As a former customer that had, & paid in full a 2yr contract, all completed 3yrs ago. Supanet now claim that I owe £35 for a cease fee. They initially claimed I owed £65, saying the other £30 was a f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
real or robotic, 'isla' was efficiently helpful - actually, quite charming - in upgrading my supanet fm copper to fibre with a different router. proof of the pudding will of course be whether my soon... Se mer
I have been with Supanet for many years and never had any major snags so was hoping that I wouldn't have to change providers to achieve a saving, after reviewing family finances. Contacted them throug... Se mer
A week without internet after being a new customer 6 hours on the phone and another 3.5 hours on the web chat, then Open Reach found a fault and asked for compensation for the time spent trying to... Se mer
Företaget har svarat
3,5
Medel
449 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great lady helped me quickly
10 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
10 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Freya was super efficient and friendly.
10 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
So lovely and polite helped me so much…
So lovely and polite helped me so much thank you
10 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
very quick & sorted straight away
very quick & sorted straight away
thank you
9 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fixed my problem
9 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I must thank Freya for the help i was…
I must thank Freya for the help i was given in re-established my emails today , she was so kind and helpful, Roland.
5 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
problem solved thankyou
5 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet done it again
Originally I asked for help with getting on my emails, also enquired about the charges, Freya was very helpful, and helped me with everything
4 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great customer service
Great customer service, staff very friendly and walked me through everything step by step. It wasn't long before everything was fully resolved.
4 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service very helpfull Thank you…
Great service very helpfull Thank you very much
3 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Helpful and easy communication system…
Helpful and easy communication system and speed of problem solving with caring customer handler
3 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Responsive and efficient
3 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Managed to cancel my engineer's…
Managed to cancel my engineer's appointment within 15 mins, using webchat instead of the usual wait of up to an hour on the phoneline.
3 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
router issues
great to deal with. very patient, and was very satisfied with the outcome
2 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Good service.
A quick response. Isla dealt with everything extremely professionally. I have always experienced good customer service from this company over a number of years.
2 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Courteous - as ever!
A great and Courteous encounter with Mia answering my questions today.
1 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The person at Supanet answered my query…
The person at Supanet answered my query very quickly and made sure everything was ok.
1 augusti 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful and most issues sorted or…
Very helpful and most issues sorted or posted to the right direction
31 juli 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Copper switch off
I needed help and advice with the forthcoming copper switch off. Different solutions were explained and a package to suit my needs found with friendly supportive advice and information
31 juli 2023
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.