SX Pro Omdömen 

I bought an AEA R84 ribbon mic from SX Pro and their customer service is very good.

I operate a bedroom studio and the R84 is picking up high frequency static noises (EMI) I pair the R84 with an apollo twin X which is able to give a clean sound with 50db of gain, however I would recommend a stronger pre amp for this mic overall.

the mic sounds amazing even in my home studio.

I ordered a Telefunken M80 microphone from SX Pro. The parcel arrived, but the microphone was missing entirely. All I received was the Telefunken case.

After I reported the missing microphone, SX Pro investigated the matter and initially offered me a replacement through their live chat. I have screenshots of this offer. At that point, I believed the issue was going to be resolved.

The situation changed when I asked for a refund so I could start afresh and place a new order, as I was concerned about protecting my 14-day money-back rights. Suddenly, communication went silent. I even went back and asked for the replacement they had previously offered, as I felt I had no other option, but received no meaningful response.

To make matters even more concerning, after I mentioned that I had screenshots proving the replacement had been offered, I found myself unable to use their live chat. I cannot say for certain why this happened, but the timing was extremely troubling, particularly when I was already struggling to get a resolution.

Instead, I eventually received an email stating that their internal investigation had concluded the microphone had been shipped and delivered, and that I should contact my bank to pursue a chargeback.

This is what I find particularly concerning: they investigated my complaint and offered a replacement, yet after I requested a refund and a fresh order, that apparent willingness to resolve the issue disappeared. Why was a replacement offered in the first place if they were ultimately going to insist the microphone had definitely been shipped and leave me to fight for my money through my bank?

I cannot say what happened behind the scenes, but this sequence of events has seriously damaged my trust in SX Pro. I paid for a microphone, received only a case, and despite initially being offered a resolution, I am now left without the product or a satisfactory outcome.

I have retained screenshots of the live chat and all email correspondence. I would strongly advise potential customers to consider this experience carefully before ordering.

Made contact on a Sunday with prompt and fast response,excellent communication and speedy appointment.Highly recommended and would definitely use company again.

Very happy with the service sx pro provide. Brilliant products and excellent value. If I need great tech sx pro will be my first choice.

Great customer service. I was refunded for an item I bought and it was past the time on the refund policy but they was very understanding, replied fast and refunded me.

So impressed with the customer service here! I went on their live chat, they answered instantly, responded to my query, sorted out what I needed, then it was with me the next day! Amazing!

I had initially given a poor review. However, given the personal service that followed, this became obvious it was unfair. My confidence has been restored and I am thankful for the help in resolving the issue. Will use again with confidence.

Very kind staff, extremely magical service, and fantastic transaction process. Perfect product and 24-hour delivery service. Expecting the next transaction. Thank you to every SX Pro staff again.

Could not recommend these guys more.
Helpful friendly and very clued up in sharing their knowledge to help any queries that you have.
Deliveries and equipment and prices top notch.

Contacted them a couple of times before deciding on purchase, and they were very prompt and helpful. Finally decided and made my order, which was delivered in 24 hours, well-packaged and flawless. Excellent all round and highly recommended.

Great service, very helpful…enquired about some headphones, called me straight back with the info 👍

Ordered Mogami cables. Competitively priced. Item delivered next day and packaged very well. A+ Later, I made a product enquiry via email and was called back shortly after, and provided with excellent details. Thanks Jason. So A+ again. First impressions are therefore very good. Recommended.

I've dealt with most audio equipment suppliers and SX pro are head and shoulders above everyone else. If they say they will do something, they do it. Their customer service is the best in the business. Always keep me updated with useful info.

First time using SXPro, did a quick google and they had excellent reviews so placed an order and wasn't disappointed! My order arrived 2 days early with brilliant comms from the point of order - do not hesitate to use them!

Recently ordered a Kemper Stage plus Mission EP1 pedal and connecting cable through their website. The cable I had ordered was not in stock (I wasn't paying attention when I placed the order - their website does show how many of an item are in stock).

Straight away they phoned me up and emailed me as well to explain the cable was not in stock, and to ask whether I'd like to substitute an alternative cable or wait for the item not presently available. I opted to swap the cable for another that was available.

I placed the order on a Friday afternoon so wasn't expecting 'next working day delivery' until Monday, but the items arrived on Saturday morning.

They also refunded my card the small difference between the cable I ordered and the one supplied.

Very quick and efficient service, thank you!

Very helpful and knowledgable. I spoke to Jason who was super helpful providing the kind of advice that helps you to make the right decision :)

Thanks Jason/Alex for sorting me. Ordered some headphones and a new converter, fast communication and shipping! Great company.

Good customer support and excellent prices for SXpro!

Great support. I ordered several microphones and an audio interface from them. Unfortunately they seem to have received a batch with some damaged equipment straight from the factory, so I had to get multiple replacements, which is not their fault so I can't blame them. They've been very supportive during this process and did their best to make sure I get back on track as soon as possible. They're definitely a safe choice to get audio gear from.

SX Pro have been a great company to deal with when purchasing a number of big studio items over the past few months. Quick to answer questions over email, competitive prices and very fast delivery. Definitely recommended!