Sunglasseshut Omdömen 

I am beyond frustrated with Sunglass Hut’s terrible customer service and refund process. It has now been nine working days, and I am still without nearly £200 of my own money—all because of an issue caused by their faulty card readers, not me.

Their returns and refund policy states that refunds should be processed within five working days, yet here I am, well past that timeframe, still chasing my own money. The lack of urgency and accountability is completely unacceptable. I followed all the correct steps, yet I am the one left out of pocket, while they hold on to MY money.

After seeing so many other negative experiences from other customers, it’s clear this isn’t just a one-off—it’s a reflection of how poorly they operate. If this isn’t resolved immediately, I will be seeking advice, as they are in clear breach of their own policies. I will also be pursuing compensation for the inconvenience and stress they have caused.

I strongly advise others to think twice before shopping here. If something goes wrong, don’t expect them to take responsibility or return your money anytime soon!

I had a really disappointing experience with this sunglass Hut. I bought a gift card for my girlfriend, but unfortunately, it turned out she wanted a different brand. I tried to return the gift card so she could buy sunglasses elsewhere, but they outright refused to issue a refund.
To make matters worse, I sent multiple emails, and none of them were ever answered. When I finally called, the person I spoke with was unhelpful and didn’t seem to care about resolving the issue.

Sorry, but you just lost a loyal customer. If you value decent customer service and flexibility, I suggest taking your business elsewhere.

Awful service.
Completely unprofessional company

I bought sunglasses at Frankfurt airport, nothing wrong with the glasses but because I live outside the EU I do not owe VAT, consultation with the saleswoman was no problem, just send an email to the office with the invoice stamped by customs and the VAT would be refunded, nothing, anything less true, I sent an email to all known email addresses the only response was nothing. I emailed the stamped invoice back so they do not have to pay VAT, it is sad that Sunglass Hut puts this in their own pocket, there are probably many more victims, if you are abroad it is difficult to make a story and it does not involve a lot of money, but it is theft!!

Order #40601083
I bought the glasses at a good discount, and it was confirmed that I could pick them up from the store. However, on the day I was heading to the shop, I received an email stating that my order had been canceled without any specific reason. As a result, not only did I miss out on getting the glasses, but I also lost the opportunity to purchase other good options that were available in other stores at the time.

Bought Oakley sunglasses that came with a 2 year warranty. Called the store in Huntsville because the glass started developing pot marks on the lenses. I called them and they said they don’t honor the 2 year warranty that is stated on the Oakley website and only warranty them for 13 months. You are better off buying directly from the manufacturer not sunglasses hut. They stink!!!

I am surprised to see so many bad reviews.
I bought so many pairs from them and all of them been delivered on time and if you return in store the refund will be much faster. So far so good.

Please avoid them and buy sunglasses from the many other retailers out there. Wish I had read their reviews. I placed an expensive order for my bridal party's miu miu sunglasses. They failed to delivery the entire parcel safely. The carrier left this package (worth nearly £2000) on the street while we were not at home even though I purposely did not authorise this knowing the value. Customer service refuses to take responsibility saying carrier had delivered it and offer no solution. I will be taking them to court as they have not only breached Consumer Rights Act 2015 but refuse to acknowledge that my legal contract is with them and not the carrier and my parcel is clearly shown as not being delivered to me. It's a shame that I'm having to do this but I will for this sort of value especially after consulting a lawyer who has looked at the case and confirmed they breach UK law. All I would say is please avoid them for your own mental and financial well being. They're not worth the stress

Ordered sunglasses on 20th May, they arrived faulty. Returned them asap and asked for replacement, no emails about updates, they only send silly emails after you contacted customer service, no replacement, no refund still on 1st July.

I purchased Oakley sunglasses from the Covent Garden store. As they were the last/display pair I requested a discount. They declined. I then contacted their customer service department and got the following response:

"As per our policy, display items are not entitled to any further discounts.

When a customer purchase a display pair in our store we always make sure to clean it properly and double-check with them that the frame is in perfect conditions as well."

My response was that despite all the checks, the fact is the item is NOT the same as a brand you out of the box product and I know this may not be the policy but it's not good customer service either not to give any discount on the item.

