Discord Omdömen 

tried getting 2/3 accounts back, yet, they do nothing and pretty much say "sorry, cant do it"

Discord's Trust & Safety system is unbelievably opaque. I contacted support multiple times, not to appeal a punishment, but to ask a simple question: how are server owners supposed to report abuse of the reporting system itself?

Instead of answering, support repeatedly sent me the same pre-generated response with the same generic article about reporting users and messages, which had nothing to do with my issue. When I tried to clarify, my tickets were simply closed.

To make matters worse, moderation actions often provide almost no context, making it impossible to understand what rule was actually broken or how to avoid similar situations in the future.

I understand the need for moderation, but the complete lack of transparency and meaningful support is incredibly frustrating.

Automated botted message and ghosting after.
Zero technical help even if it was Discord's fault.
This is not consumer-friendly place.

Thanks to nelly , my refund request was in 5 minutes accepted . Super fast service and kind people. Shocked to see al the bad reviews, guesse i was just lucky but still .

I've reached support to report a user harassing me in a server, attached every info plus screenshots and all they replied was that I need to report the message even though I wrote that the original message was deleted due to user being banned (bot deleted 6 hours of messages).

Worst support ever.💀

They dont care that my account got hacked and they work for the intruder more then for me. Senestiv information i provide is not senors on the respons emails. Thats a big nono. And they take weaks to respond. For this big of a company its actually so embaresing of phatetic.

Got hacked so i contacted customer support. They replied a week later saying if i wanted help i need to login to the hacked account and make a new support ticket. If i could get into the account then i wouldn’t need their help… haven’t encountered this bad of a support team before, its beyond bad.

Worst support i've ever seen, honestly offensive how careless they are about their users. Explained my situation where I got hacked, they responded with bot responses, which had no correlation to my situation, and when I replied on how I didnt recieve any of the support I needed, and made multiple new requests, they almost instantly closed the ticket and said it was solved. Waste of energy to try and talk to these lazy people, if there even is anyone to talk to. There is no help to be given, and if there is someone in control of who I was typing to, they have no cares. Worst support I've ever had, and I'm furious that they just let my hacker have more time to get my information and fully secure my account.

Horrible
My account was recently compromised; while the intruder had access, they changed the password, removed the 2FA methods, and committed violations using the account. I immediately opened a ticket to contact Discord support, but I got a generic response from a bot named "Nelly" that was absolutely useless—it didn't even understand the problem properly. It offered to delete the account because it couldn't remove the MFA settings that *the hacker* had changed—citing "security reasons." What kind of security helps the hacker?! Then I sent a couple more emails saying I didn't want to delete the account, but they’ve gone silent; neither Nelly nor anyone else has replied. It’s been about four or five days since the breach, and I still don't even know what the hacker did with the account.
This was one of the worst support experiences I’ve ever had the displeasure of dealing with. My account is seven years old and holds many important contacts; the intruder could have seriously damaged my reputation, yet they couldn't care less. They just casually tell me to delete the account—basically saying "screw you", as if the victim were to blame for not protecting the account, completely ignoring the fact that anyone can fall prey to a malicious attack.

I'd had a Discord account since 2016 and its gone. Discord turned on 2FA without my knowledge so I did not have the authenticator downloaded or connected. When I updated my password, without knowledge of 2FA, I was locked out. I contacted Customer Service and was told to use the back-up codes. I had already tried them as Id saved them in case of an emergency. None of the codes worked.

When I went to Customer Support I was told they would not help me as their policy says the account is gone. The only solution that was offered was for me to Email them and they'd delete my account. No recover, no assistance, no actual solution.

Discord then tried to Charge me for Nitro on an account I dont have access to. I had to contact my bank and request a charge back which I them received a nasty email from Discord telling me they'd stop doing business with me if I charge backed again.

Horrible customer service, anti-customer, and their only solution is telling you that they wont help you.

The worst support I’ve dealt with. Only getting replies from bots getting helped with a banned account to lift the suspension is nearly impossible as you never really get an actual human to help you.

1 star is too much.

you just receive automated message from bot. no help

Worst support ever. The fact there's no publicly available email to contact their support and you instead have to go through a TICKET PROGRAM is ridiculous. They refused to help me. Terrible, horrible service.

Discord Support has been one of the worst customer support experiences I have ever had.

My Discord account was permanently suspended for an alleged Child Safety violation, but the enforcement notice only shows an attachment ID: 853476129733083156 (video0.mp4). I do not recognize this video attachment, and I do not remember uploading, sending, storing, requesting, or interacting with it.

I understand that Child Safety issues are serious, but that is exactly why Discord should provide a serious human review. Instead, Discord’s support system keeps silently closing tickets and marking them as “Solved” without any real explanation, evidence, or confirmation that a human actually reviewed the case.

My previous appeal tickets were repeatedly closed without meaningful replies:
#66587252
#6659982
#6657372
#66590978

I then tried other support paths because the normal appeal process was not working. I opened tickets asking for human support, reporting that tickets were being silently closed, and even reporting it as a support ticket system bug. Those were also closed:
#66741734
#66741827
#66742311

This is completely unacceptable. Appeals, General Support, Human Support requests, and Bug Reports all end the same way: automated responses from Clyde or Nelly, followed by the ticket being marked as “Solved.” That is not customer support. That is just a system designed to get rid of users without answering them.

