I haven't received it yet. Neither did i receive any shipping/tracking information of my order. I received it today (11th Oct). It was delivered to my mail box instead of to my doorstep. So, I didn... Se mer
Företaget har svarat
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Det här tycker kunderna
Still waiting for item, still waiting for a reply from seller, still waiting for confirmation of delivery, deadline for holiday coming up fast so probably won’t have the wallet by then, terrible commu... Se mer
Fantastic new idea for keeping my car keys dry whilst swimming. Seems incredibly robust and should last much much longer than other swimming 'pouches' I've tried. Ronan the owner is very attentive as... Se mer
It took one month for the wallet to arrive, and it ended up being really thick, hard to fit in the waterproof pockets and giving a bulky looks to jeans pockets...
Företagsinformation
Skrivet av företaget
Completely Waterproof Wallets.
Kontaktuppgifter
Fieldsafar, East End, SN148NU, Marshfield, Storbritannien
- +447794637453
- ronan@submergewallets.com
- submergewallets.com
I never received my item
I never received my item. Reached out to them. Do not buy from them .
23 augusti 2023
Omdöme utan inbjudan
Arrived timely as promised
Arrived in time frame I was told it would, to the USA. Lots of reminders were given by company on how to use and make waterproof.
19 maj 2023
Great for the beach!
18 juni 2023
Omdöme utan inbjudan
Svar från Submerge
Thank you very much for your kind words!
Svar från Submerge
Hi John,
Thanks for your review.
We have shipped your order from the UK.
As you are in Australia, shipping delays are frequently, but rest assured that your items are on their way to you.
I'm sure that once they arrive you will love them!
Best wishes,
Ronan
Still waiting for item
Still waiting for item, still waiting for a reply from seller, still waiting for confirmation of delivery, deadline for holiday coming up fast so probably won’t have the wallet by then, terrible communication, how hard should it be to reply to a message, beginning to think I’ve been scammed!………….update of review….. I have now had contact with merchant and order has been sorted, genuine product and business, I will give a fair review of product when it arrives and I test it out.
17 maj 2023
Slow and thick
It took one month for the wallet to arrive, and it ended up being really thick, hard to fit in the waterproof pockets and giving a bulky looks to jeans pockets...
22 april 2023
Haven’t received my items
Haven’t received my items. No tracking is available. I ordered and paid for these items last March 11
17 mars 2023
Great product but the 100 or so emails…
Great product but the 100 or so emails I have received are ridiculous
29 november 2022
Svar från Submerge
Hi Zachary,
I'm sorry that you feel this way. We will change our email sequence today as thanks to this feedback.
Our intention is purely to keep our customers informed about our products, not to spam them in anyway.
The 1* review for this is extremely harmful for our brand. Could I ask you to reconsider seeing as you like using the product? We are just a small business.
Best wishes,
Ronan
Arrived a bit late - My 2nd Submerge Wallet.
I haven't received it yet. Neither did i receive any shipping/tracking information of my order.
I received it today (11th Oct). It was delivered to my mail box instead of to my doorstep. So, I didn't notice. This is actually my second Submerge Wallet. The 1st one was bought almost a year ago and is now a bit 'battered' (though still works fine) as I've been using it very often. So, I thought I'd better buy a new one.
9 oktober 2022
Svar från Submerge
Hi Gogo,
Your order appears to be delivered as per the tracking information that we shared with you to the email address gogoy008@hotmail.com.
Tracking ID:
Royal Mail - LG169687697GB
https://www3.royalmail.com/track-your-item#/tracking-results/LG169687697GB
The tracking portal states that your order was delivered on 10-10-2022.
If you have received your items, please remove this review or change it to a positive one as it is very damaging to our business otherwise.
Thank you so much in advance and thank you for your order.
Best wishes,
Ronan
Product quality
High quality products delivered as specified and, considering international supply chains, on time. Great quality, great instructions. High value for money 👍👍👍👍👍
3 augusti 2022
Svar från Submerge
Thank you so much for your kind words Gourdon! We are very grateful and are glad that you like the products.
Best wishes,
Ronan
Founder @ submerge
I am impressed by the quality and…
I am impressed by the quality and reliability of the submerge wallets in keeping my valuables dry during a swim. I have currently only tested the wallet in the pool as I plan to use it on a trip to the Caribbean seas at the end of the year but the product does what it says so far.
