The ordering and shipping went fine. I noticed on one of my new seals a manufacturing defect: there is a solid polymer stiffener which is completely enclosed with the soft seal, inside of the seal,... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently needed drain hoses for my SubZero refrigerator and freezer. I was surprised to find the exact part given my unit is 40 years old (still running). Service was quick.
I wasn't sure about the fitment of the door latch for my older wolf oven as the photo and part number didn't match my replacement part diagram. Their parts department was able to assure me that the pa... Se mer
Företaget har svarat
The parts I needed to order for my Sub Zero refrigerator/freezer were in stock and shipped a promised.
Företagsinformation
Skrivet av företaget
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Kontaktuppgifter
4297 N Cotton Ln, 85340, Litchfield Park, USA
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Utmärkt
147 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från SubZeroParts.com
Thank you, Mike! We’re glad our team was able to assist you promptly and get you the correct part. We appreciate your trust!
Svar från SubZeroParts.com
Thanks a lot, Andi! We’re pleased the part arrived quickly and worked out well for you. We’re always here when you need us again!
Svar från SubZeroParts.com
Thanks, Don! We’re glad you found the exact part for your model. Let us know if you need help with anything else — we’re always here to help.
Locating the part online was simple and…
Locating the part online was simple and fast. Will definitely recommend to colleagues.
14 juni 2025
Svar från SubZeroParts.com
Thank you, Dave! We appreciate your recommendation and are happy the process was simple and quick for you.
Ordering was easy
Ordering was easy. It was in stock and got shipped immediately. It arrived on time.
And my refrigerator now works! I am grateful
9 juni 2025
Svar från SubZeroParts.com
Thank you, Dave! We appreciate your recommendation and are happy the process was simple and quick for you.
Svar från SubZeroParts.com
Thank you so much!
We’re happy we could help and that you had a great experience with us. We’re always here if you need more support or hard-to-find parts in the future!
Svar från SubZeroParts.com
Thank you for your kind words!
We’re glad to hear the part arrived quickly and works perfectly. Your satisfaction is our top priority — let us know if you ever need help with future parts!
I got what I want at a cheaper price…
I got what I want at a cheaper price and in a timely manner
2 juni 2025
Svar från SubZeroParts.com
Thank you for your feedback! We’re glad you found exactly what you needed — and at a great price. We appreciate your support and look forward to helping you again.
The first order was a little tough…
The first order was a little tough however you straighten me out nd the fit was perfect part . Now I have to order the freezer side. If one goes they should both be replaced . Thank you
22 maj 2025
Svar från SubZeroParts.com
Thank you for sticking with us! We’re happy we got you the perfect fit in the end. Let us know when you’re ready to order the freezer side — we’re here to help make it just as smooth.
Wrong size and terrible return policy
After providing the model and serial number, the part provided by SubZero parts still did not fit my refrigerator. I paid over $300.00 for shipping and the gasket. Now I have to pay $28.00 to return a part that doesn't fit after buying the one this company recommended. I'm also subject to a restocking fee?! This is totally unreasonable. Go to Amazon, they have more affordable parts that actually fit your product and you can return it if there's an issue.
26 maj 2025
Omdöme utan inbjudan
Svar från SubZeroParts.com
Dear Kimberly,
We’re sorry to hear about your experience and appreciate your feedback.
We’d like to take this opportunity to clarify the situation for you and other customers reading this review.
Our records show that your order was placed independently through our website without contacting our support team prior to purchase. No email or message was received from you with the model or serial number before the order was completed. In fact, during checkout, you confirmed — via a required checkbox — that you had verified the compatibility of the part with your specific unit using the model and serial number.
As part of our Return Policy, return shipping costs and a restocking fee may apply if a part is ordered incorrectly. However, when our team makes an error in recommendation, we always take full responsibility — covering shipping and waiving fees. In your case, the part purchased was not recommended by our staff.
