Paul the maintenance man was amazing today! His response times are so quick and he was so helpful when waiting for the electrician !!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
私はMuskan Kohliさんに担当して頂きました。 終始丁寧なご対応で、わからないことを質問するとすぐにレスポンスを頂けました。 また私の希望する条件のaccommodationをいくつも提案していただき、納得の行く滞在先を見つけることができました。 翻訳機を使いながら拙い英語でやりとりしましたが、最高のサービスを受けることができました！ I was assigned to... Se mer
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9:33 student.com Cuéntanos más sobre tu experiencia... Lee nuestras Directrices de Uso para autores de opinión se puso en contacto rápidamente con migo para ofrecerme varias opciones según nuestr... Se mer
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I’ve had an amazing experience living at Waterways Loughborough! Tomorrow marks my last day, and I want to extend a huge thanks to Dinesh Karthick and the team at Unite Students for all their suppo... Se mer
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Företagsinformation
Om Student.com
Skrivet av företaget
Student.com - Find your perfect home
Skrivet av företaget
- We are here to help you find your perfect home away from home at university.
- With over 1.25 million student beds listed in 500+cities and over 135 countries, we are here to find your student accommodation no matter where you want to study.
No Hidden Fees, No Charges
Here to help you every step of the way
No hidden fees, no charges, Student.com provides a totally free service to help you every step of the way when booking your student accommodation.
Kontaktuppgifter
124 City Road, EC1V 2NX, London, Storbritannien
- 0800 652 4582
- contact@student.com
- student.com
4,7
Utmärkt
3 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointing Experience: Higher Costs and Unfulfilled Promises
I decided to go with Student.com because they offered a £100 grocery shopping voucher, even though they charged an extra fee for the transaction, which none of the other companies I talked to did (they only charged for the actual price of your accommodation). However, after I paid the deposit and confirmed the booking, my assistant of Student.com contacted me saying the price had gone up and I needed to pay more. I asked if I could cancel and get a full refund, but he said only the deposit would be refunded, not the fee.
So I found a new place within my budget and asked if I could switch. He agreed, but I had to pay full deposit, with yet another additional fee! During the transaction, he asked me to reply with 'I confirm', but I noticed the move-in and move-out dates were wrong. He said he had to get them changed later, so I agreed.
Afterwards, I tried to follow up with him about the dates, but he never responded. I asked again and again, and he said he'd look into it, but still no response. Finally, after millions of attempts of asking him, he told me to contact the property myself.
I also asked him about the £100 voucher he promised it would be in my account once I moved in. Even though the contract started on 2 of September and I've already moved in, there's still no sign of the voucher. I reached out to him, but only got a response when I kept following up. He then said there was a technical issue and other students did not get a voucher as well, and I'd have to wait for it to be resolved. I asked him if he could suggest when, he said he didn't know at all.
So here I am, having paid more for the accommodation due to Student.com's additional fee, and still no sign of the promised voucher. I'm not sure if this is a real technical problem or a false advertising, but based on my experience with this company, I wouldn't recommend them to any of my friends. Booking directly with the accommodation is not only cheaper, but also quicker and more convenient. It seems like their assistants are just out to get a commission from you, without providing much actual help.
19 september 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your experience with us. We're sincerely sorry for the inconveniences and frustrations you faced during your booking process. Your feedback is extremely valuable, and we take it seriously and are investigating what has occurred.
Student.com is really amazing customer…
Student.com is really amazing customer service and helpful to the students who look for accommodation in abroad to study. I would specially mention Dinesh Kartik Sir who helped to look places which is as per our convenience and budget. He always attended the calls and replying the messages quickly with huge patience. He guided, helped me every step keeping his family problems aside. His father was serious in the hospital, even though he helped me a lot. I really appreciate his devotion to help and guide the students to book accommodation for the study in abroad. I thank you very much to Student.com and Dinesh Kartik Sir for the best services provided by them. I will definitely recommend them to other students also.
18 september 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for your heartfelt appreciation. We're delighted that you found our service amazing and helpful in your search for accommodation abroad. We strive to assist students in finding suitable places that align with their preferences and budget.
We greatly value your kind words regarding Dinesh. We appreciate his dedication and the effort he put into assisting you, especially during a challenging time. We're glad he could guide you through the process with patience and efficiency.
Thank you for recommending Student.com to other students. Your trust in our services means a lot please feel free to review your new home on student.com to support other students search in the future.
We wish you the best in your studies abroad!
amazing customer service and really helpful
I initially contacted student.com to help me search for any type of accommodation. They found me a few options and were really helpful every step of the way especially when the property was completely unresponsive and cancelled my booking. I would like to specially mention Shristi Shah who went out of her way to help me look for places when I was almost stranded due to the random cancellation. She was always replying to messages quickly and made my whole experience a lot easier so huge thanks to her! I would definitely recommend student.com in helping to book accommodation.
