As an electrical contractor, I’ve recently installed several of the Black Frame 580W Nexus infrared panels. Good build quality, straightforward installation, and a clean finish once fitted. The... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My initial complaint was made back in October last year. It took them 4 months to get back to me after repeated calls and emails. The remotes provided do not operate accurately. They are... Se mer
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Prompt advice, fantastic service from sales (Karan), speedy dispatch and, when delivery company couldn't find our flat, Karen sorted delivery next day. Product looks smarter than I expected and warmt... Se mer
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I am very impressed with the quality of the heating panels; they look durable and well-made. Moreover, I’d like to highlight the fast and helpful service from Navdip. Their quick response made the w... Se mer
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Företagsinformation
Skrivet av företaget
Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.
Kontaktuppgifter
86 Scudamore Road, LE3 1UQ, Leicester, Storbritannien
- 01163214124
- cs@suryaheating.co.uk
- suryaheating.co.uk
3,8
Bra
716 omdömen
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Infrared heaters.
The product appears to be good value. Unfortunately, the carrier gave very short notice of pending delivery. A date was rearranged but mysteriously half of the delivery arrived the next day and finally the second package arrived on the date arranged.
27 november 2023
Svar från Surya Heating
Hi Trevor! Thank you so much for your review! We apologise for the confusion from the courier, but we're glad that your packages arrived and that you're enjoying them! Please feel free to reach out to us on 0116 321 4124 if you need anything further from us. The Surya Heating Team.
Item arrived ..and in good condition
Item arrived ..and in good condition
I have installed the panel in a small shower room.. barely warms the space.
Have set temperature to 22 degrees
Panel struggling to maintain 20- 21 degrees .. disappointing...
30 oktober 2023
Svar från Surya Heating
Hi Steve, I'd like to apologise for the experience you've had. I would advise contacting our team on 0116 321 4124, so we can get some more info about your room and provide some suggestions for maximising the heat from your panel. Thanks, the Surya Heating Team.
DON’T BOTHER! - I bought the 700W Milano mirrored…
I bought the 700W Milano mirrored heating panel in May this year when offered a 15% discount for the Jubilee weekend, it says in the description that it will heat a space between 9-15 sqm. It is now November and I am so disappointed! The mirror panel gets very hot but fails to heat my bedroom, or generate any heat at all, even though you can hardly touch the mirror as it’s so hot. I still paid over £300 with the discount. A complete waste of £300+. I honestly can’t understand the 5* reviews on the website, it doesn’t generate any heat! This mirrored heating panel was bought to keep my bedroom warm in the morning whilst I get ready for work so I wouldn’t have to put on my gas central heating. I resorted to buying a small electric fan heating from B&M for £20. Do yourself a favour if you’re thinking of buying an Infrared heating panel - DON’T BOTHER! I also tried an infrared panel from B&Q and that was useless as well, same thing. The panel gets red hot but doesn’t generate any heat!
9 maj 2023
Svar från Surya Heating
Hi Clare, I'd like to apologise for the experience you have had. The heated areas stated on our website are based on optimal conditions, which may not apply to every room. I'd advise speaking to one of our team on 0116 321 4124, where we can get some more info about your room and can suggest some ways to optimise the heaters. Thanks, the Surya Heating Team.
NXT 900W IR Panel / ceiling mount kit
NXT 900W IR Panel
Ceiling mount kit does not fit
Rubbish
Go elsewhere
24 november 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Chi, I'd like to apologise for the experience you have had. The Suspension Kit that was sent with your order fits all our white infrared panels. If you get in contact with our team on 0116 321 4124, we can get an instruction manual for the suspension kit sent out to you, which should remedy the situation. Thanks, the Surya Heating Team.
Paid for next day delivery
Paid for next day delivery, DX delivery didnt deliver and didnt contact me, when I tracked it said they eneded further information from me, so I called them, they dont take calls and I needed to go onto live chat, their live chat, but their live chat is offline.
I then emailed Surya, but no-one replied.
So I called them, they said DX couldnt find my property, despite approx 30 parcels a day coming to my office, I said this is too complicated, just refund me, but they cant do that until they get it backm so I have no product, no way of getting a product, and no way of getting my money back. avoid them.
14 november 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Ben, firstly I'd like to apologise for the service you received. Unfortunately we have no control over the courier once the parcel leaves our warehouse. We did offer to get in touch with DX for you to arrange a re-delivery, but you refused this option. We're more than happy to process your refund once the parcel is returned to the sender. In any case, please let us know if you need anything further on 0116 321 4124. The Surya Heating Team.
Delivery was slow
Delivery was slow, I had to chase and when it was finally dispatched we were given a really unhelpful delivery slot (8am-6pm).
Very happy with the product itself.
31 oktober 2023
Svar från Surya Heating
Hi Adrian! Thank you for your review. We apologise for the delay in dispatching your panel - image panels come with a longer lead time compared to our other 'off the shelf' heaters. We're glad that you're enjoying the heater now though - please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Looks good and works well!
