Very friendly and professional. I will say as someone who doesn't quite understand about surveys the explanation could have been better, but this is more down to my need to understand things at a gra... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
★★★★★ Excellent service from Supernova. My mortgage company requested an asbestos report at 3pm on Wednesday. Supernova arranged a visit for Thursday morning, and the completed report, including... Se mer
Professional, knowledgable, friendly and very helpful throughout the entire process, from enquiry to post-survey questions. Short lead time to survey being carried out and results came back within a w... Se mer
"Excellent service. Anthony visited the property within 24 hours and gave a fast and accurate assessment of the communal area. The report was turned around by the next day on the fast track service an... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide
Kontaktuppgifter
Hampstead House, 176 Finchley Road, London, NW3 6BT, London, Storbritannien
- 020 4586 0680
- hello@supernovagroup.co.uk
- supernovagroup.co.uk
4,8
Utmärkt
817 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Have all in writing when using Superniva service
I was drawn to use Supernova Asbestos Group because of the very positive feedback and reviews I had seen. Unfortunately, my own experience has not been the greatest.
We decided to proceed with the asbestos survey because the property we are buying has polystyrene ceilings, and we were concerned about the possibility of asbestos-containing adhesive being used. Before the survey, I specifically discussed with the surveyor that a sample from the ceiling would be taken and tested as part of the survey. However, this sample was not taken during the initial visit.
I tried contacting the surveyor afterwards to discuss what had happened, but unfortunately I did not receive a response. I then contacted customer service, explained the situation, and was told that taking the sample was considered quite invasive and therefore had not been done. However, they offered to arrange for the surveyor to return and take the sample if we obtained the necessary consent.
We obtained the consent and arranged for the sample testing and a further visit to the property on a specific date. A week later, I received an email saying that the survey was actually due to take place the following day, which understandably caused some confusion.
I contacted the estate agent, who was not aware of the arrangements and was also unaware that the surveyor had apparently not attended the property on the previous occasion. The surveyor had been provided with the key code because the property is empty, and the estate agent was understandably unhappy that another visit had been arranged without their knowledge.
To be fair, the sample was eventually taken, which was the outcome we needed. However, the overall experience was made unnecessarily difficult by the communication and apparent lack of coordination between the company, the surveyor and the estate agent.
My main advice to anyone using the service would therefore be: make sure you have everything agreed and confirmed in writing. Don't rely solely on telephone conversations when discussing exactly what is included in your survey or arranging additional work. Ask questions, get confirmation of what will be done, and make sure any appointments and changes are clearly documented.
The issue was eventually resolved, but the communication throughout the process did not give us the impression of the level of service we had expected based on the positive reviews that initially attracted us to the company.
21 september 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to share your detailed feedback.
We're sorry to hear that your experience did not fully meet your expectations, particularly as you chose Supernova Group based on our positive customer reviews.
We would, however, like to clarify a couple of points.
An Asbestos Management Survey is a non-intrusive inspection, and sampling that requires disturbance to existing finishes may require additional permissions before it can be undertaken. Once the necessary consent was obtained, we arranged for the surveyor to return and complete the requested sampling.
We would also like to clarify that the estate agent was informed of the return appointment, as we recognise the importance of coordinating access arrangements, particularly during a property purchase.
Whilst we appreciate that there may have been some confusion surrounding the appointment dates, we feel it is important to distinguish this from a failure to communicate with the estate agent.
We're pleased that the additional sampling was completed and that you received the outcome you required.
We take customer feedback seriously and will continue reviewing how survey scopes, sampling requirements and appointment arrangements are communicated to ensure expectations are clear from the outset.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
The Supernova Group Team
Highly recommend
I needed a pre-purchase survey completed. The initial conversation was reassuring and informative about what would be offered, time scales and cost, which was competitive. The arrangements were made instantly with the estate agent, and the survey and report were conducted and completed within a week!