Likewise, the Submerge team have also shown their commitment to customers as I am impressed by the quick response I get from Ronan and the team throughout the ordering process.
13 juli 2022
Omdöme utan inbjudan
Don't waste your money. Everything gets wet.
Paid $163 for our wallets and everything got wet with simple swimming; no diving. In Hawaii bought a $20 waterproof wallet at the ABC store and it worked perfectly.
15 juni 2022
Omdöme utan inbjudan
Svar från Submerge
Hi Greg,
I'm sorry to hear that your experience so far has not been a positive one.
We are absolutely certain that our wallets are completely waterproof. They have been designed purely for this purpose.
As explained within the instruction card with the wallets, the zipper needs to be pulled extra tight for the first few uses to ensure that it is airtight.
Commonly we find that customers do not read this card and therefore leave the zipper slightly open.
If you put the wallet into a bucket of water and squeeze it, you will see air bubbles appearing where the wallet is leaking from - I suspect this will be from the zipper area.
Please email me at ronan@submergewallets.com and let me know how you get on. If your products are faulty, we will be sure to send you a new order. The likelihood is that the zipper just needs an extra seal from your side.
Best wishes,
Ronan
Fantastic new idea for keeping my car…
Fantastic new idea for keeping my car keys dry whilst swimming. Seems incredibly robust and should last much much longer than other swimming 'pouches' I've tried.
Ronan the owner is very attentive as well, which was appreciated.
8 juni 2022
I loved the discount
I know that this is a good up and coming company, I was really impressed with the way that my issue.
I have already placed another order.
3 juni 2022
Svar från Submerge
Hi Ian,
Thank you very much for your kind words.
We are extremely grateful for customers like you.
Best wishes,
Ronan
Hasn't arrived yet
Hasn't arrived yet. I had a message from Evri a week ago saying they had a parcel for me (which I guess might be this, but it doesn't say - the sender is listed as diamond logistics, so I guess there's some subcontracting going on), but the parcel hasn't made any progress - it's still at the hub
25 maj 2022
Svar från Submerge
HI Anna,
We shipped your items to you the day after you placed your order.
A review like this can be incredibly harmful for a small business like ours.
Diamond Logistics are our fulfillment center for the products. We make all of our products in bulk and then sent them to Diamond to distribute on a next day service to our customers.
Have your items still not yet arrived?
If so, I will chase the courier to discover what has happened here to ensure that your items arrive as soon as they possibly can.
Sometimes courier delays are completely out of our hands. We always do our best to ensure that products arrive quickly, this is why we shipped your goods the day after your placed your order.
Best wishes,
Ronan
Founder @ Submerge
Svar från Submerge
Hi Julian,
I'm sorry to hear that your experience so far has not been a positive one.
Are you absolutely certain that the zipper was closed as tightly as viably possible - quite often, we find that users leave the final part of the zip undone.
The best way to test this is to put your wallet in a bowl of water and then squeeze it. If air bubbles appear, then the wallet has a leak somewhere. Could you please send us a video?
We are yet to find that our products are not waterproof - we have however had many similar enquiries to yours that simply needed to be pull the zipper extra tight for the first couple of uses of the wallet. The airtight zipper gets easier to use over time.
Best wishes,
Ronan
Founder @ Submerge
Wow is amazing product
Wow is amazing product. I really like how is fit on my hands. And qwality as well is really good.
👍👍👍👍👍👍👍👍👍
22 april 2022
Svar från Submerge
Thank you very much for your kind words! It makes a huge difference.
Best wishes,
Ronan
Founder @ Submerge
To small.
To small. Everything its fine but can't fit nothing in it. My slim wallet dont fit, only the one that came with it, the submerge wallet, but doesn't fit with my car key.
25 mars 2022
Svar från Submerge
Hi Andre,
Thanks for your review. Our wallets can fit credit cards, coins, notes and car keys.
May I ask what you are trying to fit inside?
Best wishes,
Ronan
Founder @ Submerge
After spending 20mins one afternoon…
After spending 20mins one afternoon looking for my keys I had 'hidden' in the bushes along the shore, I knew I needed a waterproof wallet.
Purchased, came quickly, then I forgot to use it until yesterday.
I slid it onto my weight belt while snorkelling and collecting rubbish. Yes I did touch it a few times to make sure it was still there. The Velcro is really secure, wallet is small, flat so was never in the way. My keys were kept safe and dry and I didn't have to look for them! Love it!!
19 mars 2022
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