supertails.com Omdömen 

We have been regular customer with Supertails however the last couple of experiences have been terrible.

Hello,

Your service has been absolutely unprofessional. I had placed an order for dog food & medicines on your platform this morning at 9.30 AM (with a 120 minutes delivery), little did I realise why did I trust you a second time when you messed up last time too.

The level of unprofessional behavior is such that, I had no clue of the order status until 7.15 pm in the evening. Finally I called your customer service and after a 15 mins wait time in queue I got to speak to Mustafa Mohamed who confirmed that the order showed unfulfilled in your system, which was not even informed to me until I called(because your warehouse or supply chain has a terrible problem). Do you even realize that you cater to pets - lives that can't wait endlessly to your whims and fancies. How much does it take for you or your team to send a proactive note. Mustafa then promised that he will ensure to have this sent on top priority in the next 120 mins (again a blunder on my part to have trusted) as the promise turned out to be not just a disappointment, but one that is unfulfilled. He said he will follow up till it's delivered to me which has not happened until now (almost 3 hrs since I've spoken)

What's more shocking is I see the app, only to realise that the Royal Canin food order is going to be fulfilled by 10 PM tomorrow and the medicines by 1 PM tomorrow because your partners are not getting a porter to deliver it and that's a customer's headache to figure out. All of this without even informing the customer or taking consent. How irresponsible.

Please be responsible in running a platform and not so irresponsible without concerns. When I called your customer care a while ago - Mr Apollo was prompt in telling me that your systems are facing a downtime and that he can't pull up any records related to orders thus being of no help and only mounting additional pressure and anxiety for a paid customer.

ABSOLUTELY PATHETIC SERVICE!!! NEVER GOING TO GET ONTO SUPERTAILS.

My only request is, please ensure to refund this on priority by tomorrow and not to make it another hassle.

This is the first time I tried Supertails, primarily because cat food prices on Amazon, HUFT, NetMeds, and others have gone through the roof -- I am shelling out upto ₹4000 a month now. Their competitive pricing attracted me, obviously, and I placed the order after some research. Got confirmation on delivery and an introductory call followed the next day, with an option to avail vet services. Nafisa on the call also assured me that order is on time. So far so good.

Then, things took turn for worse. Late in the evening, received another call informing me that my location is not "serviceable" suddenly and ordered has been cancelled, refund initiated. I still haven't received my money back, but will wait a few days.

More importantly, now my location is serviceable again! Price has been bumped up and my First Time user coupon benefit has been cancelled too.
Clearly, it was a cheap and underhanded ploy to not give away their product for 600 bucks less. Such deceitful tactics is why us regular pet parents prefer sticking with trusted companies, despite higher pricing.

Whoever is behind the company, please look into this matter at priority. I requested your customer care to escalate, but they didn't get back to me.

Worst platform ever!!

My father ordered 2 toys for my dog. And now it shows order is delivered and we haven’t received anything!!!

They have no customer support. Fully fake setup!!

Order ID: ST205891212507

The paw effect Diwali gift is meant for simply cheating customers. When we order through supertail we expect some thing for pets and not gifts like lamp etc.

Have had an amazing experience since Day 1, starting with the consultations. The service is amazing, deliveries are prompt and early. Thank you for the regular gifts - really cool, and quite sweet. My doggo loves them.

The best store to buy medicine from
They send free gifts for your babies tooo ❤️🎀

I ordered a medicinal spray from their website, and it was mentioned that they could deliver it before 10 PM on the same day.

I waited the whole day and eventually called their customer care to ask about my order. They told me they could not guarantee delivery that day due to some logistical issues and asked me to wait until 8–9 PM the following day.

It was the worst experience. The website also seems sketchy, as it keeps asking for an OTP even after logging in again and again.

Extremely Disappointed with 4-Day Late Delivery
My recent experience with Supertail was incredibly frustrating and unprofessional. I placed an order on 31 August, with a guaranteed delivery date of 3 September . The tracking information showed a three-day delay without any communication or explanation from Supertail. My order has not arrived yet .this is the worst delivery I have ever had
This delivery was for a time-sensitive item, and the significant delay has caused a major inconvenience. When I attempted to contact customer service to understand the reason for the delay, I was met with unhelpful automated responses and no real-time support. The lack of proactive communication and the failure to meet the promised delivery timeline is completely unacceptable.
I rely on delivery services to be reliable, and Supertail has failed to meet even the most basic expectations. I would hesitate to use this service again for any important or time-sensitive deliveries. I hope Supertail takes steps to improve its logistics and customer communication.