24 september 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for your wonderful review and recommendation! 😊
We're delighted to hear that we could make your property purchase process that little bit easier.
We understand how important timescales, clear advice and competitive pricing are when purchasing a property, so it's fantastic to hear that our team delivered on all fronts.
It's especially lovely to know that our team made the arrangements directly with the estate agent, taking some of the pressure off you!
Thank you again for choosing Supernova Group. We really appreciate your kind words and wish you all the best with your property purchase!
The Supernova Group Team ⭐
Quick and efficient
Quick to book the r&d survey in and report came back in just two days.
26 september 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for your lovely review! 😊
We're delighted to hear that you found our service quick and efficient, from arranging your Refurbishment & Demolition Asbestos Survey through to receiving your completed report in just two days.
We understand how important timely surveys and reporting are when planning building works, so it's fantastic to know we could help keep your project moving.
Thank you for choosing Supernova Group. We really appreciate your feedback and hope to assist you again in the future!
The Supernova Group Team ⭐
Overall
Overall, everything went well, but disappointed that the site survey dates/times were changed twice.
11 september 2026
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you for your feedback. We’re really pleased to hear that overall everything went well with the service.
We’re sorry for the inconvenience caused by the survey appointment being changed twice. We completely understand that customers arrange their time around our appointments, so we appreciate how frustrating changes can be.
We’ve taken your comments on board and will continue working with our scheduling team to minimise changes wherever possible.
Thank you again for choosing Supernova Group and for your honest feedback.
The Supernova Group Team
Great service
Appointment for sampling available quickly, operative helpful and professional. Result delivered quickly - and when we were told to expect it. Would highly recommend.
15 september 2026
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for the fantastic review! ⭐️
We’re delighted to hear that we were able to arrange your sampling quickly and that you found our surveyor helpful and professional. It’s also great to know your results were delivered promptly and exactly when promised.
Thank you for recommending Supernova Group – we really appreciate it!
The Supernova Group Team
Highly recommend
Promptly responded to my enquiry. Super friendly and helpful. Liaised directly with the estate agent to book the survey. Report sent though the next day. Thank you so much. Highly recommend.
4 september 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for the lovely review! ⭐️
We’re really pleased to hear you had such a smooth experience with us, from your initial enquiry through to arranging access directly with the estate agent and receiving your report the following day.
Making the process as easy and hassle-free as possible for our customers is exactly what we aim for.
Thank you for choosing Supernova Group and for recommending us – it’s hugely appreciated!
The Supernova Group Team
Great service and survey
Very responsive and friendly customer service team who answered my queries before and after the survey. After booking the survey, they were quick to organise and complete it, and I received the report in about 2 days.
25 augusti 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for your lovely feedback! ⭐️
We’re delighted to hear that you found our team friendly and responsive, both before and after your survey.
We always aim to make the whole process as straightforward as possible, from booking through to getting the completed report back to you quickly.
Thank you for choosing Supernova Group – we really appreciate your feedback!
The Supernova Group Team
Great from start to finish
Very professional company from 1st phone call to Ryan doing the survey top man didn'thave to wait long for results.wouldn't hesitate to use them again
11 september 2026
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for the fantastic feedback! ⭐️
We’re really pleased to hear you had a great experience from your very first call through to the survey and receiving your results.
We’ll make sure your kind words are passed on to Ryan – we’re lucky to have him!
Thank you for choosing Supernova Group, and we’d be more than happy to help again in the future.
The Supernova Group Team
Got the job done!
The technicians attending appointments always rang to let me know exact time of arrival and arrived at the agreed time. They were super friendly and happy to answer all questions. The guy doing the refurbishment survey didn't clean up after his work and didn't put one of the sockets back. The report was very wordy and yes, I could easily see that I had asbestos but it didn't state exactly where it was located. I knew, but when I forwarded it onto a removal company they said it wasn't clear. When i messaged to request a quote for removal I got no response! I did however get multiple messages (4, I think), all the same telling me I had asbestos - rather annoying. I know its a hazardous job but I felt it was quite pricey
28 augusti 2026
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to leave such detailed feedback. We’re really pleased to hear that our surveyors were punctual, kept you updated on their arrival times and were friendly and helpful throughout.
