Worse company i have ever ordered from took my money never heard from them again dont understand how this website is still functioning
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am starting to get concerned. I ordered a Stanley cup 26th November and aside from order confirmation email at the time I have had no further correspondence despite going way past estimated delivery... Se mer
Företaget har svarat
Awful retailer - avoid! Ordered a Stanley cup and still hasn’t arrived a month later… have emailed four times and still not received a reply. An absolute scam and the frauds running this company shoul... Se mer
Ordered a Stanley cup. Arrived 3 weeks later from China obviously a fake. Attempted to arrange return via email and phone- no reply either way. Customer service telephone mailbox full unsurprisingly.... Se mer
1,4
Mycket dålig
171 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I placed my order nearly three weeks…
I placed my order nearly three weeks ago, and I’m unsure why it’s so difficult to get an update on when my package will arrive. Initially, communication seemed smooth, but after receiving an email confirming that my order had been processed, I haven't heard anything further. There has been no tracking number provided, and I haven't received any updates since then.
I am still hopeful that my order will arrive, but I’m starting to doubt whether I will ever receive it.
29 november 2024
Omdöme utan inbjudan
Svar från Stroid
Thank you for reaching out and sharing your experience. We sincerely apologize for the lack of updates regarding your order, which was placed nearly three weeks ago. We understand your frustration and concern about the delay and the absence of a tracking number or further communication since your order was processed.
It is unacceptable that you haven't received any updates on your package's whereabouts. We are now looking into this situation urgently to understand why there has been a breakdown in our communication and why your order appears to be delayed.
To help us investigate this effectively and provide you with a concrete update as soon as possible, could you please reply to this message with your order number? This will allow us to quickly locate your order details in our system.
Once we have your order number, we will:
Immediately track the status of your order.
Identify the reason for the delay and the lack of a tracking number.
Provide you with an update on the expected delivery timeframe.
If your package is significantly delayed or there are any issues, we will discuss the available options with you to ensure a resolution.
We understand that your initial positive impression has been affected by the subsequent lack of communication, and we sincerely regret this. We are committed to improving our communication processes to keep our customers informed every step of the way.
Please reply with your order number, and a member of our team will be in touch with an update as soon as possible.
Sincerely,
The Stroid Customer Service Team
Came late but it did arrive
I ordered a stanley cup. I was worried as i waited over a week and nothing came. I emailed twice with no reply. However the cup did arrive within 2 weeks. It is the correct cup and it does not look like a fake, the item and packaging all seem legit, all seems good. I am very happy with my purchase and saved £10 in the process. Every little helps :)
27 november 2024
Omdöme utan inbjudan
Svar från Stroid
Thank you for sharing your experience and we're so happy to hear that your Stanley Cup has arrived, is genuine, and that you're ultimately very happy with your purchase and the saving you made!
We understand your initial worry regarding the delivery time and sincerely apologize for the delay and the lack of response to your emails during that period. We are currently reviewing our communication processes to ensure all customer inquiries are addressed promptly and efficiently. Your feedback is valuable in helping us identify areas where we need to improve.
We're delighted that you received the correct item, that it meets your expectations for authenticity, and that you were able to save money with your purchase.
Thank you again for your review and for choosing Stroid. We hope you enjoy your new Stanley Cup!
Sincerely,
The Stroid Team
Recieved in good time as per the…
Recieved in good time as per the email.love the product .Thankyou
4 november 2024
Svar från Stroid
Thank you so much for your lovely review! We're thrilled to hear that your order was received in good time, as per the email, and that you love the product.
It's always our aim to provide a smooth and enjoyable experience, from order to delivery, and we're delighted that we met your expectations.
Thank you for your kind words and for choosing Stroid!
Sincerely,
The Stroid Team
i wouldn’t even give the one star
i wouldn’t even give the one star. my order never got delivered and i have emailing three times to ask what’s going on with my order but no response.
don’t waste your money ordering off this site.
4 november 2024
Svar från Stroid
We are extremely concerned to read your review and sincerely apologize that your order has not been delivered and that you have received no response to your three emails. We understand your immense frustration and anger, and we want to assure you that this is completely unacceptable and not the way Stroid aims to operate.
The fact that your order has not arrived and your emails have been ignored is a significant failure on our part, and we take full responsibility for this. We understand your sentiment and how it feels to have wasted your money.
We are now treating this matter with the utmost urgency. To rectify this situation immediately, could you please provide us with the following information so we can investigate without further delay:
Your full name (as it would be on the order):
The approximate date the order was placed:
Any order number you may have (from a confirmation email, if received):
The email address you have been using to contact us:
Once we have this information, we will:
Immediately locate your order within our system.