Worst company I've ever used in my life
Item never delivered
Full of lies and deceit
Amazon much better

The login system is ABSOLUTELY PATHETIC.In my humble opinion the software team needs to be sacked or preferably shot at dawn.
The app goes through the endless cycles of enter details, get OTP LOGIN and pfft.
Impossible to order anything from this 19th century organisation.

Poor delivery standards and customer service. I order for some meds on 23rd/24th August and received a call from their vet to confirm the order, which was fine. after that they conveniently forgot teh entire order till i called them back on 4th sept to find they had no clue on why the prder was never sent. they then said they will reissue a new order and deluver in 5 days. extremely disappointend with their delivery and service

As a warning note to any pet parents wanting to buy from Supertails - DO NOT BUY FROM THEM - absolutely disgusting customer service. They have basically delivered a sack of food opened from its original boxes without expiry dates, and have refused to take the entire order back and refund my money (amounting to 19k). And its impossible to get through their contact number, and will readily mark your email queries as resolved without actually resolving your issue.

SCAM site, paid a lot of extra including price shipping and platform fee etc on a medicine bcoz it said same day delivery by 10pm. Didnt even ship same day. Even after order clearly said arriving today by 10pm but nothing came. Order number ST188703012507.

I ordered Farmina dry cat food 5kg pack and it was delivered with a big hole chewed right on top. Their customer svc person Vincent is the only best thing in Supertails. He was courteous and helpful. But this experience has been a disaster and now my cat has to wait for new food to be delivered. Also the delivery partner supposed to return the package refused to take it claiming it was too big for him to take. So one hassle after the other. Still waiting for the replacement. I wish there was a way to upload a pic of the product I received as well. Height of carelessness.

I would not recommend supertails for the following reasons.
1. Pathetic customer service . Very Pathetic
2. Return/exchange policy is not honoured
3. Highly priced when compared to other pet food distributors.
4. Delivery time is way too much.
5. Most important is that the same products bought earlier (because your pet likes it) gets discontinued without warning. They introduce new products frequently. Then the search starts looking for the next best thing available. Which is both stressful and time taking.

Their gimmicks and advertising are high but low in what really matters.

I ordered dog food from Supertails with an expected delivery date of 7th August, but it was only delivered on 11th August—a full four days late. There was no explanation provided for the delay, and no proactive communication from the company at any point.

I called their helpline multiple times, but only received vague assurances and empty promises. Not once did they offer a clear reason for the delay or a reliable update.

When it comes to pet food, timely delivery is crucial—this level of service is unacceptable. I expected far more from a company that positions itself as pet-focused. Very disappointed, and I’ll be rethinking using Supertails again in the future unless their customer service and logistics improve significantly.

AWEFUL service... PATHETIC... No Customer Centricity.... REFUND is being discussed for non delivery of order on time ... they are just sleeping on nondelivery of orders ..., POOR SERVICE ... Do NOT BUY from them ... Our pets will suffer

One of the worst, harrassing service..if u dnt knw how to run your business.better stop wasting ur money on customer service,cheapest and pathetic service....I guess owner is on cloud nine by keeping a fancy name Supertails...boss nothing is super about ur company...not ever near to super...zomato and Swiggy zepto delivery partner are better then u.

First of I was referred to use super tails by my office colleagues. Because of their services earlier. Now it has been pathetic. Delivery guy will ask u to come n collect your courier on the road as they are claiming they have stopped door to door services. Second thing I have not received the product which I have order. I have been a regular customer of supertails. Because of the service I won't be using the service anymore. Will also ask everyone to stop using their services.

I placed an order for a raincoat for my pet dog from SuperTails six days ago, with an expected delivery date of 2nd July. However, to my surprise, I received a call on 1st July asking me whether I had received my product — which I hadn’t.

To make things worse, I was then informed that the product was never dispatched because it was out of stock. I was shocked. There had been no prior communication regarding this issue — not an email, not a message, not even a call — until a day before the expected delivery date.

This is not acceptable, especially for a product that is a necessity and time-sensitive. If the item was unavailable, I should have been informed immediately after placing the order, or at the very least within a day or two — not a week later when I was expecting it to arrive.

The lack of proactive communication and the delay in processing this issue shows poor customer service and a disregard for the customer’s time and needs. I hope SuperTails improves its inventory management and customer support systems moving forward.