Sun Life Financial Canada Omdömen 383

I have health and dental coverage through my former employer. I am a pensioner. Lately it seems that SunLife goes out of there way NOT to pay claims that they have already been paying for months. Every claim seems to be initially denied for the stupidest of reasons and it takes several calls to representatives that readily admit that they have no idea why it was denied. For example, deny the claim because a vender address is needed when the address is clearly at the top of the submitted receipt. To be fair, they weren't always this way but it seems that when they became involved with the federal dental plan, their other health and dental plans customer service plummeted.

Extremely poor training for the staff. Called over a week ago to get confirmatiom of what is included in coverage for my son's treatment and was told we were fully covered. I called again today as first claim was declined only to be advised that the claims were all subject for approval with paperwork that I needed to submit. Turn around is 4business days however, my already confirmed appointment is in 3. The recovery supervisor or someone who took over the call, kept stating that I was supposed to submit all the info and wait for the approval but seemed to ignore the fact that I was given the wrong info when I called in a week ago when no one informed me of any of this. Extremely frustrated and so unfortunate our insurance has been switched over to sunlife. What an absolute terrible system and poor staff training.

My company recently changed from IA to Sunlife. It's been nothing but problems since. It's gotten to the point where I now have to send the union after them.
Meanwhile, is was so good I switched my home and car insurance to them. Way to go, Sun Life.

I have been on the phone for 6 hours trying to get in touch with the admin office. They will just transfer the call then my call will either be dropped after waiting for a long time. Now. I asked for a supervisor to help me out. And I have been on the phone waiting! Can anybody help me!

What a terrible, horrible company.. I was harassed at work by the PLAT MANAGER of atlantic packaging (the worst place to work in canada) and it got to the point where I was having panic attacks at work. I consulted with my doctor and they told me to distance myself from the company. Suggesting I take medical leave. These losers at sunlife, thinking their actual doctors or lawyers or whatever makes their pathetic lives better.. do not bother to ask around the workplace to see if it is a toxic environment, absolutely ZERO due diligence. You guys suck! Get a real job and a life you can be proud of.. embarrassing to human society.

Web site worse than useless ,- a time waster.
Customer as equally bad, no response.

I wanna give 10 star for AL who assisted me all the way on withdrawing my TFSA.

Incapable de trouver mon contrat dans leur système. Mes informations personnelles est rempli d’erreurs. Transférer 5 fois de département. La seule chose que j’avais besoin c’est une copie de T 4 pour 2025. Incroyable toujours pas réglé mon problème.

Angel from Sun Life provided excellent customer service. She was very helpful and patient while guiding me through the registration process for my Sun Life insurance app. She explained everything clearly and made the whole process easy and stress-free. I really appreciate her support and professionalism. Thank you, Angel!

Suty D.

I've been on a burnout for a couple of months. I've seen many professionals, I see my dictor every month. He is changing my médication this month. And sunlife does not want to pay because they say its due to my job! For sure its due to my job its a burn out!!!! The girl says that I could go work somewhere else and be ok! So I guess she knows better then a doctor!!!!

Some bright spark decided that the contact # in my secure client account portal should be a never ending sales pitch for products I don't want ... no contact to somewhere I could discuss my account.

in my 16 years with Sun, I have had 18 sales reps. This says something about this company. No continuity. So online must work, but it DOES NOT.

What are you thinking, Sun Life? It's a secure portal, put a real phone number. But I think this sums up Sun's approach to customers, they are not a service model they are a sales model. You are simply a wallet to them.

I was calling to discuss a product that benefits ended when I turned a certain age, but they continue to put payments through. Should I even have to call? why wouldn't they send some acknowledgement? Terrible company.

I have dealt with Sun Life for years, but only because I inherited them through my employer. I've had horrible experience with an agent who does nothing and now I've been trying to get my pension package for months and they still haven't gotten it to me (even after promising 3-5 days, weeks have gone by!).

Extremely long wait times and unhelpful, unknowledgeable staff. Tickets go unanswered, and I’ve spent hours on the phone starting over repeatedly. By far the worst insurance company I’ve dealt with!

If I could rate zero stars I would. The worst health insurance company to deal with. They talked up my employer about how they were so much better than the previous company well they are in fact worse. My doctor told me that I need two life saving medications and neither one is covered. So I have to pay out of pocket hundreds of dollars each month. Sun life is a total waste. Avoid them altogether as they won’t cover your medical expenses. I’m currently looking for alternative coverage.

Sunlife helps some of the people out some of the time and not all people are treated the same. They operate on corrupt employers agendas

My mother passed away January 28th 2026. She had made beneficiary changes on both policies she owned. One was made in August 2025 and the other was made in December 2025. I told them to call her if they had any questions. One policy is for $50k and was issued in 2000. The other $20k issued 2018. I called the claim in on 29Jan26. Not once has the claims department called any of us to advise what they needed. We had to follow up and each time needed to provide additional info...death certificate, (even though it was considered express pay and they had the funeral home info), then questioning the beneficiary change...Who was in the room with her when it was changed, what was discussed, then needed dates of birth of beneficiaries. Void cheques have been provided. We keep getting told its approved but STILL NO FUNDS! I HIGHLY recommend NOT purchasing life insurance from Sunlife! They are non responsive and this is beyond frustrating!

They would deny your claim no matter how much medical evidence you had. It was a heartless process and a complete waste of time. It’s a greedy company that only cares about profits.

We have been dealing with Sun Life for several years with our extended benefits. They are extremely slow to respond. They have been submitting our monthly fee through our credit card provider for many years without any issues.

August 1st and 2nd, 2025 the payment was SUPPOSEDLY submitted to my credit card provider and was declined (untrue according to credit card provider). There was never any communication from Sun Life.

Again on September 1st and 2nd, 2025 the payment was SUPPOSEDLY submitted to my credit card provider and was declined (untrue according to credit card provider). There was never any communication from Sun Life.

On September 31st Sun Life cancelled our policy. There was never any communication from Sun Life.

After finding this out Sun Life requested in excess of $1500.00 to re-instate our policy.

I contested this on the basis of administrative error on Sun Life’s part.

Sun Life reviewed their administrative process and came back and said everything was done properly on their part.

I have evidence from my credit card provider that NO payments were ever submitted for payment in August or September 2025.

Never available by chat - doesn't matter the day of week or the time of day. Never available on the phone - doesn't matter the day of week or time of day.

Coverage options are generic and I can't get straight answers, until I pick up my rx of course, that's when I find out theres no coverage.

I don't know if it's a financial institution issuing the permits, but I gave them my information, my phone number, and every chance they get, they call me trying to sell me life insurance. It's annoying because they keep insisting, as if calling three times a day would somehow make me agree. Does anyone know where to report these kinds of companies or call centers? They're a nightmare. All the numbers blocked on my mobile are from SUN Life Insurance.