Delivery took an age quality of th strap is poor better placed to get an own nice genuine apple strap for less money off, of ebay
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quality very poor and deflects from the high quality of the Apple Ultra watch. Compared to genuine Apple products Strapology have a big gap to bridge.
Excellent quality and really comfy to wear. So much so that I have 3 different straps now in total that look both sporty and classy.
Delivered two weeks later than expected. Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper. Unlikely to use them again. They also pose as a UK based site f... Se mer
Företagsinformation
Skrivet av företaget
Bringing you the biggest variety of Apple watch straps, Strapology puts a focus on style and quality without breaking the bank. With a range of exclusive Apple watch straps that each have their own distinct look and feel, there is a strap here offered by Strapology that any Apple watch owners can discover - including elegant, casual, and urban chic style.
Kontaktuppgifter
28 Kenton Road, Flat 2 - Mala Court, HA1 2BW, Harrow, Storbritannien
- contact@strapology.co.uk
- strapology.co.uk
3,0
Medel
530 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 4 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Stylish, comfortable and light
My original order was inexorably delayed owing to courier changeover issues by the company. The company was very prompt in replying to me upon querying the delay in the order. Laura from Strapology kept me regularly updated on the progress of the order. They also offered a free strap in the interim as a goodwill gesture. Ultimately, when the order was held up in customs, they issued me a new strap altogether while issuing me a full refund. Top-notch customer service! The red/black strap was well-made and very comfortable to wear. Being very adjustable, it would fit almost all wrists if you select the right size. It looks very stylish and light to wear. A very good product for the price.
7 februari 2025
Svar från Strapology
Dear Neel,
Thank you for taking the time to leave such a detailed and positive review. We’re truly sorry for the delays you experienced with the courier and customs, but we’re so pleased to hear that our team, especially Laura, was able to assist you throughout the process. We always strive to keep our customers informed and satisfied, and we’re glad that the actions we took helped resolve the situation.
We’re also thrilled to hear that you're happy with the red/black strap, and that it’s comfortable, stylish, and well-made. Your feedback means a lot to us, and we truly appreciate your kind words.
If you ever need assistance in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Strapology Team
Second time around
After a bad start when first ordered lost in transit, I received a refund,
Also as a thank you received my watch straps FOC
They seem of good quality
Thanks
26 mars 2025
Omdöme utan inbjudan
Svar från Strapology
Thank you for taking the time to update your experience. We're sorry again for the initial issue with the lost parcel, but we're pleased we could resolve it quickly and that you're happy with the straps you received. We truly appreciate your understanding and are glad to hear you're satisfied with the quality.
If there's anything else we can assist you with in the future, we're always here to help!
Kind Regards,
Strapology Team
Good follow up when shipment was delayed
I received an email that my purchase would be delayed for a couple days because of some shipping changes. When I didn’t receive my purchase after the notification I sent an email and received an immediate response and I receive my purchase 2-3 days later.
8 februari 2025
Svar från Strapology
Hello Diana,
Thank you for taking the time to share your feedback. We truly appreciate your understanding during the delay and are glad to hear that our follow-up communication was helpful. We strive to keep our customers informed and are pleased that your purchase arrived shortly after the updated notification.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Strapology Team
Patience!
Sadly my strap took 6 1/2 weeks to arrive so be prepared to be patient and keep chasing! However, customer service were excellent and after 5 1/2 weeks I got a full refund.
12 mars 2025
Omdöme utan inbjudan
Svar från Strapology
Dear Louise,
We truly appreciate your patience and understanding throughout this delay. Unfortunately, your order was affected by an unexpected customs hold, which was a one-time event and beyond our control. We completely understand how frustrating this must have been, and we’re glad our customer service team was able to assist you with a full refund.
At Strapology, we take great pride in our service and product quality, with over 35,000 happy customers across the UK. While this situation was an exception, we are continuously working to improve our processes to ensure a smoother experience for our customers in the future.
Thank you for your feedback, and we hope to serve you again under better circumstances.
Best regards,
The Strapology Team
ordered
ordered, January, contacted about change of delivery company to make improvements. middle March, despite numerous contacts about it, still not arrived. shocking service.
7 februari 2025
Svar från Strapology
Dear Mark,
We deeply regret the delays and frustration you’ve experienced. Our goal is always to provide a smooth and reliable service, and we sincerely apologize that this was not the case for your order.
While we initially offered an extra strap as a goodwill gesture for the delay, things unfortunately escalated beyond our control. However, we have since refunded you in full, successfully delivered your order along with a free gift, and also provided you with an additional discount code via email as an apology.
We truly appreciate your patience and understanding. Please know that we take this feedback seriously and are continuously working to improve our service. If there’s anything more we can do for you, don’t hesitate to reach out.
