Stunahome Omdömen 

I ordered some boots which took over 3 weeks to come. when I saw them I found a rip inside the boot. I contacted them and sent pics of the damage etc and I wanted them to send me a return label so I could send them back which they did not want to do. instead they said I could keep the boots and they would give me a refund of £16 . after some back and forth I finally got a promise of a refund for £25 and I could keep the boots which I repaired with some faithful old bostick. the refund was quickly sent to my account which was good. however I will never buy from this company again. too much hassle, took too long to arrive, and quality of the boots were not as expected even without the damage. China - leave it alone. buy British I say

⭐ 1 star

Misleading product description and unacceptable refund practices.

I ordered slippers advertised as UK size 9, but received a pair labelled “LARGE – US 10–11 / EU 44–45”, which were significantly bigger and unusable. The size chart was only sent to me after I complained, not clearly provided at the point of purchase.

Delivery was also late, and when I tried to cancel before delivery, the seller refused.

Instead of offering a proper refund, the company repeatedly pushed partial refunds and restrictive conditions. I had to escalate the issue through PayPal, who reviewed the evidence and issued a full refund in my favour.

Even after PayPal resolved the case, the company continued emailing me asking me to deliberately damage the product and send photos as a condition of a refund, which I found completely inappropriate.

Based on my experience, I would not recommend this company.

Avoid this company like the plague. I fear it's a big scam. Wish I had never ordered from them. I ordered two pairs of slippers for Christmas on 14th December. The postage cost was quite high & it wasn't clear on the site how long items would take to arrive. I haven't received them yet - & I now see they're coming from China. I have no tracking number order from the company so it's impossible to make a query on the company site. Wonder if I'll ever see the items. DON'T ORDER FROM THIS COMPANY

Absolutely disgusted as I saw that stunathome have put fake reviews with my name attached. This is totally illegal and I will be taking further action unless they remove all the reviews with my name. Do not buy anything from this company as their shoes are poorly made and their customer service team are very unprofessional, advising customers to damage shoes and trying to get a refund is practically impossible.

Worst shopping experience EVER !!!! DO NOT SHOP HERE , THEY DO NOT STAND BY WHAT THEY SAY , THEY DO NOT TAKE RETURNS NOR DO THEY SEND A REPLACEMENT IF YOUR PARCEL GOES ASTRAY IT IS NOT UPTO THEM APPARENTLY EVEN WHEN YOU HAVE PROOF THE CARRIERS HAVE LOST YOUR PARCEL !!!! Completely utterly useless customer service SAVE YOUR MONEY DO NOT REPEAT DO NOT BUY

SCAM COMPANY
Having purchased some waterproof shoes, I decided to return them. I read and followed the policy requirements.
The company replied saying they would only offer a refund if I damaged the shoes, sent photos and only on this basis would I get a refund.
Despite numerous emails, they remained steadfast in their request and despite temptation to oblige, I have decided not to do so.
See below their email to me.
Dear customer,

Sorry to keep you waiting.

Considering your insistence on a full refund, we agree to your request. To ensure that you can receive a full refund smoothly, we need you to complete the following steps:

(1) You need to completely damage the product so that it cannot be reused;

(2) You take photos of completely damaged products;

(3) You need to send photos in the email.

We can arrange a full refund for you once we have checked the photos and they are completely damaged. (This solution proposal will not cause you any losses, but also save you the time and cost of returning the goods)

If you have any questions, please feel free to contact us again.

Best regards,
Camil
Customer Service Center

Absolutely Awful – Avoid

I wish I could give 0 stars.

I ordered orthopedic ankle boots on 20th November and they still haven’t arrived. After weeks of waiting, my order was suddenly marked as “delivered” when it clearly was not.

Customer service has been completely unhelpful. Instead of investigating the issue properly, they expect me to chase post offices—without even telling me which courier they used. I’ve checked with neighbours and no one has received or signed for anything.

This company takes no responsibility once they have your money. I needed these boots by a specific date and due to their incompetence, I’m now left with nothing but excuses.

Save yourself the stress and order elsewhere. This has been a complete joke from start to finish.

I’m still waiting for a full refund.

AVOID, Overpriced Cheap Tack made in china. Quality was very poor for the price and returns is just too much hassle.

Avoid!!!! Bought boots for £40 both zips broke after 4 wears.. complained and got an email saying they wont accept a return or refund.. end of! Cheap Chinese crap!

ordered last week, need them for end of this week at £6.99 postage would expect to receive quite quickly. looks like they are in london but invoice sugfests coming from china no order confirmation received but took payment immediately , got a paypal receipt. but to track order you need an order number and this isn't on invoice , no way of contacting them, tried to reach out via facebook page which hasn't been updated since 2024, messages turned off will be reaching out to paypal as looked like I've been scammed !

Thank you for your response, trust pilot readers will be interested to know, I have followed your return policy to the letter, including photos etc, you have offered me 20% refund! I refused and asked for 100%, you came back with no 40% and keep the shoes that are too small. NO... I WOULD LIKE 100% AND I WILL RETURN THE SHOES OR GIVE THEM TO CHARITY. PLEASE HONOUR YOU RETURN POLICY. I received the correct items, wrong size, they are a very poor company indeed, awaiting a refund. Off to discuss with my credit card company. 🤬

Avoid this company at all costs. It is not reputable. Products are poor, ill fitting and extremely if not impossible to return and refund. It is a company from China whose email address via PayPal is playwinwin2020.

- 100
After l’ve managed contact some one from what is called customer service.
That informed me kindly that for order that l have never seen with my iced they can compensate 20% of what l
Have paid.
No matter how tempted you are I strongly advise you to avoid , avoid and once again avoid them.

Tried to return the boots but they offered me 20% and the boots then when I said they offered 40%. Eventually they agreed to refund in full but then refused to pay shipping as they claimed they paid it. I gave up.DO NOT use this firm.

WHAT A SCAM! Wished I'd never seen their advert for shoes! I ordered the size I required only to find that they were nowhere need the correct size! I got in contact with company who said they would give me a 20% refund and I could keep the shoes! They don't give full refunds on there products! It's disgusting!

Shoes were so small my feet would not fit. I contacted Stunahome for a full refund and complied with their requirements - unused, photo's of shoes, within 30 days etc and was offered a 20% refund and I can keep the shoes. Why would I want to keep shoes that don't fit????

Stunahome are a scam company. Do not buy from them?! They dont deliver and then they say it is the purchasers responsibility to resolve the issue.

Product supplied was not the same as the picture on the website, quality was very poor definitely not orthopedic, delivery was slow as comes from China which they do not reference on their website. After about 5 emails they are still refusing to give me a full refund just increasing levels of discount to keep the product. Please do not use this website it is a Scam.

Please don’t give this company your money,very poor quality goods,took weeks to arrive,total rip off.

I bought a trainer from them which was a bit tight. I requested for a return address as they have mentioned in their policy that if customer is not satisfy with a purchase it can be returned, but I found that it was a lie. On asking for a return address for an exchange, they started telling stories, forcing me to keep the item that doesn't fit me and even suggesting to me that I should give the trainers out to someone, which I found very disturbing. They refused to send me their return address, forced me to keep the item that is of no use to me. As I learnt they are wasting my time and putting pressure on me to keep the item, I had to agree to refund back some of the money paid and keep the trainers that don't fit me. I found them to be lying and dubious in their policy. I will recommend anyone to patronise them.