Investigate why your order has not been delivered and why your emails have not been answered.
Take immediate steps to either track down your order and ensure delivery, or issue a full refund without any further delay, whichever you prefer.
A senior member of our team will personally contact you within [Number] hours (e.g., 24 hours) to provide an update and a direct point of contact for you.
We understand that an apology alone is not enough at this point. We are committed to resolving this for you and regaining any trust we have lost. We will also be reviewing our internal processes to ensure that communication failures like this do not happen again.
Please reply to this message with the requested information, and a senior member of our team will be in touch very shortly.
Sincerely,
I have not yet recieved my order please…
I have not yet recieved my order please will you chase it up
1 november 2024
Svar från Stroid
we have tracked this and it was delivered to your address
Bad customer service
Took a while to send, waited around 2 weeks, no reply to emails or Facebook at all, thought the bottle wasn’t going to come until it finally did.
31 oktober 2024
Svar från Stroid
Thank you for taking the time to share your experience. We sincerely apologize for the significant delay in sending your order and for the lack of response to your emails and Facebook messages. We understand how frustrating it must have been to wait for two weeks without any communication and to think your bottle wouldn't arrive.
We are very sorry that our communication channels failed you. It is unacceptable that your attempts to reach us via email and Facebook were not answered. We are currently reviewing our processes to understand why this happened and to implement measures to ensure all customer inquiries are addressed promptly and effectively in the future.
We are glad to hear that your bottle eventually arrived. However, we recognize that the overall experience was far from satisfactory due to the delay and poor communication. This is not the standard of service we aim to provide at Stroid.
Your feedback is valuable to us, as it highlights areas where we urgently need to improve. We are committed to making these necessary improvements to ensure a much better experience for our customers going forward.
Thank you again for your feedback. We hope that despite this experience, you will consider giving us another opportunity to demonstrate our improved service in the future.
Sincerely,
The Stroid Customer Service Team
Jamais reçus à cause de Canada post…
Jamais reçus à cause de Canada post choisissez un autre transporteur la prochaine fois.
30 oktober 2024
Svar från Stroid
Nous sommes sincèrement désolés d'apprendre que vous n'avez jamais reçu votre commande. Nous comprenons votre frustration, surtout en raison des problèmes rencontrés avec la livraison par Postes Canada.
Nous prenons note de votre commentaire concernant le choix du transporteur. Votre feedback est très important pour nous et nous allons certainement évaluer d'autres options de livraison pour le Canada afin d'améliorer l'expérience de nos clients à l'avenir.
Pour que nous puissions examiner votre situation plus en détail et potentiellement vous offrir une solution, pourriez-vous s'il vous plaît nous fournir votre numéro de commande ? Vous pouvez répondre directement à ce message avec cette information.
Nous vous remercions de votre patience et de votre compréhension.
Cordialement,
L'équipe du service client Stroid
Translation of the response:
Subject: Regarding your order not received
Dear [Reviewer Name],
We are sincerely sorry to hear that you never received your order. We understand your frustration, especially due to the problems encountered with the delivery by Canada Post.
We take note of your comment regarding the choice of carrier. Your feedback is very important to us and we will certainly evaluate other delivery options for Canada in order to improve the experience of our customers in the future.
So that we can examine your situation in more detail and potentially offer you a solution, could you please provide us with your order number? You can reply directly to this message with this information.
Thank you for your patience and understanding.
Sincerely,
The Stroid Customer Service Team
Not very good service
**Edit**
My order has now arrived, it took 2 weeks and the communication wasn’t good at all. I only heard the order was dispatched after I left a negative review. I’m happy the item arrived but I think they could make a lot of improvements.
The AI chat tool on the website does nothing, they don’t respond to emails and no one answers the phone.
8 november 2024
Omdöme utan inbjudan
Svar från Stroid
Thank you for letting us know that your order has finally arrived. We understand your relief in receiving it after the delay.
We also acknowledge and sincerely apologize that the delivery took two weeks and that our communication throughout this process was not up to standard. We are particularly concerned to hear that you only received notification of dispatch after leaving a negative review. This clearly indicates a lapse in our communication procedures, and we at Stroid are taking this feedback very seriously.
We also appreciate you highlighting the issues you experienced with our communication channels – the ineffective AI chat tool, the lack of response to emails, and unanswered phone calls. This is invaluable feedback for us, and we are actively reviewing these areas to identify where significant improvements are needed at Stroid. Ensuring our customers can easily reach us and receive timely updates is a top priority, and we are committed to making the necessary changes.
