SUPER73  Omdömen 41

Customer service is non existent ! No one responds to any matters.
I have returned a still packed bike and nothing happens. No confirmation of receipt, refund…do not buy any of their products!

Less than a week old and the bike is dead. Customer service is very slow. How many days should you wait for a response from customer service?

I did send in a report thru the app and followed up with a phone call about how long it will take to receive a response. I see Gmail sent you the report, but don't see a reply from you and there is no way to call and follow up.... Rather catch 22 on your support...
Btw, as of today, may 10, 2024 still no response from dead bike 1 week old.... I guess you need to submit multiple tickets?? Again they don't let you call anyone....
forwarded email to new email address, lets see how long it takes, the sales guy said it could be up to 5 days before getting a response. I would definitely not buy this bike again!!!!

I bought a Miami SE bike for my son. The brakes started malfunctioning within a couple of weeks. Super73 service center was closed until March. They referred me to Trails End bike shop in Irvine. Trails End told me Super73 allocates most all parts for new bike and do not have a readily supply for these issue when they arise. Also the very small display broke on my son bike. This thing costs maybe $3 to manufacture and Super73 charged me over $160 for beat up used one that they call B-Stock. Just shady business.

avoid these bikes at all cost, they are essentially like a modern cell phone, once the battery dies it is cheaper to buy a new ebike than a new battery as super73 software lock their batteries to the bike (3rd party replacements wont work).

If there was a 0 it would have been more appropriate to describe my experience with super 73 customer service. I assembled the bike together, I probably used it five times, so the bike was still brand new, and it still is. Noticed the front break did not work properly, so I brought it to a bike shop specialized in super 73. The bike store told me the break was a defective from manufacture, so I reached to greedy super 73. Bike was out of warranty, and so they were not willing to cover even if it they gave me a defective piece. They tried to say it was wear and tear, the bike still is in perfect conditions. However, the customer service rep, offered 20% plus free shipping fee. That was the best, he was able to do. At this point, I had to spent $100 for something that it was my responsibility to cover. Someone pays all this money and expects to be perfect and brand new, instead, super 73 gave me a bike with a defective break, I had to pay for it! This is one greedy company!

Looks cool but easily one of the worst e-bikes on the market. They throttle the speed, have had constant issues with the app, motor, brakes, and electronics. The only reason they're still in business is because the bike is well designed (but way too heavy and way too expensive for what you actually get).

Buy literally any other e-bike, trust me.

I wouldn’t recommend this bike for anyone.
It might look cool, but it has alot of annoying problems. And the worst of all, these problems takes ages to be solved. The customer support is super slow with responding, they avoid making costs on their behalf even if its their fault, you have to pay for the shipping costs and alot of other problems cannot be solved.

Its super frustrating to put so much effort to achieve anything small.

Some examples:
Broken parts needs to be replaced (they have a specific design, so you cannot just use a standard one, the colours and size won’t match)

Parts are worn out, like the brakes and the thing that a screw connects too. The quality of the metal is bad, it wears out quickly.

Also the software can cut you out of speeding up. It happend once, when the country regulators forced them to limit the speed. The bike will become useless when it happends again, its just too heavy to use it as a normal bike.

Compared to the price and quality, i will give it a 1 out of 5.

If you decided to buy it, you will need to face these problems in 6-12 months.

The worst experience. Spent over 8K on two new e-bikes and the first ride out we had both seats come off, front tire almost come off, and the display stop working and I was 10 miles away from my truck. Took me 3 hours of pushing the bike to make it home. . I thought these bikes were solid but we have found otherwise. Super disappointed in super 73.

A 4000 Euro E bike without any service or replacement parts. Feels like most possible super73 dealer in Germany are refusing to service the bikes anymore.