The mirrorstone infrared heater works quickly and accurately and can be turned on and off with the app from anywhere outside or inside the house.
The fixings are slightly odd but work well once you understand them.
The heat is easily controllable, and the design is modern. I thoroughly recommend it.
30 oktober 2023
Svar från Surya Heating
Hi Robin! Thank you so much for your great review! We're glad that you're getting on well with your IR heater. Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
great green form of heating
great green form of heating, have used pictures and bar heating for myself and customers....
10 november 2023
Omdöme utan inbjudan
Svar från Surya Heating
Thank you so much for your great review! We're glad that both you and your customers are enjoying our IR heaters. Please let us know if you need anything in the future on 0116 321 4124. The Surya Heating Team.
Great customer service and product
The product I got does the job. It's Mirrorstone 2000 WI-FI Touch Thermostat and IR heating panel. They have great customer service. I used their chat and called - easy to get through. Spoke with Simon who was very polite, friendly, patient and knowledgeable so could give me some guidance on installation/to pass on to electricians. This is how any company should operate.
28 juni 2023
Svar från Surya Heating
Hi Janusz! Thank you so much for your amazing review! We're super happy that Simon was able to give you such great advice, and we hope you get on well with your panel and thermostat :) Please let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Lack of response from customer services
I like the products, but the communication from customer service was poor.
As the product was delivered late and I had to keep pushing to try and find out where it was!!
Also the timed delivery slot option at an increased price, was a joke!! Just the company messages when they believe the product will be delivered, not for Customer to chose! Free with other delivery firms.
Also no apologies for the hassle the delivery caused.
30 oktober 2023
Svar från Surya Heating
Hi Craig, thank you for your review. We're happy that you're pleased with the product, but apologise for the service you received. Unfortunately we have no control over the delivery once we dispatch the items, as the courier is responsible for notifying you of delivery slots. We will however take your feedback on board and use it to improve our services. The Surya Heating Team.
surya heating panel…
arrived quickly have plugged in for a short test and heats up very well all seems good thank you.
30 oktober 2023
Svar från Surya Heating
Hi David! Thank you so much for your great review! We're glad that your IR panel is working as it should be :) Please feel free to get in touch on 0116 321 4124 if you need anything else in the future. The Surya Heating Team.
Excellent
Simon was a very helpful & got the order out the same day as we made the purchase. Most excellent service.
1 november 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Andrew! Thank you so much for your great review! We're glad that you were pleased with our service! Please let us know if you need anything else in the future on 0116 321 4124. The Surya Heating Team.
Simon was very knowledgeablein as I was…
Simon was very knowledgeable as I was unsure of what I needed ,received the product today hopefully getting it fitted by Electrician soon to fit it ,review to follow
20 oktober 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Susan! Thank you so much for your amazing review! We're glad that Simon was able to give you the advice you needed! Please do let us know on 0116 321 4124 if you need anything further from us. The Surya Heating team.
Karen was the first and the only…
Karen was the first and the only customer support advisor from several suppliers I contacted who was able and prepared to give me clear, unambiguus advice on IR heating. Well done to her.
24 oktober 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi! Thank you so much for your great review! We're happy to hear that Karen was able to provide you with such great advice, she's a real asset to the team. Please feel free to give us a call on 0116 321 4124 if you need anything further from us. The Surya Heating Team.
Excellent heating full range I have…
Excellent heating full range I have ordered a few heating range and have been very happy with the quality and output the staff are all very knowledgeable with all products and always give excellent advice and technical support thank-you keep up the Excellent work guys 👏
20 oktober 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Michael! Thank you so much for your amazing review! Reading this has made our day! :) Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Great service and quick delivery
2 oktober 2023
Svar från Surya Heating
Hi Helen! Thank you so much for your amazing review! Please do get in touch if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Very efficient and pleasant ordering…
Very efficient and pleasant ordering system.
12 oktober 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Jeff! Thank you so much for your amazing review! Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Order an heater for garden on website…
Order an heater for garden on website it says based in uk but after not receiving our order for 4 days we called them and they said they don't have that heater in stock as they are waiting for landing etc. so i had to cancel it. Now after 15 days no refund issued still mailed them twice with no response. They even issued credit memo but no refunds at all
I will be contacting bank to charge back them. Very bad service.
Order number below.
Your Credit Memo #600001040 for Order #100033060
29 september 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Amarjit, our apologies for the service you received from us. I understand from my colleague Georgia that you have now received your refund. Our apologies once more.
Karan M at Surya Infared hearing…
Karan M at Surya Infared hearing answered all my questions without hesitation.
Herschel could not.
Surya will be my best recommendation to anyone.
10 oktober 2023
Omdöme utan inbjudan
Svar från Surya Heating
Hi Howard! Thank you so much for your great review! We're glad that Karan was able to answer all your questions :) please feel free to give us a call on 0116 321 4124 if you need anything further from us. The Surya Heating Team.
Svar från Surya Heating
Hi Krzysztof! Thank you so much for your amazing review! We're glad that you're happy with your panel :) please let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
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