While we are glad that you have now received your flask, we understand that the overall experience was far from satisfactory. We value your feedback as it helps Stroid identify our weaknesses and improve our services for all our customers.
Thank you again for taking the time to share your experience. We hope that with the improvements we are implementing at Stroid, your future interactions with us will be much more positive.
Sincerely,
The Stroid Customer Service Team
I tried contacting several times yet…
I tried contacting several times yet they are not responding
I ordered an item weeks before and have not received any updates
25 oktober 2024
Svar från Stroid
we have tracked this order and it was delivered to your address
No delivery of ordered item
Ordered, payment taken, delivery processed and then like all the other complaints NOTHING. No delivery, no response to email.
18 oktober 2024
Svar från Stroid
we have tracked this order and it was delivered to your address
Very disappointed with the company and…
Very disappointed with the company and their ability to reply.
My 16 year old daughter purchased a flask with her birthday money which we still have not received, even after calls and emails (that have not been answered) to find out about the status of the order.
How are they supposed to rectify their mistakes if they don't even answer their correspondence?
31 augusti 2024
Omdöme utan inbjudan
Svar från Stroid
We are deeply concerned and sincerely apologize for the extremely disappointing experience you and your daughter have had with your recent flask order. It is completely unacceptable that your daughter's birthday money has been spent on an item that has not been received, and that your calls and emails regarding its status have gone unanswered.
Flask finally arrived - hooray!! :)
My experience didn't start well... but thankfully ended well. After not receiving my order I tried to chase it up to no avail. I looked online and saw reviews saying it was a scam company which saddened me. However, suddenly my flask appeared and I also had a follow up call to ensure it had arrived. The gentleman I spoke with was very polite and said that they had been having some logistical issues and apologised for the delay. The flask is lovely & it was a very good price. I see on this site, that others have not received their items and so I really hope they arrive soon too. If there had been some earlier communication informing me of the delay, I would have given a higher rating, as these things happen. But as I was left assuming it wasn't going to arrive, I couldn't give it higher than the 3.
23 oktober 2024
Omdöme utan inbjudan
Svar från Stroid
We're glad to hear that your Stroid Flask finally arrived! We apologize for the initial delay and the frustration it caused. We understand how disappointing it can be when orders are delayed, and we're working hard to improve our shipping and communication processes to prevent such issues in the future.
Thank you for your understanding and patience. We'll continue to strive to provide excellent customer service and ensure a positive experience for all our customers.
If you have any further questions or concerns, please don't hesitate to contact our customer support team.
Sincerely,
The Stroid Team
Stroid.co.uk website needs to be shut down immediately
Complete and utter scam company. I regrettably did not read these reviews before purchasing. The website seems very believable. Do not waste your money. They are total scammers and will take your money with no contact and no products delivered. They need to be shut down!
22 oktober 2024
Omdöme utan inbjudan
Svar från Stroid
We sincerely apologize for the extremely negative experience you've had with your recent order. We understand how frustrating it must be to not receive your order and to have difficulty contacting our customer service team.
We want to assure you that this is not the standard of service we provide. We've successfully delivered over 10,000 orders to satisfied customers. However, we acknowledge that there have been recent issues with our shipping and customer service processes, and we're actively working to rectify them.
To resolve your specific issue, please provide us with your order number or any relevant details. We'll investigate the matter and take immediate steps to rectify it. We'll also provide you with updates on the status of your order and offer a suitable resolution.
We appreciate your patience and understanding as we work to improve our operations and deliver a better customer experience. We value your feedback and will use it to improve our processes and prevent similar issues from happening in the future.
Sincerely,
The Stroid Team
SCAM
Scam company. Took my money and item never arrived. Annoyingly still sending follow up emails asking for a review. Website very convincing - I’d love to know if there’s anyone I can report them to?!
14 september 2024
Omdöme utan inbjudan
Svar från Stroid
We deeply apologize for the extremely negative experience you've had with your recent order. It's clear that we've fallen short of your expectations, and we sincerely regret the inconvenience and frustration this has caused.
We want to assure you that this is not the standard of service we provide. We've successfully delivered over 10,000 orders to satisfied customers. However, we acknowledge that there have been recent issues with our shipping and customer service processes, and we're actively working to rectify them.
To resolve your specific issue, please provide us with your order number or any relevant details. We'll investigate the matter and take immediate steps to rectify it. We'll also provide you with updates on the status of your order and offer a suitable resolution.