That said, we still approved your return and provided a prepaid return label to assist with the process, which we normally don’t offer for customer-selected orders. We did this in good faith to ensure a positive resolution and to show that we value our customers.
We’re committed to helping customers get the right part — and always recommend reaching out to us before placing an order for free compatibility confirmation.
If you have any further questions or would like help choosing the correct gasket now that you’ve provided the model info, we’d be more than happy to assist.
Finally, we kindly note that purchasing original Sub-Zero parts is not the same as shopping on Amazon. These are premium, precision-engineered components for luxury appliances — and our focus is on accuracy, quality, and long-term performance, not volume or speed. We’re a specialized supplier, not a mass-market retailer, and we work closely with our customers to make sure they get exactly what they need.
Thank you again, and we remain available to assist if you decide to move forward with the correct gasket.
Sincerely,
The Sub-Zero Parts Team
Svar från SubZeroParts.com
Thank you for the great feedback! We’re glad the ordering process was smooth and that your parts arrived quickly. We appreciate your support and look forward to helping you again!
Svar från SubZeroParts.com
Thank you for your review! We’re glad to hear the parts fit well and met your expectations for quality. Let us know if we can assist you with anything else — we’re always here to help!
I was able to find the correct model #…
I was able to find the correct model # on the website and emailed to make sure I was getting the correct part and it was easy and quick.
19 maj 2025
Svar från SubZeroParts.com
Thank you for your great feedback! We’re happy to hear that our site made it easy to find the correct part and that our team could quickly confirm it for you. If you ever need help again, we’re just an email away!
Great company
Great company. They Verified it was the correct part and it was.
(another online parts company told me to purchase the wrong part number and they wouldnt take any returns)
27 maj 2025
Svar från SubZeroParts.com
We really appreciate your kind words and are glad we could help you get the correct part the first time. Our goal is always to save our customers time, money, and frustration. Thanks again for choosing Subzeroparts — we’re here whenever you need us!
Ordering replacement water and inside…
Ordering replacement water and inside air filter was a bit confusing this go around. The first time I ordered just over a year ago was smooth and easily understandable. This time the water filter gave me enough doubt that I needed to send and Email to Subzero to ask which code number was the correct one for my unit. The response was quick and accurate. I now have the replacement parts code numbers written in my instruction manual.
11 mars 2025
Svar från SubZeroParts.com
Thank you for your thoughtful review! We’re glad our team could quickly help clarify the correct part codes. It’s great to hear that you now have everything noted for future use. If you ever need assistance again, don’t hesitate to reach out — we’re always happy to help!
Svar från SubZeroParts.com
We really appreciate your feedback! It’s great to know the part was a perfect fit. Let us know if we can help with anything else in the future!
Svar från SubZeroParts.com
Thank you for your feedback! We’re glad the part fit perfectly and everything went smoothly. Let us know if you need anything else.
Good service
My part was delivered promptly and I got my older refrigerator ice maker going!
20 mars 2025
Svar från SubZeroParts.com
Awesome to hear your ice maker is back in action! Thanks for trusting us with your parts order. We’re here if you need anything else.
Ordered parts for my sub zero side by…
Ordered parts for my sub zero side by side, and they were delivered quickly.
19 mars 2025
Svar från SubZeroParts.com
Thank you for the kind words! We’re happy the parts arrived quickly and everything went well with your Sub-Zero. Let us know if we can help again!
We ordered a new compressor
We ordered a new compressor, and realized we needed an updated part. We returned the compressor in the box it arrived in (unopened), and contacted the company. Vincent asked for pictures, and then initiated the return. Return and refund was seamless, and appreciate their understanding and support. We are very satisfied with Subzeroparts.
28 april 2025
Omdöme utan inbjudan
Svar från SubZeroParts.com
Thank you so much for your thoughtful review! We’re happy to hear that Vincent was able to assist you quickly and that the return process was smooth. Your satisfaction means a lot to us, and we’re always here to help if you need anything in the future. Thanks again for choosing Subzeroparts!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.