We are, however, sorry to hear that other parts of the service didn’t meet the standard we expect. The points you’ve raised regarding the area being left after the intrusive survey, the clarity of the report, the lack of response to your removal enquiry and the duplicate notifications are all valuable feedback, and we’ll be reviewing these internally.
We appreciate you highlighting both the positives and the areas where we could have done better. Feedback like this genuinely helps us improve our service.
Thank you for choosing Supernova Group.
The Supernova Group Team
Super helpful and answered all my…
Super helpful and answered all my questions. Very fast service as well
1 september 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you so much for the great review! ⭐️
We’re really pleased to hear that our team were helpful, answered all your questions and provided a fast service.
Thank you for choosing Supernova Group – we really appreciate your feedback and support!
The Supernova Group Team
Top experience with Callum at Supernova…
Top experience with Callum at Supernova Group. Explained the process really clearly and efficient with time.
27 augusti 2026
Omdöme utan inbjudan
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you for the brilliant review! ⭐️
We’re so pleased to hear you had a great experience with Callum and that he explained everything clearly while completing the survey efficiently.
We’ll make sure your feedback is passed on to him – he’ll really appreciate it!
Thank you for choosing Supernova Group.
The Supernova Group Team
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you for the lovely feedback! ⭐️
We’re really pleased to hear you had such a positive experience and found our team thorough and knowledgeable.
Thank you for choosing Supernova Group – we really appreciate you taking the time to leave us a review!
The Supernova Group Team
Great and speedy
Great and speedy! I am buying a property and had concerns about asbestos and they organised it really efficiently with the seller.
28 augusti 2026
Svar från Supernova Asbestos Surveys & Fire Safety
Thank you for the fantastic review! ⭐️
We’re really pleased we could make the process quick and straightforward for you, including arranging everything directly with the seller.
Buying a property can be stressful enough, so we always aim to make the asbestos survey side of things as hassle-free as possible.
Thank you for choosing Supernova Group, and all the best with your new property!
The Supernova Group Team
Supernova highly recommend
Many of the other companies I called did not respond or the price quoted was very high. Supernova understood what I wanted and needed. They gave a great quote for the job. The inspection took place very quickly and the report came shortly afterwards. I cannot fault them. They did everything I needed na explained all the details. I would definitely recommend them.
10 augusti 2026
Omdöme utan inbjudan
Very efficient and easy to deal with
28 augusti 2026
very helpfull and came out quickly.
27 augusti 2026
Quality service
Contacted supernova about testing for asbestos they came within 2 days and were very good.
27 augusti 2026
Supernova Group Fire Risk Assessment - Communal Rev 1
Supernova Group undertook a Fire Risk Assessment - Communal- Rev 1 in July ’26. The Assessment Report stated: ‘Based on the visual inspection from the communal side, the doors appeared to be fire-resisting doors….’. The doors were not fire-resisting. The report also stated ‘The final exit door is secured by an electromagnetic locking system incorporating a green emergency exit push button and an adjacent emergency break-glass override unit’. – there is no green emergency exit push button or adjacent emergency break-glass override unit.
16 juli 2026
Omdöme utan inbjudan
Really easy to use Supernova
Really easy to use Supernova, literally I sent the enquiry to turn round an Asbestos survey quickly for a commercial property sale. Same day we got the appointment scheduled and the survey completed and reported back within our timescales.
19 augusti 2026
Omdöme utan inbjudan
Smooth and Straightforward Process
The whole process was very smooth. From getting a date for the survey to the survey itself and receiving the reports afterwards. The team was professional, efficient and easy to deal with throughout
18 augusti 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.