SwanScout Omdömen 

23
TrustScore 2.5 av 5

2,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

So I got a charging station from them. I'll be honest purchased past their 1 year warranty and it just died. I didn't do anything except charge every night. Reached out and they just said past warrant... Se mer

Betygsatt 4 av 5 stjärnor

Works perfectly for me with good quality. The function of dimming the clock however needs a review, since even the lowest light-level is to bright in the middle of the night. Somebody should actually... Se mer

Betygsatt 5 av 5 stjärnor

First off,the foldable design is ingenius,allowing me to save space when ITS not in u se. Setting up the charger for my iPhone 14,Apple watch, and airpods was incredibly straightforward,making me wo... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Purchased the item on 28-1, still no arrived, sent emails - no response. No idea when it is going to be delivered. No tracking information is provided that give a clue as to delivery date. Quite a... Se mer

Företagsinformation


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

23 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,6

Alla omdömen

(23)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Charging station died

So I got a charging station from them. I'll be honest purchased past their 1 year warranty and it just died. I didn't do anything except charge every night. Reached out and they just said past warranty. I still feel it's defective product as how does it just die. Then later saw so many amazon reviews with people saying same thing. I asked for a replacement but they said no...

12 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Purchased the item on 28-1 still not arrived

Purchased the item on 28-1, still no arrived, sent emails - no response. No idea when it is going to be delivered. No tracking information is provided that give a clue as to delivery date.
Quite appalling so far - if it is delivered will it work?

9 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

GREAT SERVICE

EDIT: All FIXED! Website seems broken. Has been llike this for weeks now. I have tried my phone, tablet, desktop and work desktop and keep getting the same message
"Our systems have detected unusual traffic from your computer network. Please try your request again later. Why did this happen?"

15 september 2025
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Hello Roy, we sincerely apologize that our website did not provide you with a smooth browsing experience. Recently, we detected some abnormal traffic, and our team is actively working on resolving the issue. We expect to have it fixed within a week.
If you need any assistance in the meantime, please don’t hesitate to reach us at support@swanscout.com
. We’ll be glad to help you as quickly as possible.

Betygsatt 1 av 5 stjärnor

It keeps showing annoying mesaages

It keeps showing annoying mesaages, it just won't leave me browse, it's frustrating

5 september 2025
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Dear customer, we sincerely apologize for not providing you with a satisfactory browsing experience. Could you please let us know the specific browse issue you encountered? You may send the details to our email at support@swanscout.com, and we will provide assistance as quickly as possible!

Betygsatt 5 av 5 stjärnor

First class service

First class service, my device develop an issue, which was resolved very quick by Dylan, I don't have any issues in recommending their products and I will be buying again.

28 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not buy

Do not buy. Product didn’t even charge. Customer service is AI. Useless.
They just ask the same question over and over to send videos of this and pictures of that. If the unit does not take a charge, and I’ve shown them a video as requested of this, they then ask for videos of
My iPods- over and over, totally irrelevant. Will send a video of my Aunty Marjorie knitting to see if that helps.
Save your money. AVOID.

17 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst customer service ever

Swanscout Wireless Charger
Worst customer service ever.
Similar to another person who wrote a review, this product was sent to me and didn’t work for the AirPod charging. I was asked for multiple photos and videos of my charger, block etc. after 10 back and forths they finally sent a new one. Again, the AirPods didn’t charge. After another round of videos and emails they tell me my AirPods are compatible. However it clearly says AirPods Pro 2 and 3 are compatible on several sites. Worst service ever. Do not purchase this charger!!

4 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I bought this product in good faith for…

I bought this product in good faith for my wife. She plugged it in and saw that the ear buds did not charge. I have asked to exchange or return the product for one that works correctly. They denied my request and then asked me to make a vidio of the product, which I did. Then they asked me to take a picture of the adapter and tell them what model ear buds I had, which I did. They keep denying my return and now they are telling me that I need a different adapter, which was never discussed when I made the purchase. This is the worst customer service I have ever ever experienced because it isn not an expensive product however you would expect the vendor to want to do right by the customer. I did nothing wrong here, rather I did all I was asked and I just want to return the priduct because it is not functioning the way it is supposed to. They offer a 30-Day Money-Back Guarantee but now its taken more than 30 days probably to go back and forth with this company. DO NOT PURCHASE FROM THEM UNLESS YOU ARE WILLING TO RISK IT NO FUNCTIONING CORRECTLY and THEM asking for videos and all sorts of other things which were not factored into the money back guarantee. I am so discgusted with this. I run a very large company and when a customer is not satisfied with our product or work we make good because thats how good businesses run.

11 oktober 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Works perfectly but needs light review

Works perfectly for me with good quality.
The function of dimming the clock however needs a review, since even the lowest light-level is to bright in the middle of the night. Somebody should actually test the levels at home for a few days. The best solution would probably be to have stepless touch button dimmer.

19 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Cheaply made junk...don't buy.

Cheaply made, slow charging and overheats watch. They also refuse returns.