We appreciate your patience and understanding as we work to improve our operations and deliver a better customer experience.
Sincerely,
The Stroid Team
scam company
i would give this scam company no stars if that was possible. Ordered a Stanley cup, never received, no tracking information, don’t answer emails or calls. Avoid at all costs
27 september 2024
Omdöme utan inbjudan
Svar från Stroid
We sincerely apologize for the extremely disappointing experience you've had with your recent order. We understand how frustrating it must be to not receive your order and to have difficulty contacting our customer service team.
We want to assure you that this is not the standard of service we provide. We've successfully delivered over 10,000 orders to satisfied customers. However, we acknowledge that there have been recent issues with our customer service and shipping processes, and we're actively working to rectify them.
To resolve your specific issue, please provide us with your order number or any relevant details. We'll investigate the matter and take immediate steps to rectify it. We'll also provide you with updates on the status of your order and offer a suitable resolution.
We appreciate your patience and understanding as we work to improve our operations and deliver a better customer experience.
Sincerely,
The Stroid Team
If I could give zero stars
If I could give zero stars, I would. No flask and no response to emails or any contact. Phone line cuts you off. I still have no flask, no tracking, no response to my queries and no refund. Very disappointed. Steer well clear!
31 augusti 2024
Omdöme utan inbjudan
Svar från Stroid
We sincerely apologize for the extremely frustrating experience you’ve had with your order. We understand how disappointing it must be, and we deeply regret the lack of response and resolution to your issue.
To rectify this situation, please provide us with your order number or any other relevant details. We’ll investigate the issue and take immediate steps to resolve it. We’ll also provide you with updates on the status of your order and offer a suitable resolution.
We’re committed to improving our customer service and ensuring a positive experience for all our customers. We appreciate your patience and understanding as we work to resolve this matter.
Thank you for your feedback.
Sincerely,
The Stroid Team
BIG SCAM. NO DELIVERY MONEY STOLEN
Cup never arrived. They DONT answer phone, then It cuts off.
They DONT reply to emails
BIG SCAM. KEEP WELL AWAY.
10 maj 2024
Omdöme utan inbjudan
Svar från Stroid
We apologize for the significant inconvenience and frustration you've experienced. We understand how disappointing it must be to not receive your order.
Please provide us with your order number or any relevant details so we can investigate the issue. We'll do our best to locate your order and resolve the issue as quickly as possible.
We're committed to improving our customer service and ensuring a positive experience for all our customers. We appreciate your patience and understanding as we work to resolve this matter.
Thank you for your feedback.
Sincerely,
The Stroid Team
Scam website - stay away
Purchasing online proved disastrous as the product arrived damaged. Three emails and an agonizing 11-day wait for a reply only led to a phone call instructing to email again. Upon doing so and getting the first email from them, the reply lacked guidance on returning the item. Numerous attempts to contact them through emails and calls resulted in silence, leaving me frustrated and without a resolution to the damaged purchase. A maddening experience with poor customer support.
18 januari 2024
Omdöme utan inbjudan
Svar från Stroid
We sincerely apologize for the damaged product and the frustrating customer service experience. We understand how disappointing this must have been.
To rectify this, please provide us with your order number or any relevant details. We’ll investigate the issue and work to resolve it as quickly as possible. We’ll also provide you with clear instructions on how to return the damaged item and receive a replacement or refund.
We value your feedback and are committed to improving our customer service. We’re taking steps to enhance our communication channels and response times.
Thank you for your patience and understanding.
Sincerely,
The Stroid Team
Avoid at all costs!
Do not buy from this company, purchased a Stanley Cup from them, received confirmation of order straight away, however it took 2 weeks to arrive. I’d emailed to chase and received no response so purchased the product from a well known retailer. Contacted Stroid to return the item after it randomly turned up, given an address to return it to. Paid to track the return with Royal Mail, delivery has been attempted three times but no one available to accept! No response to three emails I have sent to Stroid.
22 december 2023
Omdöme utan inbjudan
Svar från Stroid
We apologize for the significant inconvenience and frustration you've experienced with your recent order. It's clear that our service fell short of your expectations, and we sincerely regret that.
We understand the importance of timely delivery and effective communication. We're actively working to improve our shipping and customer service processes to prevent such issues in the future.
To resolve this matter, we kindly request you to provide us with your order number or tracking information. Once we have this information, we'll investigate the issue and take immediate steps to rectify it. We'll also work with our shipping partner to ensure a smooth return process.
Thank you for your patience and understanding.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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