They promised me they will replace my bike and they keep on pushing me off with different excuses. they told me they will definitely give me an appointment to replace but as of now i am still with my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to book the appointment, service to your door. Bike exchanged immediately. I am taking a star of as the staff member who came around did not say a single word to me or my husband and just proc... Se mer
Företaget har svarat
Bike brilliant biked to Richmond park yesterday London roads are different from Lincoln. So I go back roads if I can. Have been more bike accidents then cars n motorbikes. Cuz cars expected you to go... Se mer
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Such a great business model, good value, more sustainable and always had easy and friendly customer service. Love my bike and have no stress about maintenance or theft. Perfect for getting around Lond... Se mer
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Företagsinformation
Skrivet av företaget
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Kontaktuppgifter
Storbritannien
- support.uk@swapfiets.com
- swapfiets.co.uk
4,2
Bra
426 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shout out to to MustaphaPH & Virginia…
Shout out to to MustaphaPH & Virginia for their impeccable service ++
2 februari 2026
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Sina,
Thanks for the shout-out!
We will make sure they receive your compliments. They will be thrilled to hear that you found their service impeccable.
Enjoy the ride.
Team Swapfiets
Happy with the bike and service
Happy with the bike and service. Back breaks take a bit if getting used to, and the bike is heavy to ride around all day. But the ability to lock it pretty much anywhere is good, and have the peace of mind with insurance.
Finally if something goes wrong you can book a technician to your home or office to fix the bike or just get a new one.
28 januari 2026
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Mat,
Thank you for your detailed review!
We are happy to hear you are pleased with the service and the peace of mind our concept provides.
The coaster brake indeed takes a little getting used to, and our bikes are built to be robust, which can make them feel a bit heavy at first. It is great to know that you value the flexibility of the lock and the convenience of our onsite repair service.
Enjoy the ride.
Team Swapfiets
Be very careful in London
Be very careful in London - my bike was locked up unattended for a few hours and they picked it up and are now trying to charge me for it being lost.
Do not trust.
15 januari 2026
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi James,
Thank you for your feedback. We understand that receiving a surcharge in this situation is frustrating.
To clarify the policy: under our terms and conditions, if a bike is lost or missing and is subsequently recovered by the Swapfiets team (rather than being found and returned by the member), the missing surcharge still applies. This fee covers the operational costs of the recovery and the period the bike was unaccounted for.
Since our team was the one to locate and retrieve the bike, the surcharge remains valid. We aim to be transparent about these conditions in our contract and on our website.
Kind regards,
Team Swapfiets
I was stood up by Swapfiets
i booked an appointment at the waterloo location to pick up my bike. when i got there, i found it closed. I called support, they said: "yup, it's supposed to be open, but other people have also called us to report that it is not"
i eventually went to the shoreditch location to get my bike. as i noticed later, the handlebar is wobbly. i will have to go in to have it fixed again. it would have been nice if a new bike didn't have issues like that.
I don't understand how Swapfiets can be so much more expensive here in the UK than it is in Austria and yet the quality be so much worse
3 januari 2026
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Korbinian,
Thanks for your feedback.
We are sorry this inconvenience happened regarding the closed store and the wobbly handlebar. It is unfortunate that the start wasn't smoother.
Please contact us directly so we can fix that handlebar for you quickly.
Cheers,
Team Swapfiets
Always good service with happy faces…
Always good service with happy faces and kindness!
22 december 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Taiana,
I love that you noticed that!
Our swappers really are a happy bunch of people, who really love their job. I'm so glad it shows. They are always in a good mood and eager to help get everything done in a quick, efficient and happy way.
All the best,
Your Swapfiets Team.
top service quick and helpful extremely…
top service quick and helpful extremely happy and very good prices
7 december 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi there,
Thank you so much for the fantastic review!
We are thrilled to hear you had such a positive experience! Top service, speed, and helpfulness are exactly what we strive for. It’s great to know you also feel we offer very good value for the price!
Enjoy the ride!
Team Swapfiets
Very friendly and professional service…
Very friendly and professional service from Johann and Mousafa
27 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Franziska,
Thank you so much for the fantastic review!
We are delighted to hear you had such a great experience with Johann and Mousafa. Their professionalism and friendly approach are exactly what we aim for.
We will ensure your kind words are passed on to them both!
Enjoy the ride!
Team Swapfiets
Mustafa was INCREDIBLE
Mustafa was INCREDIBLE, as well and Jose and Johan! I didn’t realise how badly my bike needed a service until they sorted me out. Thank you!
25 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Maeve!
Thank you so much for this fantastic review!
We are absolutely thrilled to hear about the incredible service you received from Mustafa, Jose, and Johan. It's wonderful that they took care of your maintenance needs so thoroughly.
We will make sure your high praise is passed on to them!
Enjoy the ride!
Team Swapfiets
Great customer service
Great customer service! Was looking forward to get my Swapfiets bike on the day but couldn’t find my confirmation email. Johan from the commercial road shop in London helped me from A to Z to make sure I could leave with my bike. Looking forward to try it!
24 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Paul!
Thanks for the great review! We are delighted to hear that Johan at our London shop was able to help you out from start to finish despite the missing email.
