Sweett Omdömen 351

Tive uma experiência excelente. Tudo ótimo. Quando precisei tirar dúvidas, sempre consegui entrar em contato. Agradeço muito a equipe.

We had an amazing time spending at the hotel.

Clean, warm. Great location.

I booked a 4 bed / 3 bath apt in Paris (Wagram Suite V) in November of 2025 for a trip in May 2026. A rep from Sweett reached out and processed payment in full upon booking (November). Then, after 4 months Sweett emailed me to cancel my reservation. The reason provided - they “cannot honor the reservation” since their agreement with the landlord expires.

They have already billed me in full and are well aware of their own contractual obligations to the landlord. Despite this - Sweett had no issues taking my money and waiting 4 months to notify me. Over the course of those 4 months - the majority of apartments that meet our criteria were booked leaving us with very few, very expensive options.

The only resolution Sweett offered was a downgrade to a smaller apartment with less bathrooms at the same rate. Sweet still has a chance to do the right thing and offer us an appropriate alternative but it’s highly unlikely based on their customer service so far..

Be very careful trusting this company - if their rental looks too good to be true - it definitely is.

Don’t find yourself in the same situation -at this point an equivalent accommodation is going to cost me 2x as much.

UPDATE (2/18):
Sweett has offered a £200 discount for the downgraded accommodation which is nearly half the size (112 m2 vs 190 m2). This is the best that they could do and there is no interest in "making this right" despite their response.

TL;DR: Avoid this company.
Sweett does not own the apartments it leases — which means you are relying entirely on their ability to manage third-party contracts.

Based on my experience, that is a material risk.

They collected payment in full and only notified me four months later that they could not honor the reservation.

Their explanation speaks for itself:

“To clarify, at the time of your booking we were in discussions to extend the contract for Wagram Suite V and expected it to be renewed. Unfortunately, the extension did not go through, and once this was confirmed, we informed you. We were not aware beforehand that the apartment would become unavailable.”

In other words, they took full payment for an apartment they did not have secured.

As a guest, that leaves you exposed to last-minute cancellations with limited alternatives and significantly higher market pricing.

This was my second time booking an apartment in Paris with Sweett Inn. The apartment was clean, bright and very spacious, comfortably accommodating our group of five. The location was conducive to walking pretty much everywhere. Sweett Inn staff was courteous, friendly and helpful.

Stayed at le white in Paris. Absolutely beautiful hotel, with a great location and the friendliest staff. Would stay again!

Everything was super! Great location, close to Catalunya place, big and cosy spaces. Easy to acces, even late at night.

Barcellona Girona 502: Appartamento pulito e ordinato che rispecchiava la descrizione, posto in un edifico tranquillo. Posizione molto comoda, nelle vicinanze di fermata metro e bus; con una breve passeggiata si arriva a casa Batlo.
Comodi il supermercato e i bar sotto casa.
Appartamento dotato di tutto il necessario, gradito il kit di benvenuto con prima dotazione per bagno, cucina e bottigliette di acqua per gli ospiti. Comodo il deposito bagagli nelle vicinanze dell'appartamento e il check in/out in autonomia.

I truly had a amazing experience in that lovely place rent in Barcelona. I really can’t wait to go back and hopefully you’ll be available.

I loved my stay there, very clean and nice place, planning to stay there again.

Greate exprience, luxury service

This was my third time booking with SweetInn, and once again they delivered a great experience.
The apartment was very clean and perfectly located in central Paris - close to everything you need. The booking process was fast and easy, and their app is really user-friendly.
Highly recommend!

Struttura altamente consigliata. Abbiamo alloggiato da poco in questa struttura pulita, in un quartiere super centrale e tranquillo. Vicina alla mente e alla Rer, pulita, spaziosa e dotata di tutti i comfort. Sicuramente torneremo qui in un futuro viaggio a Parigi.

I want to thank you most sincerely. We had a wonderful stay, and you were exceptionally kind and helpful. Thank you again.

I stayed one night and the room was very pleasant, clean and comfortable. Also very quiet.
The hotel is very well located from my work office and in general in Paris.
I definitely recommend.

It’s a pleasure to be able to offer high-quality accommodation to our clients. The team is attentive, responsive and genuinely helpful, which makes the whole experience smooth from the very first contact. The apartments are consistently immaculate, tastefully designed and perfectly equipped, with everything guests need for both short and longer stays.

Another major advantage is the prime location of many of their properties, allowing guests to move around the city easily and make the most of their time. The contactless check-in process is also extremely convenient and efficient, and the instructions are always clear. Whenever any issue arises, it is handled quickly and professionally, which gives real peace of mind.

Overall, Sweett delivers a reliable, premium service with great attention to detail and excellent value for money. Without a doubt, Sweett makes a real difference.

everything was perfect: communication, apartment, service, location, easy check- in and check- out. Recommended!

Ubicación excelente, todo muy limpio, salón y comedor muy acogedor, con bastante espacio, los amenities del baño muy buenos por cierto, la cocina es completa, las facilidades para dejar las maletas en las taquillas gratis, es todo un detalle, la cama super cómoda.
en fin todo muy bien.
Repito seguro

Énorme coup de cœur pour ce petit hôtel très bien situé au cœur de La Bastille, à quelques pas du métro et de la vie foisonnante de l’endroit.

Le tenancier de l’endroit est d’une gentillesse incroyable. Et que dire de l’agent à la réception avec qui j’ai eu de très belles conversations.

J’y ai très bien dormis. Pour les plus sensibles aux bruits, il est suggéré de prendre une chambre à l’arrière, mais si le bruit de la ville ne vous dérange pas, loger à lavant vous donne une belle vue directe sur la place de la Bastille.

Ils servent quotidiennement un petit apéro à l’étage, ce qui m’a bien plus et surpris.

Un énorme merci pour l’hospitalité.

N’hésitez pas !

It is a wonderful apartment in a great location on Central paris .The apartment has everything you need for a holiday. The facilities were really good and the bed was very comfortable. I would highly recommend this apartment. Michael