After being in business for over 50 years, they are the best company from all angles I've delt with. ordering, communication, product etc. The heater is outstanding for our use. Thank you Mark for a... Se mer
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I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Se mer
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Absolutely outstanding customer service! I had a little issue with my filter , I contacted Mark and he knew exactly what was causing the issue straight away , very knowledgeable! He sent me a new me... Se mer
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From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Se mer
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Företagsinformation
Skrivet av företaget
We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.
Kontaktuppgifter
Jactin House, 24 Hood Street, Ancoats Urban Village, M4 6WX, Manchester, Storbritannien
- +441613273848
- support@supa-heater.com
- supaheater.co.uk
4,6
Utmärkt
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Svar från SUPA Products Ltd.
Hey Edmund, thanks for the great review - really appreciated!
Genius life long filters!
Those little light blue n metal mesh filters are just genius! Dont hesitate!
29 juli 2026
Svar från SUPA Products Ltd.
Hey Kev, thanks for this fantastic review - really appreciated!
After being in business for over 50…
After being in business for over 50 years, they are the best company from all angles I've delt with. ordering, communication, product etc.
The heater is outstanding for our use.
Thank you Mark for all you help. Richard Pwllgwilym Cottages
21 oktober 2026
Omdöme utan inbjudan
Svar från SUPA Products Ltd.
Hi Jane/Richard - thank you so much, we are thinking of framing this one!!
Svar från SUPA Products Ltd.
Thanks Peter, your support is really appreciated!
My experience with the forever filter…
My experience with the forever filter is, once I fitted it done job very well. Checked after one day cleaned out and refitted. Great job water visibly clearer than it used to be. Left filter for three days and it had blocked tripping the pump. Works too well needs to be cleaned out every two days. Bit of a faff for me. Original filters I can leave for upto 2 weeks with no issues.
17 juli 2026
Svar från SUPA Products Ltd.
Hi Paul, thanks for the review. The filters will definitely require more cleaning due to their performance but that is what we believe is a reasonable trade off for the quick rinse needed to resolve a repeat disposable purchase - not for everyone but regular users benefit substantially, thanks.
Svar från SUPA Products Ltd.
Thanks for there SUPA Filter review Robert, it's really appreciated!
It’s OK, needs refining for frequent uses.
It’s a very fine filter, but a lot less surface area than a standard paper filter. I use my Lay z spa every day, even with showing, it cant keep up with cleaning and blocks far too easily. Have gone back to paper ones now. It’s a good idea, easy to clean and replace, it just needs to have more surface area.
2 juli 2026
Svar från SUPA Products Ltd.
Hi Neil, thanks for your comments here. I will email you separately as I think there is an issue here and we have the solution for you.
Purchased & avoid!
Purchased, installed and had it running for less than 2 weeks. Checked it today and it's gone rusty! Tried to clean it off but won't come off, really poor quality. Avoid. 2 stars because the mesh seems to catch more dirt than the paper ones but I'd rather not have rust going into spa or filter system so going back to paper filters!
29 september 2026
Omdöme utan inbjudan
Svar från SUPA Products Ltd.
Hi James, thanks for the review here. Clearly this should not be happening and we feel this is a specific issue with the welding on your specific filter. Let us send you a new filter so you can test again and get you off the paper filters - we will issue immediately, thanks
Absolutely outstanding customer…
Absolutely outstanding customer service! I had a little issue with my filter , I contacted Mark and he knew exactly what was causing the issue straight away , very knowledgeable! He sent me a new mesh straight away, super fast delivery and the new mesh works like a dream . I can't recommend them enough , its going to save me fortune !
25 september 2026
Omdöme utan inbjudan
Svar från SUPA Products Ltd.
Hey Joanne, you're too kind. So glad you LOVE the new SUPA Filter. Welcome to the SUPA Family!
Svar från SUPA Products Ltd.
Hey Patrick, thanks for the great review!
I’ve had the heater for two months it…
I’ve had the heater for two months it works perfectly and very happy with how it works just as it’s supposed to! I’ve now built it in to my hot tub area it looks amazing
22 juni 2026
Svar från SUPA Products Ltd.
Hi Trevor, thanks for the great review! Send us an image of your set-up to info@supa-heater.com, sounds great!
Great product and great service when I…
Great product and great service when I had a small problem which was sorted very quickly...love my spa
Colin Bailey
15 juni 2026
Svar från SUPA Products Ltd.
Thanks for there great review Colin, we couldn't ask for anything better!
Great product
Great product - super support with a few niggles I had and a great hot tub,
15 juni 2026
Svar från SUPA Products Ltd.
Thanks so much for the great review Maria!
Svar från SUPA Products Ltd.
Thanks Andy, really appreciated!
Svar från SUPA Products Ltd.
Are you sure you are using this correctly?
Wow supa Heater , what a piece of kit
From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand,
The supa heater itself, wow what a piece of kit. I’ve used it to fill my tub initially which took about an hour (I have a hard shell tub)then used it another 4 times to reheat the water in the tub which this morning was at 29 degrees, that went to 40 degrees in about 22 minutes. Amazing machine that is saving me money already.
If you have a hot tub using loads of electricity this is a no brainer. Get one you won’t regret it.
5 september 2026
Omdöme utan inbjudan
Svar från SUPA Products Ltd.
Hi, thanks so much for this amazing review and we delighted you are so happy with it, this is very much appreciated by us all at SUPA!
The Supa heater is an absolute game…
The Supa heater is an absolute game changer when it comes to heating my Lazy-Spa Miami.
My Supa heater is the new version that connects directly to the inlet and outlet pipes on the lazy-spa.
From 20 degrees to 38 degrees in 15 minutes, Wow, like I said its an absolute game changer and whilst I'm using the hot tub the Supa heater maintains the water temperature at a steady 38 degrees something the original electric heater couldn't do.
It's not just the heater that's a game changer...Mark at Supa heater offers a refreshing approach to customer service which an awful lot of companies could learn an awful lot from.
Mark video called when a small issue which he resolved in a few minutes then check back with me later to make sure everything was OK......."now that's how customer services should been done!"
4 september 2026
Omdöme utan inbjudan
Svar från SUPA Products Ltd.
Hey Del, what a fantastic review - as one of the very first owners of a SUPA for Lay-Z-Spa, we are so happy that our new introduction is really 'doing the business' for you. Welcome to the SUPA Family!
Supa tub is brilliant as is the company
The product is fantastic, communication from supa is the best ever.
Mark is super helpful if ask any questions, I myself have had an a1 experience from this company and highly recommend the products and company. Thanks Mark
30 augusti 2026
Omdöme utan inbjudan
Svar från SUPA Products Ltd.
Hi Allan, thanks for this amazing review and we hope you continue to enjoy your SUPA experience!
Fantastic company really really helpful…
Fantastic company really really helpful when needed and quick to solve any issues.thr heater it self is brilliant it works so well and saves time and money it's a win win
27 maj 2026
Svar från SUPA Products Ltd.
Hi Allison, thanks for the fab 5* review, it's really appreciated!
very helpfull well wraped works well …
very helpfull well wraped works well ,must remember to turn gas of at cylinder otherwise it leaks
26 maj 2026
Svar från SUPA Products Ltd.
Hi Gez, thanks for the 5*!
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