They sent me the wrong sunglasses and asked me to take clear pictures which I have done twice. I cannot see the code they are asking for so will not send me postage details to send back. This is clearly an error on their part as the address of the recipient for the glasses is underneath on the box. I am going to complain to my credit card company as this is ridiculous, not sure why they cannot just send me the postage and sort it when back at the warehouse. I won't be buying again.

Don't buy in this online store, my product never arrived and they didn't give me any solution to help me also their customer service is terrible

Avoid this company at all costs, since placing an order on the 6th October, I have had to send no less than 82 emails to either them or their couriers chasing the status of my missing order. It was originally supposed to be shipped on the 10th of October and I get a delivery confirmation from their courier Evri on 22nd October. The item was not here. Furthermore, the concierge on site said that the Courier hadn't even been on site on that day. I reported the item missing and heard nothing back I had to chase another three or four times before I got a reply. I spoke to them on the phone, and they virtually accused me of stealing the order because they said there's no way the Courier system could be wrong and ask me to sign loads of written statements and provide copies of my ID which I refused. After several days backwards and forwards the currier eventually admitted that the item had been lost in their system, I forwarded the same back to this retailer only to be accused once again of having misappropriated the item and asked to provide my identification documents, which I again refused. They are refusing to send a replacement item or issue a refund even though Evri have admitted liability in writing and instructed Sunglass Hut to issue a lost item claim against Evri. This is beyond a joke, I will never ever be using SGH again.

Avoid ! Avoid! Avoid!

Paid for ray bans, never received the sunglasses or as much as an email confirmation. Customer service is fairly non existent.

I actually thought I was ordering from ray ban directly, their website is a carbon copy of the original ray ban websites. Spend your money elsewhere

Avoid at all cost!
I sent back 3 pairs of glasses that they admit they received 1 month ago. Yet I still have not been refunded for them despite 4 phone calls!!
On top of this I cancelled an order as they changed the delivery date after I ordered. They didn’t respond for 36 hours after I tried to cancel it, weirdly straight after they said they were despatched!
Lo and behold I was on holiday and they know they weren't delivered from Evris photos of a box left on the drive in full view whilst we were in another country. but still no refund for that order either . I have a credit card with £1500 paid to sunglasses hut but only 1 pair of glasses from the original order for £128.
I WOULD NEVER EVER USE THEM AGAIN. Oh and I recommend finding what you like on their site and looking online as you will undoubtedly find them much cheaper elsewhere.
DISGUSTED with their total incompetence and blatant attempts to rip people off and hood onto their money!!

Got a lovely pair of Ray Bans half price. Ordered on a bank holiday and they arrived 2 days later. Overly impressed. Will definitely order again. 5*

They’re the worst. Don’t even answer at messages and I have ordered with more than 4 weeks ago and I haven’t received any answer from them. Take care they’ll scam you!

On the day of purchase, the Gucci glasses were not in stock. Only the display ones, therefore new ones, were to be posted to me.
The incorrect glasses arrived via post (junior Raybans worth £60 were sent instead of glasses of £340 price point before the discount of 10%)
This all happened before I was due to go on holiday with my new sunglasses
I'm disappointed that I received the wrong glasses for that Price Point. And in addition to that, I then had to take time out of my work day to return the Raybans I received by mistake, costing me time and money.

In addition to taking time out of my day, I was disappointed that no additional compensation was offered for the warehouse's mistake. Unfortunately, I had to take my business elsewhere due to all this.

Still, the fact that your company has a policy where no additional discounts can be given in compensation or extra discount on the display glasses is quite disappointing considering this should have been offered when they were at fault.

It has left me with no choice but to write a review about my experience and the policy on Trustpilot.

My disappointment with no compensation (i.e. additional discount) for the mistake made by Sunglasses Hut and taking time out of my day to resolve it is just not acceptable.

A chaotic online service. Their delivery driver failed to find our house but did not contact. They need to start selling via Amazon as they do not seem able to offer a reasonable delivery and ordering process,

Sent me broken sunglasses, requested I sent them back which I did. Have had no communications, no interaction and no idea when I will get my replacements. Do not bother using their online store, it is terrible.