20 augusti 2024
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Thank you for your feedback. We’re sorry to hear about the issues you've experienced. If you encounter any performance problems with the product, please reach out to our customer support email, and we will do our best to assist you.

Betygsatt 5 av 5 stjärnor

God kundeservice- bra produkter!

Fine produkter, og rimelige priser.
Rask levering.
Jeg har kjøpt 4 forskjellige ladere og alle er veldig bra. Min siste bestilling klarte posten å rote bort, men da sender SwanScout en ny.
Super kundeservice!

18 juli 2024
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Takk for din fantastiske tilbakemelding! Vi er glade for å høre at du er fornøyd med produktene og tjenesten vår. Vi jobber hardt for å tilby høykvalitets ladere til rimelige priser og sikrer rask levering. Vi setter pris på din forståelse angående fraktproblemet, og vi er glade for at vi kunne hjelpe deg med å løse det. Din støtte betyr mye for oss, og vi er her for å hjelpe deg når du trenger det. Takk for at du er en verdsatt kunde!

Betygsatt 1 av 5 stjärnor

I ordered a model advertised for a…S21

I ordered a model advertised for a Samsung 21 charger. The charger doesn't charge the Samsung. When I tried to return it I was told IS NOT RETURNABLE.

30 maj 2024
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Thank you for your feedback about the charger for your Samsung 21. We apologize for the inconvenience you've experienced. Please reach out to our customer support team at **support@swanscout.com** for assistance with the charging issue.

We understand your frustration regarding our return policy. It is designed to ensure product quality, but we are here to help resolve any issues you may have. Thank you for your understanding!

Betygsatt 1 av 5 stjärnor

horrible customer service

I received my order when I plugged it in there was NO time display. tried numerous times to return the unit and nothing but a run around. I finally contacted my credit and disputed the transaction. do not purchase anything from this company.

20 maj 2024
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Thank you for your feedback regarding your experience with our product. We sincerely apologize for the inconvenience caused by the time display issue and the difficulties you've faced with the return process. This is not the standard of service we aim to provide.

Please contact us again at **support@swanscout.com**, and we will process your request as soon as possible. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.

Betygsatt 1 av 5 stjärnor

I googled for Apple compatible chargers…

I googled for Apple compatible chargers and this company came up. I followed the link to Apple compatible products on their page and assumed that the ones on that page were. But they were not. I ordered one that would not charge my watch or my ear buds. This company didn’t care. The fact that they advertised it as compatible when it was not is disgraceful.

9 april 2024
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

Thank you for your feedback regarding the compatibility issue with your charger. We apologize for the inconvenience this has caused. Please contact our customer support email at **support@swanscout.com**. If the product is theoretically compatible but does not work with your devices, we will be happy to send you a replacement as soon as possible. Your satisfaction is important to us.

Betygsatt 1 av 5 stjärnor

Dreadful service

Edit: they eventually sent a refund.

Dreadful service. My purchase was not delivered but because the swiship tracking says it was there not interested in my missing parcel.

I asked them to contact their logistics company but was told no, they wouldn't.

SCAM

3 mars 2024
Omdöme utan inbjudan
Logotyp för SwanScout

Svar från SwanScout

We sincerely apologize for the delay in processing your refund. This was necessary to verify the authenticity of the reported lost product. Please be assured that we are committed to protecting our customers' rights. Once we have confirmed the details, we will provide you with a fair resolution. Thank you for your understanding and patience in this matter.

Betygsatt 5 av 5 stjärnor

Fast delivery

23 oktober 2023
Logotyp för SwanScout

Svar från SwanScout

Thank you for your positive feedback! We're thrilled to hear that you experienced fast delivery with your order. If you have any other comments or need assistance, please feel free to reach out. Your satisfaction is important to us!

Betygsatt 5 av 5 stjärnor

Perfecto

Perfecto, encantado con el producto

6 augusti 2023
Logotyp för SwanScout

Svar från SwanScout

¡Gracias por su comentario maravilloso! Nos alegra mucho saber que está encantado con el producto. Su satisfacción es muy importante para nosotros, y si tiene alguna pregunta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros. ¡Disfrute de su experiencia con SwanScout!

Betygsatt 5 av 5 stjärnor

One important thing I learned is that I…

One important thing I learned is that I gotta turn off my phone before charging. If I forget, the display goes all wonky and it doesn't charge as well.

11 juli 2023
Logotyp för SwanScout

Svar från SwanScout

Thank you for your insightful feedback! We're glad to hear that you've found a helpful tip for optimizing your charging experience. Remembering to turn off your phone can indeed enhance the charging efficiency. If you have any further questions or need assistance, feel free to reach out. Enjoy using your SwanScout product!

Betygsatt 5 av 5 stjärnor

elegant and useful

This wallet is well made with quality material. It looks elegant.

13 juli 2023
Logotyp för SwanScout

Svar från SwanScout

Thank you for your wonderful feedback! We're thrilled to hear that you find the wallet well-made and elegant. Your satisfaction with our quality materials is greatly appreciated. If you have any further questions or need assistance, feel free to reach out. Enjoy your new wallet!

Detta är Trustpilot

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