surebeauty.com Omdömen 216

Received this device: surebeauty(dot)com products/25khz-cavitation-machine (trust pilot wouldn’t allow me to leave their website in review)
With no paperwork at all. No instructions. No users manual. Nothing. Took weeks to arrive. Never got a response to any of my multiple emails about delayed shipping nor the user manual.
Their site says one will be emailed after purchase. Never arrived.
Buyer beware.
UPDATE; after leaving this review, I received 8 messages via WhatsApp on May 14th, 2026. I never received emails in response to my sent emails, only received order confirmation and shipment updates once it finally shipped. I ordered 4/16/26. It arrived 5/9/26 and that’s when I started requesting users manual. Received an email 5/11/26 with users manual. It’s in English, Unfortunately much is lost in translation and not very helpful.
No comments yet on treatment results.

Trust worthy products and company, with top liner customer service, great delivery time, tracking platform, and quality devices that will exceed your expectations. 10/10 recommended!! ⭐️⭐️⭐️⭐️⭐️

Review – 6-in-1 Hydro Facial Machine (SureBeauty)

I’ve only used the machine once so far. The suction is quite strong/sensitive, but I assume it’s something you get used to with practice.

The only issue I had was with one of the tips—the plastic was chipped, and it scratched the skin a bit, which was not ideal.

That said, I really want to highlight the customer service. It has been excellent. Shipping was fast, and they resolved an issue with the products I ordered within 24 hours. Alice was extremely attentive and handled everything with great professionalism.

I can’t give a full review of the machine yet due to limited use, but I can definitely speak highly of the service.

Thank you!

Their website states that all orders are delivered within 3-7 days which is an absolute lie. I placed my order over a week ago and can't get a response from them for a status update. They already charged my card the date the order was placed, I will likely be filing a fraud claim with the bank.

Fantastic equipment arrived within a couple of weeks. There was a bit of damage to the packaging from Air Canada, but nothing happened to the equipment. I sent photos to Sure Beauty just to let them know what happened and they were thankful that I documented just in case anything happens with the equipment down the road, but everything has gone amazing. I’m super happy and the machine does really good work easy to use and easily transportable and the extra parts and filters for suction were an added bonus and I have also bought the IPL laser hair removal and it seems to be working great and I definitely will be purchasing more from this company and excellent customer service. I must add, thank you so much.

Great feed back and response,
It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when it was not. Machine Works great!!!

I’ve been using the machine for more then 3 months twice a week I even got certified and I still haven’t seen results, ( I am also a trainer and workout super regularly with a clean diet and i used it for the stubborn fat I had and cellulite, I got it because of all the good reviews but honestly it’s not worth it I’ve found better products elsewhere. Just be careful when purchasing

Owner @ SV Bodyworks & Skin Care Services
Spring Valley, CA

I’ve been using the Airstorm 30K S Shape Cavitation & RF with Facial EMS/EL RF machine from SureBeauty for about four months, and it has performed extremely well. I’ve seen great results with fat reduction and skin tightening, and the machine continues to work consistently with no issues.

The training videos are very helpful and easy to follow. Another big plus is that it was more affordable than Mychway without sacrificing quality or results. I was confident enough to refer a colleague to purchase this machine as well, and she loves it. Overall, this has been an excellent investment for my business.

I ordered the machine. It got to me in a little over a week, right after new years. The instructions on their site walk you through everything you need to know, as far as operation.

It works. It seems solid. I got a lot of tattoos to remove, pretty sure it’ll hold up .

I ordered a machine from surebeauty it was my third machine and this machine has been a game changer for me.

From the moment I placed the order the fabulous staff at surebeauty guided me each step of the way. No stone was left unturned. From issues with customs to tutorials on machine usage and a lot more besides.

I can say when you purchase any machine from surebeauty they take it personal and will help in every way possible in order for the buyer to achieve their goals.

I feel safe in the knowledge that whatever issue may arise be it substantial or even just a small query, I know I will be looked after and this gives me great reassurance when buying from across the mikes.

A big thank you to surebeauty in everything you do.

Excellent customer service. Alice and Oran was my customer service sales people and they did a great job. Oran was very patient. We sent messages back-and-forth for over an hour. I wanted a 40k 360 cavitation machine and he was able to help me pick the best machine to fit my needs for the best price and was able to ship it same day and provide the FedEx tracking number. Also, I purchased from the US warehouse so shipping takes only 5 to 7 days. I will be leaving a additional review about the cavitation machine once I receive it this review is for the excellent customer service and fast email responses also for the fast shipping and tracking number. I had a great buying experience with Oran will definitely purchase again.

They were willing to answer any and all questions with personalized videos and emails over the course of a month. They truly want you to be happy with their products and are happy to help!!

The company has been more than kind and fair and accurate and especially Alice she has been so helpful beyond measure.
I would highly recommend this company and they stand behind everything they sell. Dr Mike Grego

The customer service at Sure Beauty has been exceptional. I recently purchased the 30K S Shape Cavitation Machine (2.5 × 1) and, although I haven’t had the chance to use it yet, I’m confident it will meet my expectations. Should any issues arise, I feel reassured knowing that Sure Beauty’s team will provide prompt and reliable support. I look forward to sharing an excellent review once I’ve experienced the machine in action.

Timely and helpful customer service

Ordering was easy and delivery was fast. Absolutely no complaints.

Quick delivery good job

It's not working for clients. Too bulky. Will be returning

It has been a complete mess dealing with Surebeauty. I placed an order on September 22nd, which was advertised to arrive by October 5th, but it took over a month longer to receive. Why advertise a product you don’t actually have in stock with a false delivery promise?
Surebeauty has shown no conscience about false advertising or misleading statements. They offer sham excuses and display a shocking lack of responsibility. Their website is filled with baseless claims that don’t reflect reality.
If you’re considering buying from them, don’t—or at least add another six weeks to whatever delivery time they advertise. A word of advice to the wise: they’re not worth your money or your anxiety.