8 september 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your experience with Student.com. We're delighted to hear that we could assist you in finding accommodation and that Shristi went above and beyond to help you, especially during a challenging situation. Your positive feedback means a lot to us, and we truly appreciate your recommendation.
Once again, thank you for choosing Student.com, and we wish you a comfortable and enjoyable stay in your new accommodation.
Honestly the guy was just very helpful
Honestly the guy (Muskan Kohli) was just very helpful, was able to find a place that fit our requirements when we have been struggling for a long time to find a place.
Made a WhatsApp group for my friend and I so that contact between us was easy.
5 september 2023
Omdöme utan inbjudan
Svar från Student.com
We're thrilled to hear that Muskan was able to assist you finding a place that met your requirements and made the process smoother for you and your friend.
Thank you for choosing Student.com, and we hope you have a fantastic time in your new home!
Great agent
No delays, the agent Muskan Kohli is very supportive and helpful. He also answered every question that comes to our mind as soon as we asked.
5 september 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for your positive feedback! We're glad to hear that Muskan was prompt and helpful with their support throughout your experience.
Thank you for choosing Student.com, we wish you all the best at your new uni.
I’m delighted with the overall experience.
It was really a great experience with student.com. I highly recommend if you are tired of looking for the perfect accommodation. Also I would like to thank my consultant Dineshkarthik. He was quick responsive and obliging throughout the process.
30 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for your fantastic recommendation! We're thrilled to hear that you had a great experience with Student.com and found the perfect accommodation with the help of Dinesh. Providing quick and responsive service is our priority, and we're delighted that he was able to assist you throughout the process.
Thank you for choosing Student.com, and we wish you a wonderful stay in your new accommodation!
I had a great experience with Muskan…
I had a great experience with Muskan Kholi. He’d helped me get my room and was very kind and respectful. I got a room that was within my personal preference and Muskan had made the process VERY easy and less stressful as I was in need of accommodation. I received fast replies, answers to any questions and overall a good service.
24 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your wonderful experience with Muskan! We're delighted to hear that he was able to help you find a room that matched your personal preferences and make the process easy and stress-free. Providing excellent service and timely assistance is our priority.
Thank you for choosing Student.com, and we hope you have a fantastic stay in your new room!
Helped me find fast and affordable…
Dineshkarthik Helped me find fast and affordable student accommodation,
My name is Maleleka and if you havent secured housing yet, this is the place to go.
16 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for your kind words and recommendation! We're delighted to hear that Dinesh was able to assist you in finding fast and affordable student accommodation.
Wishing you a comfortable and enjoyable stay in your new home!
I was fortunate to be linked up with…
I was fortunate to be linked up with Sunil, a pleasant and patient agent who helped me with the process and my queries!
21 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
We greatly appreciate your feedback, and we're thrilled to hear about your positive experience with Sunil. We know how important it is to have a helpful and patient agent when going through the accommodation process.
It's wonderful to know that Sunil was able to assist you throughout the process and address all your queries. We aim to provide the best possible support to make your accommodation search as smooth as possible.
Thank you for choosing Student.com, and we wish you a fantastic experience in your new home!
Excellent service
Excellent service, extremely helpful and definitely Recommend
19 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and found it to be extremely helpful. Recommendations like yours mean a lot to us, and we appreciate your trust in Student.com.
It was vey quick and easy to do
18 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for your feedback! We're thrilled to hear that you found the process of securing accommodation through Student.com quick and easy. We always aim to provide a smooth experience for our users.
Thank you for choosing Student.com, we wish you a fantastic experience in your new home!
Satisfactory
The process has been very smooth and it is very satisfactory as DineshKarthik was able to find me a property that does not need a UK based guarantor as that would have taken a long time on my side. I’ve been struggling to find a property myself the past few weeks. It was a good decision to submit an application through student.com and DineshKarthik has been very helpful and efficient throughout the whole process. Would definitely apply through student.com again!
17 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your positive experience with us. We're thrilled to hear that your journey with us, guided by Dinesh, has been smooth.
We understand the challenges that can come with finding accommodation, especially when dealing with guarantor requirements. We're glad that Dinesh was able to find a suitable property that aligns with your needs and eliminates the need for a UK-based guarantor.
We're also delighted that you would consider using our services again in the future. We're here to support you and make your accommodation journey as seamless as possible.
Thank you for choosing Student.com, and we wish you the best in your new accommodation!
Stay away at all costs
Be very wary of using this company. In my experience they used pressure sell techniques including telling us there were few rooms left and many people waiting to book so we needed to hurry. In such a high pressure market as london this justs add to the anxiety of trying to find accommodation. We felt pushed into making a booking before we were ready and once we had done that we could get no contact from our consultant. Really terrible experience - stay away at all costs.