Best regards,
The Strapology Team
Incomplete order
My order according to there email had been dispatched, I then “reached out” and was told it would be delivered now still waiting a month later. My money has been taken and no product but they want a review, very bad process. Be careful.
I have now received my watch strap this week 21st March so it was along process but pleased with it now I have it.
8 februari 2025
Svar från Strapology
Dear Trevor,
We completely understand your frustration and sincerely apologize for the delay. Unfortunately, your parcel was held at customs, which was beyond our control. However, we have done our best to keep you informed, responding to both of your emails within 12 hours.
As communicated via email, we have already processed a full refund, and your parcel is now out for delivery, expected to arrive within the next 24 hours. Additionally, we provided you with a 15% discount code as a gesture of goodwill.
Regarding our review requests, we ask all our customers—regardless of their experience—for feedback, as it helps us improve our service. We truly appreciate your patience and hope we can turn this experience around for you.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Strapology Team
Svar från Strapology
Dear Adam,
We sincerely apologize for the delay in your order. Unfortunately, your parcel was held at customs for much longer than expected, which was beyond our control. However, as communicated via email, we have since refunded you in full and successfully delivered the product.
We have also sent two notification emails regarding this matter but have not yet received a response. Please reply to one of our emails at your earliest convenience so we can assist you further.
At Strapology, we take pride in offering high-quality Apple Watch accessories, ensuring both durability and style. We are committed to customer satisfaction and would love the opportunity to make things right for you.
Looking forward to hearing from you soon.
Best regards,
The Strapology Team
Very uncomfortable strap luck off …
Very uncomfortable strap luck off adjustment hole,
7 februari 2025
Svar från Strapology
Dear Ela,
We’re sorry to hear that you’re not satisfied with your strap. As communicated via email, our team has already reached out to assist you, and we’re currently awaiting your response so we can better understand the issue and resolve it for you.
Please remember that you are welcome to return the strap if it doesn’t meet your expectations. Additionally, all Strapology items come with a 12-month warranty, so we’re more than happy to help find a solution for you.
We look forward to hearing from you soon and getting this sorted.
Best regards,
The Strapology Team
Joke of a company take your money and…
Joke of a company take your money and you don’t get your product waited nearly 2 months and yet to receive fob you off with endless excuses stay clear
7 februari 2025
Horrendous company.
Horrendous company.
Ordered a few watch straps and got some ridiculous story about a change in delivery firm meaning orders were delayed. After six weeks, still no delivery, and only now just got a refund.
The delivery update via Evri also advised these were coming from Ali Pay, so they’re selling cheap straps at a huge markup.
Keep away, you’ve been warned.
7 februari 2025
Svar från Strapology
Dear Jordan,
As communicated via email, we sincerely regret the delay you experienced. Your order was unfortunately held at customs, which was beyond our control. However, we have since refunded you in full, successfully delivered your order, and even provided an extra strap as a goodwill gesture + 15% Discount code for a future order.
We take pride in our products and service, with over 35,000 happy customers across the UK. We source high-quality straps and accessories to offer stylish and durable options for Apple Watch users. We appreciate all feedback and remain committed to ensuring a positive experience for our customers.
If you have any further concerns, please feel free to reach out.
Best regards,
The Strapology Team
I've been scammed - no refund given
I returned the straps as the colours were not as shown, and they were generally poor quality.
After I followed their returns procedure, they didn't refund the purchase, and they ignored all follow up emails.
Do not buy from Strapology.
3 februari 2025
Omdöme utan inbjudan
I wouldn’t even touch this company they…
I wouldn’t even touch this company they buy they’re products off aliexpress and sell on for a massive profit and to add insult they haven’t even turned up
STAY WELL CLEAR
22 februari 2025
Omdöme utan inbjudan
Poor products
Poor products. The Milanese band tore up the edges of my shirts and jumpers.
They received the return, but then sent no refund. When chased they just claimed that the refund was being processed and then stopped responding.
16 februari 2025
Omdöme utan inbjudan
Outstanding customer service
Outstanding customer service. Really impressed by speed and efficiency. 10/10
7 januari 2025
Great product
Great product! Only reason this is not a 5 star review is because delivery was a little slow
5 januari 2025
Delivered two weeks later than…
Delivered two weeks later than expected.
Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper.
Unlikely to use them again.
They also pose as a UK based site for confidence and delivery period - they are NOT.
Package dispatched from Far East and takes WAY LONGER than advertised
11 december 2024
Good quality strap
Quick postage, perfect service.
Apple watch bracelet diamante strap is very nice for the price.
6 december 2024
Great service
Customer service was excellent. Laura was great and came back to me quickly and sorted my query out.
5 december 2024
Product seems ok, delivery not so good
Title says it all, my wife is happy with the strap but the lateness of the delivery and the need to chase up the company gave undue stress.
12 december 2024
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