Even worse, replying to solved tickets does not reopen them. So Discord closes the ticket, gives no real answer, and then gives the user no working path to continue the appeal. Calling that “Solved” is misleading and unfair.

I have used Discord since around 2017–2018 and paid for Nitro for almost three years. I lost access to my account, communities, friends, messages, servers, and paid features, while Discord provides no meaningful response and no real human appeal path.

This is not my first account safety issue either. In June 2025, my Discord account was compromised. Discord Support previously restored my account and later confirmed that an account created by the hacker caused my main account to be falsely banned again for ban evasion. That issue was eventually resolved by Discord Support.

Because of that history, and because I do not recognize the video attachment in the current enforcement notice, Discord should be reviewing the exact attachment, message context, timestamp, login/session history, device information, and IP/location activity. Instead, the support system keeps closing every route I try.

My current written dispute ticket is #66629364. I am still asking Discord to escalate this to Trust & Safety for a real manual human review.

A permanent suspension, especially one involving a serious accusation, should not be handled by bots, template replies, and silent ticket closures. Discord’s current support process is broken, unfair, and extremely frustrating.

genuinely the most embarrassing customer support ever

my email was hacked, and i'm trying to change it, and these little einsteins are not willing to indulge in the several other ways i can prove account ownership and are more concerned about "You have to email from the email you signed up with" than actually helping

Like...contact you from the same email I literally told these outsourced agents with zero aspirations in life that I cannot access...Okay...

And they literally paste from the same script because i've made several tickets just to piss them off...It's so obvious that these are outsourced agents rather than in-office support agents because i'm sure if these brainiacs (if their brain was covered in brain-eating mold) actually worked for discord they wouldn't be this unhelpful

I know that these support agents would probably be happier doing a different job, but they lack the qualifications and ultimately they end up hating the one job they qualify for. Even if I told them to seek any religious deity, I think all of them would be immensely disgusted with how shameless these support agents are with putting in the bare minimum effort into every avenue in their life.

also, the support issues have a tendancy to silently close your ticket and refuse to drop it (because they want to feel the slightest sense of accomplishment because growing up they never accomplished anything)

Discord support is so bad and basacly non existent

Я потеряла доступ к своему аккаунту из-за двухфакторной аутентификации. Я предоставила службе поддержки Discord все мыслимые доказательства владения: доступ к почте, знание пароля, список друзей, с которыми общалась годами, название серверов, дату регистрации (6 лет назад), историю платежей за Nitro и внутриигровые покупки, а также сами резервные коды (которые по какой-то причине система не приняла).

Вместо того чтобы провести ручную проверку (которую можно сделать за 10 минут, сверив мои данные с теми, что хранятся у них на серверах), поддержка 2 недели гоняла меня по кругу с одним ответом: «Удалите аккаунт». То есть они могут одной кнопкой стереть все мои переписки, друзей, историю и покупки за 6 лет, но помочь законному владельцу вернуть доступ — не могут, потому что «политика безопасности».

В Steam мне вернули аккаунт по номеру телефона за 20 минут. Здесь же я получила только шаблонные отписки и требование уничтожить свой аккаунт. Политика Discord не защищает пользователей — она позволяет поддержке проявлять лень и безразличие, прикрываясь громкими словами.

Если вы потеряете доступ к своему аккаунту — знайте: им плевать, реальный вы владелец или нет. Они просто предложат вам нажать кнопку самоуничтожения. Это не сервис. Это издевательство.

Mein Account wurde gehackt und für Spam missbraucht. Ich habe ihn schnell zurückgesichert, aber seitdem sind massive Einschränkungen aktiv: Keine Direktnachrichten, keine Freundschaftsanfragen, keine Server-Nutzung und begrenzte Anhänge.
Laut Discord-Meldung sollten diese Einschränkungen am 10.06.2026 automatisch enden. Das Datum ist längst verstrichen, aber nichts hat sich geändert. Der Support antwortet nur mit Standard-Texten: „Warte ab, das System macht es automatisch.“ Keine Hilfe, keine manuelle Prüfung, keine Lösung.
Ich bin komplett ausgeschlossen von meinem eigenen Account, obwohl ich Opfer eines Hacks war. Der Support ist absolut nutzlos und das System viel zu stur.
Wer seinen Account wirklich nutzen will, sollte sich das bei Discord zweimal überlegen. Sehr schlechte Erfahrung – nie wieder.

Genuinely awful customer service i've opened multiple tickets and i've never gotten ONE human reply my account was disabled and i've been trying to appeal for weeks now.

VERY BAD, I HAVING PHONE NUMBER VERIFICATION ISSUE, AND THE CLANKER IS ABSOLUTELY USELESS, I TRIED MAKE CONTACT WITH HUMAN BUT NO RESPOND. DISCORD REPLACE ALL THEIR TECH SUPPORT STAFF WITH CLANKER! F CLANKER