10 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
We're sorry to hear that you felt pressured during the booking process. We know that finding suitable accommodation is a significant decision, and our aim is to always provide a positive and stress-free experience for our customers.
We regret that you weren't able to receive the level of support and communication you expected from our consultant. Your concerns have been noted, and we will investigate what has happened and use your feedback to improve our services and ensure a better experience in the future.
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and dissatisfaction you've encountered during your interaction with our company. We appreciate your feedback and will work to ensure a more positive experience in the future.
Muskan service was exceptional
Muskan service was exceptional. Muskan was willing to help as I was able to get a prompt response to every of my question.
12 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for taking the time to share your feedback with us! We're thrilled to hear that Muskan provided you with exceptional service and was responsive to all your questions.
We understand the importance of prompt and thorough assistance, especially when it comes to finding suitable accommodation. We're glad Muskan was able to meet your expectations and provide you with the support you needed. we wish you a fantastic and comfortable stay in your new home!
Great Experience
Muskan Seth was very responsive and helped answer all of my questions. I appreciate the time and effort that was put into helping me find a place to live.
14 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your positive experience with us! We're delighted to hear that Muskan was responsive and helpful in addressing all your questions.
We understand how important it is to have your questions answered promptly and accurately while searching for accommodation. Your acknowledgment of Muskan's efforts is greatly appreciated, and we're here to support you every step of the way.
Thank you for choosing our services, and we wish you a fantastic and comfortable stay in your new home!
A BIG SHOUTOUT TO MISS ISHITHA SHAH
A BIG SHOUTOUT TO MISS ISHITHA SHAH
Honestly thank u so muchhhh for all the help and support without her I wouldn’t have a room at Liverpool and if u guys need guidance in finding a cosy room just seek her out she is honestly an amazing person. She is a 10/10 ;)
14 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
We want to extend a heartfelt thank you for your shoutout to Ishitha! We're thrilled to hear that her help and support made such a positive impact on your accommodation search in Liverpool.
Your kind words truly mean a lot to us, and we're glad to know that Ishitha provided you with exceptional assistance. We're here to make your accommodation journey as smooth as possible, and it's fantastic to see that she achieved that for you.
Your appreciation means a lot to us, and we're grateful for the opportunity to be a part of your accommodation search. Thank you for choosing student.com!
Dinesh Karthik was very helpful when I…
Dinesh Karthik was very helpful when I was in need of an accommodation.
He was very quick in his response and overall the process was very smooth
14 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for sharing your positive experience with us. We're delighted to hear that Dinesh was able to assist you efficiently in finding accommodation. It's wonderful to know that his quick responses and dedicated support contributed to a smooth and hassle-free process for you.
We truly appreciate your feedback and the trust you've placed in our services.
Wishing you all the best in your new accommodation journey.
Student.com is amazing with helping me…
Student.com is amazing with helping me find a place to live during such a stressful time. They are able to help at anytime with any question. I contacted so late and they managed to get me an amazing accommodation with an amazing offer. So helpful couldn't recommend enough. Shristi shah was so helpful with me thought the whole experience.
12 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
We greatly appreciate your kind words and positive feedback regarding your experience with Student.com. It warms our hearts to hear that we were able to assist you in finding suitable accommodation during a stressful period.
We're committed to providing support whenever you need it, and we're thrilled that we could address your questions and concerns. It's wonderful to know that you're satisfied with the accommodation and offer provided.
We'll be sure to pass on your appreciation to Shristi for her assistance throughout your journey..
We wish you a comfortable and enjoyable stay in your new accommodation!
Excellent service
Sunil Sam who was our booking consultant was extremely helpful and went above and beyond to answer all my questions and queries and was very professional and helpful. He helped guide me through the process and took the stress away from finding the accommodation for my daughter
11 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
We are truly grateful for your kind words and feedback about your experience with Sunil. We're thrilled to learn that he provided exceptional assistance and went the extra mile to understand and address all your questions and concerns.
It's fantastic to hear that Sunil's guidance helped ease the process of finding housing for your daughter. We know how important it is to ensure a comfortable and secure living environment, especially for students.
We'll be sure to pass on your appreciation to Sunil for his outstanding support. We wish your daughter the best experience in her new accommodation!
Dineshkarthik is very patient and kind
Dineshkarthik is very patient and kind. He helped a lot and responded quickly all the time. High quality service 👍.
10 augusti 2023
Omdöme utan inbjudan
Svar från Student.com
Thank you for taking the time to share your positive feedback with us! We're delighted to hear about your experience with Dinesh. It's wonderful to know that his patience and prompt responses made a significant impact on your journey with Student.com.
We truly appreciate your kind words and are here to assist you whenever needed.
Thank you for choosing Student.com, and we hope you enjoy a comfortable experience at your new accommodation!
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