Sun Life Financial Canada Omdömen 

I logged into my portal to review my drug claims and it sent me to a dead link. Then I tried to get help via the app chat it couldn't answer my question and then I asked to speak to a human. The AI assistant told me to call them. When I said that was bad service it then offered to connect me to a human. Honestly, a huge company like this should have better customer support and technology. This is ridiculous. I don't have a choice over which company my HR team uses but I will certainly give them my feedback.

Garbage company. Their app is horrible and glitchy

Terrible experience with communication with the customer representatives. They forced me to cancel the current plan for an upgrade and when I wanted to sign up for a better plan, they rejected accepting any ongoing health condition. I was dumbfounded by their customer service. They don't even inform if you have been provided with any option or give any call backs after multiple requests.

Sunlife is bad. They ban me as a massage therapist for working on 6 clients per day….
I work my ass off as a single mother for the last 16 years and I am still paying for this dependent. The dad never pay me a penny since the child was 3 months old. I went to massage therapy school with a $20k private loan and I worked 2 years to pay back my loan… and I am still working so hard to pay for other outstanding loans. I still have that loan Ceba loan of $60 K still not pay off… being in business is not easy… by the time you pay for your daily expenses you still don’t have any extra money left to pay for other bank debts… can you explain to me how Sunlife can ban me for working on 6 clients per day…? I dont understand this AI … explain to me?

Was denied funding for a crown twice by them even though it's covered under the Canadian Dental Plan. I had to pay out of my own pocket. They should at least cover half of the cost if they are unwilling to cover the total.

I've had a Sun Life account for over 7 years and have never been able to log in. I've tried resetting my password more than 200 times and contacted my advisor more than 10 times; each time, no real effort was made actually to solve the problem, for no reason I can identify.

As someone with 24+ years of professional web development experience, I can say with confidence this isn't a user error on my end; it's a failure on Sun Life's technical/support side that has gone unresolved for years, seemingly because no one has bothered to try.

If you're considering Sun Life, be aware that basic account access issues here can apparently persist indefinitely without accountability.

Just a horrible company to deal with for insurance. They know that you have no choice, your employer picked them, not you. The AI chat is a joke that just repeatedly loops back to dead ends. Calling gets you the usual outsourced and untrained responders who may mean well but don't have knowledge or authority to do anything. My dental office is always frustrated when having to submit standard claims and my own experiences are always long waits and giving up on claims not being covered for reasons that contradict their website and the booklet we're given by the company.

If "Inshitification" was an insurance company, it would be Sun Life. As there are over 400 reviews and they are all one star, there is not a lot else that has to be said. Everything about this company is designed to avoid payments and thwart support. Forms are designed for a default of termination without information, information is hidden, the "Chat" feature is actually just a poorly constructed menu of unhelpful information, and phone "support" agents appear to receive bonuses for escalating customer frustration. Shame on all of them, from the Board to the web developers for not speaking up!

My life insurance with Sun Life was up for renewal and I was informed my monthly rate would essentially triple from about $250 to $750 due to my age. So I cancelled about 2 weeks before the change would occur .... and Sun Life still took $750 from my account. When I notified them of the mistake, they informed me it would be 2 weeks before they would "start the process" to refund my money. Arguably the worst experience I've had with a company.

They keep changing the setup on their app every few months, which makes it frustrating and confusing to check your balances and submit claims etc….. plus on weekends, when there is no support the app is not properly functioning and you can’t check balances

as far as getting a hold of an actual human being that speaks English??? good luck with that these guys are the biggest joke of all the clowns in the insurance industry

I am on long term disability at the moment with sunlife.
I am also going through a divorce at the moment we're my pety ex wife had me kicked out of the house.
So all in all its being a messy couple off months. Then sunlife comes along.

They closed my claim until I have the forms filled out by the doctor. Said that I don't have the money for that, because they charge you at the doctor. Took 2 months for them to say they will cover it. Now the doctor is holding my papers and sunlife send the doctor more papers to fill in. Meanwhile I borrowed money and sold family heirlooms to make ends meet.

No sense of compassion and letting you get homeless. There is always something that comes up and you are at the bad end of it. Terrible service, do not go with them.

Disabling claims submission after midnight is unreasonable. When do parents have time to deal with their benefits? Do you really think it's during office hours?

Worst customer service. Had to call 9 times for 6 months straight for them to try and fix my account every time it was yes sir we are on it we apologies, it will be our priority to fix and every time there was an excuse or some line that it was my mistake or they never got any info. Terrible investment slow growth big claw back of money.Keep yourself away from these scam artist

Very bad experience. Dr. prescribed a medication for a health condition. Although Sun Life (private insurance provider) has access to all my medical records that does support the need for this medication. They have been pushing back, delaying the very urgent treatment, asking for a form to be completed by the Dr. who is charging $45 for the form, a fee they would not compensate for.

I am ajanthan vettivelu i am the member of metrolinx groupe bennifits plane , i had verry bad experience with sun life staff and their coverage, I like to share my story
i wa involved mentally effect at work place and take off from that day after 2 month i had a heart surgery i am not able to back to work imy short team coverage finish in 6 month
i was apply long team medical coverage SunLife danaite my benefit , staff not ennof knowlage this company and i am not happy Metrolink ( ontario government agent ) why they keep thi9s stupid company for employs benefit

If I could give 0 stars, I would.

Weaponized my own mental health to justify their refusal.

Absolutely 0 interest in actually helping those who need it. Insurance is a scam - sunlife most of all.

WARNING: This was one of the most frustrating customer experiences I have ever encountered.

In my opinion, Sun Life and Nicolle Lai, CFA demonstrated a shocking lack of responsiveness, compassion, and respect for a client raising disability-related concerns. I felt ignored, dismissed, and left without meaningful assistance despite repeatedly seeking support and accommodation.

Large organizations often speak about accessibility, inclusion, and customer care, but my experience did not reflect those values. When clients are facing challenges and requesting accommodation, they deserve to be heard, treated with dignity, and responded to professionally.

Based on my personal experience, I would not recommend Sun Life or Nicolle Lai to anyone who may require accommodation or expects timely and attentive client service. Clients deserve better communication, better accountability, and better support than what I received.

Accessibility is not a slogan—it is an obligation. Respect for clients should not be optional.

Never had more issues with a company even when providing official documentation. They are going on 3 months not paying me for no valid reason. The agents are not willing to help us and we pay for them to be of use. What a joke. Im still between escalations for receiving a pay since MARCH without an financial assistance because they are already being paid to help me and I have gotten nowhere . Awful customer service and professionalism. Timely manners are not something they understand.

Tenez vous le plus loin possible. Je n'ai aucun retour de courriel ou de téléphone depuis plus d'un mois alors qu'on m'avait dit que j'aurais une réponse en 10 jours. On m'a dit que mon dossier était retenu à cause qu'un document était en attente d'être rempli par mon médecin. Or, un appel au secrétariat de mon médecin m'a confirmé qu'il n'avait reçu aucun document. La SunLife ment effrontément dans le seul but de retarder ou empêcher le paiement des prestations. Pire compagnie d'assurance. Si j'avais pu donner 0 étoile, je l'aurais fait.

Complete scam artists. They do not allow claim submissions online after 3pm PT on weekdays. Literally, the submissions button gets removed. That is so ridiculous. All other functions on the login/website work.

Hate this company with a passion. I have had countless many issues.

HR teams: choose a different provider if you want to put your people first.