Turning a stressful moment into a successful pickup is what great service is all about! We'll be sure to pass on your compliments to him. Welcome aboard, and enjoy your first rides!
Cheers,
Team Swapfiets
Great service at home
While I wish wait times for at home repairs was shorter, the dude that came by was really nice and communicative. Replaced my vandalized bike in no time
21 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Noam,
Thank you for your review. We are sorry to hear you had a frustrating wait for your at-home service, but we are thrilled that our team member could help you out so quickly once he arrived.
It's great to know that he was nice and communicative during the quick swap. We wish you happy, worry-free cycling ahead!
Enjoy the ride!
Team Swapfiets
Great bikes, great people, great service
Great service all together!
The bikes are exactly what I needed, it takes a bit to get used to the reverse pedal break, but aside from that the bike is sturdy and in the 5 months I had it I never even needed to inflate the tires!
I loved the flexibility of it, using it only in summer, I can have it for those months and then give it back.
Customer service was very responsive on their WhatsApp business account and the technicians who delivered and collected the bike were very nice and professional!
100% recommend
18 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Marco,
Thanks for the review!
We are delighted to hear that you had such a great overall experience. It is fantastic that the bike was exactly what you needed and that the tyres held up so well for your entire summer of riding.
We know the back-pedal brake can take a little getting used to, so well done on mastering it! We are also thrilled that you found our team to be responsive and professional.
Thanks for the recommendation!
Cheers,
Team Swapfiets
Friendly welcoming staff got me signed…
Friendly welcoming staff got me signed up with a bike super fast :D
17 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Alice!
Thanks for the review! We are so happy to hear our friendly team got you signed up and ready to go so quickly.
A fast and warm welcome is exactly what we aim for.
Enjoy the ride!
Team Swapfiets
Great help
Great help, the bikes are very nice and kind people in the shop
14 november 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi there!
Thanks for the review. We are thrilled to hear you like our bikes and found our team in the shop to be kind and helpful.
Great bikes and great people – that is exactly what we strive for.
Cheers,
Team Swapfiets
Nice bikes
Nice bikes, always functioning, and free repairs, IMO it comes really handy when you get the electric bikes cause who knows when the technology is gonna fail so...
25 november 2024
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Johan!
Thank you so much for this fantastic review. You've perfectly described our worry-free promise!
We're so glad you're enjoying the peace of mind that comes with the service. Knowing that we've got your back if any of that tech fails is exactly what it's all about.
Happy cycling!
Team Swapfiets
It is a very helpful and friendly…
It is a very helpful and friendly service.
27 oktober 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Moishe,
Thank you so much for the lovely review!
We're so happy to hear that you found our service to be both helpful and friendly. That's exactly the experience we always aim to provide.
Enjoy the ride!
Team Swapfiets
Overall so happy
I’ve been using swapfiets around a year now . Very happy with them . They response quickly and repairing also quick and efficient. Thank you guys -Love You 😍
24 oktober 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Anil,
Thank you so much for this amazing review! We're so happy to hear you've had such a great experience over the past year.
It's fantastic to know that you find our service quick and efficient – that's exactly what we aim for!
We're thrilled you're so happy, and we love having you as a member!
Enjoy the ride!
Team Swapfiets
Svar från Swapfiets UK
Hi Joseph,
Thanks for your positive review.
A worry-free service without fuss is exactly what we aim for! We're very happy that you received the service you deserve.
Enjoy your ride,
Team Swapfiets
The delivery and installation review
The delivery and installation went well. I ordered to rent the bike on 4 Sep and the earliest delivery schedule is 13 Sep which is for me, it is too long.
They didn’t actually offer us additional stolen bike insurance at delivery. When I ordered the rental subscription for the bike, I was at the Swapfiets store and I asked about how to add insurance to my package and she said I could only do it when I got the bike delivered. Now I read the “get help”about how to add insurance, and it said it could be done in the store. That said, I don’t think your staffs are helpful at all.
13 oktober 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Wina,
Thank you for your honest feedback. We're glad the final delivery went well, but we're sorry for the long wait time to receive your bike.
We also want to apologise for the incorrect and conflicting information you received about adding theft coverage. You are right, that should have been a simple process, and we are sorry for the confusion this caused.
We'd like to sort this out for you immediately. Please reach out to our support team at info@swapfiets.com, and they will be happy to add the coverage to your plan.
We appreciate you bringing this to our attention, and we hope you can have a worry-free ride from now on.
Kind regards,
Team Swapfiets
Svar från Swapfiets UK
Hi there,
Thank you so much for the wonderful feedback!
We're so happy to hear that you found our team to be both friendly and efficient. A welcoming and effective service is exactly what we always aim to provide.
We appreciate you sharing!
Enjoy the ride!
Team Swapfiets
Andy was amazing today
Andy was amazing today! He is a ray of sunshine truly!
10 oktober 2025
Omdöme utan inbjudan
Svar från Swapfiets UK
Hi Luke!
Thank you so much for this absolutely lovely feedback. What a wonderful compliment for Andy!
We're so happy to hear he provided such a positive and welcoming experience for you. We'll be sure to share your kind words with him – it will definitely make his day!
Happy cycling!
Team Swapfiets
Detta är Trustpilot
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