Bike (ZX) works cool, but needs some Inspection due to the bike Leasing warranty.
Meanwhile this is not possible - there are no Service Centers in Germany any more! Former dealers all refuse Super73! so - No more Warranty for the time of the bike Leasing, buy at your own Risk!!
poor!
I will give this Information to businessbike.de that S73 can not give any Service in Germany. Hope they also quit Bike Leasing Contracts without possibillitiy of Service

great bike, but not so great customer service. the customer service reps don't care about the bike being down, and will refer you to take it to a local bike shop.

again, great bike, but not so great customer service. thus, time to buy an ONYX..

When the bike works its fun but it never works and the customer service dont care about you

I have a Super73 RX and a ZG. Both bikes were bought online as there are no stockists in Scotland. The RX arrived first. After 16 miles of riding the right side pedal broke. Super73 quoted 16 weeks to send a replacement part under warranty. I bought 3rd party pedals because that kind of warranty is just awful service. After 100 miles of riding the bike it had a catastrophic electrical failure which immobilised the bike. Super73 told me that they had no spare parts in which to resolve the issue so the bike went back and so I waited just short of 3 months for a replacement. Super73 arranged the confirmed delivery date (so that I could take delivery but it didn’t turn up) and when I called the store they told me they can’t speak with their couriers. It turned up the next day without notice with a faulty charger and it took Super73 a further 8 weeks to send a replacement. The brake strap snapped shortly after and Super73 refused to replace it under warranty citing their terms and conditions which bar you from fitting any 3rd party components such as lights, seats, tires etc. Their customer service is abysmal. They ignore the actual content of emails and appear to believe a cool and hip ‘dude’ approach will placate customers who have spent over £4000 for a bike shaped paperweight. After reading the RX manual it states that the bike should not be ridden in the rain. Come on!!!!!

The ZG was purchased for my partner. She is not a regular bike rider but her first reaction was although the bike looks cool, it’s build quality is very poor and it’s components are sub standard given the cost of the bike. I agree. The forks are cheap. The brakes are probably the cheapest chinesium brakes that money can buy.

All in all, Super73 use clever marketing, social media and advertising to fool customers into believing they are buying into a quality custom bike lifestyle but in reality, they are selling cheap, poorly made bikes that suffer terribly from poor product control and awful after sale support. .

Bike is cool but company has gotten greedy. I patiently waited 6 months for my first bike to arrive which got stolen here in Venice, CA. I bought another one for my vacation house. They told me they would give me a 10% discount to replace the one that got stolen ... that was four months ago. Now they say they won't honor it. As they have gotten bigger and more successful they have gotten greedier. It's sad to see a company not do the right thing.

Although the bike looks great, I wouldn't buy a Super73 again. First of all, it took a very long time before the bike was delivered. We bought 2 bikes and upon delivery it turned out that the frame of 1 of the bikes was torn. After a lot of hassle with the dealer, we got a new frame sent, which still had paint damage. There were also suddenly other stickers on it. Then we had problems with the other bike, the spokes snapped. The wheels have been sent and after return we have mounted them again. Unfortunately as soon as we started cycling the spokes broke again... Finally had the wheels re-spoked (at the dealer's expense) and now it's good. Now bike 1 starts to show problems again... the battery light stays on, even after turning it off. So this complaint is now pending again, until further notice. We are fed up, never a Super73 again for us.

I’m so happy with my new bike!!
I’ve been very clumsy from the beginning and I didn’t know how it works. They answered all my emails, phone me and helped me patiently
Love my super73!

Caution. I would urge not to buy an ebike here. The follow-up is horrible. If you have a product defect, good luck getting your money back!

Super 73 Rose Ave and S1 owner. These bikes are an absolute blast. I purchased the early Rose Ave edition based off its resemblance of my old mini bike (child of the 70’s) and couldn’t have been happier. The creators of the bike were great to work with, and while communication could take some time, they were honestly concerned with their growing community of riders. New businesses will always struggle with growing pains, but Super 73 never disappointed. I even got to meet them early on and I was extremely impressed. These bikes are a blast! If you are interested in buying one I’d highly recommend 👍👍👍

I like the bike when it works.

The bike broke within the first 30 days. I spent hours trying to fix it. Customer service was terrible.

Their phone support never has anyone on the line and it took them 3 weeks to reply to my email.