Straight Talk Omdömen 1 888

If I could give less than 1 I would, my daughter paid up on her phone. It had no service for approx 8 months with no luck calling the representatives. Finally when I thought they got the issue resolved they sent me the same wrong sim card that was the culprit the entire time. Getting anyone on the line to help or call back when the calls get "disconnected" is impossible. I have 2 phones and a hotspot device I'm going to switch to another carrier I just can't trust them after stealing my daughter's money she paid way n advance & then 65$ top up of my own. I just have nothing for this company anymore. B aware if u run into any issues they won't resolve it. It's a viscous cycle to keep u going hence y I bought an additional card, & requested an additional sim. You shouldn't use this company they should b sued for theft.

Long time customer, ordered new phone,was sent to wrong address and immediately returned to shipper,I proved it to them with tracking number and they verified,its been 2 months and they didn't resend phone or refund my money.I was cheated bt straight talk and just switched to AT&T which is way better.

I signed up for a 5 line bundle last year. I haven't had any issues up until the past 3 months. Every month now when I go to renew my service, there is always 1 line that will not renew. I called customer service...twice .. because I was not getting anywhere. The second call lasted 27 minutes before I had to end it due to no interaction from customer service. I couldn't understand why they just couldn't review my account, and complete the transaction....I was told they couldn't see all the lines, only 2 of them.... how are they not able to see my account and just update accordingly? I am looking for a different provider.

Would give 0 if I could. Just don't do it. Worst service, lots of headache, long customer service times to get no where. Got a promo code emailed to me for my 20,000 rewards points only for it to not work and loss all my points. Customer service basically they couldn't do anything about the promo code they gave me that didn't work. Just at a loss. Frustrating.

I wish I was able to give 0 star. Worst phone company and the customer service representatives are unprofessional. I don’t know how they’re still in business.

Absolutely the worst experience I've ever had. I dailed the 1 877 430 2853 number to add time. All I got was pushy rude worthless info about some medical device that I didn't want. I screamed at the sales pitch they wouldn't shut the up or tell that I was at the wrong place. Kept trying to give it to me or make me take it. EITHER WAY GET RID OF THAT PROMOTIONAL STUFF. MAKES MAD ME OF TO NO END. GUESS I HAVE TO QUIT BEING A VERY LOYAL CUSTOMER SINCE 2011 AND SWITCH TO SOMETHING LESS INVASIVE INSULTING AND BELITTLING THANKS AGAIN FOR COMPLETELY RUINING MY DAY. CANT GIVE YOU A MINUS 10 RATING BUT THATS WHAT THIS GETS

I have been with a lot of cell phone companies, like boost, cricket metro, trac phone,but never had so many problems as I had with straight talk their customer service is horrible they are very rude because they don't have the knowledge to help you so they just hang up on if they don't know what to do and you get some in the Philippines or some other place outside the united states and you get a lot of dropped calleds and your internet will go off line constantly if u don't buy a card with a scratch pin you will lose money, I got load up card which will give a number on the receipt that already in use so I lost 45 dollars so I had to buy another card so I spent 90 dollars which I was very mad they wouldn't refund the 45 dollars so I went to the mobile so I'm not stressed out many more no more issues since I switched

THE WORST when it comes to customer service, switched to Verizon for a better deal and new device. Been back and forth on the phone with Straight Talk and they have been of NO HELP. hung up on me twice after being on hold with no response. first time was an hour 2nd call was 50 minutes. Just trying to "unlock" my PAID OFF device which was not locked up until i go to change SIM cards. DO NOT use these people as your phone carrier.

I made an account! Can’t even buy or refill my account online! Even if I call the ai ask for my account details then I always have to speak to someone after I just spoke with ai🤦‍♂️ that’s shit dumb asf wasting my time. EVERY ONE IM SWITCHING TO STARLINK!!!!! At least I could make payments faster even smooth!!! Straight talk wouldn’t fit my account for a years!!!! It’s straight ASS !!!!!!!!!

I spoke with a customer representative and he talked me into buying 2 Samsung Galaxy phones. I was charged $49.50 twice on my credit card. The idiot salesperson never sent me a confirmation email despite my asking him 3 times to send it. Every time I call Straight Talk, I get the run around saying they can't pull my my account or my order id number. They also can't pull up the tracking number for my items so I can know when they are supposed to arrive so I can refuse them. Worst experience ever!

Terrible company. All they want is money! They scam people. They sell u phones cheap! then when u turn it on its locked and they need another $55 to unlock it . This is policy so u spend on a phone and cant do anything with it unless u spend more. i bought for my kids to watch videos but i have to pay for service or we cant even turn the phone on after purchase! When u give in the spam requests for auto enroll payments for the first 3 months! scam! these ppl want money thats it and they will sale u a phone knowing it cant be used

Very affordable service plans and phones have had there services several times and they are pretty reliable

I've spent almost $300 trying to get my phone activated and 7 hours time in total trying to get the service to work. They didn't fix anything just kept wasting my time. They kept telling me to pay for a different type of sim card or service to get the phone to work which never worked. They won't give me a refund even knowing the service was never activated when I specifically told them it never works and they just kept asking for more payments to try something else

If I could give zero stars I definitely would. I have been with straight talk for going on ten years. Had problems here and there but never like I have since Jan 2026. Got a text telling me my service would be ending on April 3rd and woke up this morning to my service being out. Call and get the run around so I snapped on whoever the guy was after he told me and I quote “ lady im being as nice as I can to you” who talks to a customer like that?? I will be changing service and will tell everyone I know to NEVER use straight talk. Worst customer service ever. Anytime you ask to speak to a manager on duty there never is one. A bunch of bs people.

Absolutely horrible! I was a straight talk customer for years and now I'm about to change. Even tho I live in a non restricted state in western NC, I can't access my fav regional sites because they keep giving me a Tennessee registered IP address! So my location is always wrong! Ridiculous

Trash service no customer service ai gives you a presidential speech to ask one question so a 2 minute call takes 25 min phone line itself not bad but will be leaving for other provider

They cut your phone off even if you don't owe anything
My account isn't due to April at the end of the month yet they cut my cell service off

They are terrible if I purchase a calling card on the 1st of the month. Then I should have to the 1st of the next month before my plan is due. But oh no, these people Say you only get 30 days.So in essence you double paying in one month?And if the month is short , you still have to pay early , so they are still days from you and that's just not good business practices didn't have to you pay them and if you should lower your plan, then I want to send you a itemization talking about you old Moore, then you pay is this crazy or not, I've already paid state taxes and all that when I purchased the card from Walmart to re-up my service. They need to be looked into

They have been double charging me for 5 months. I finally changed my debit card number to stop it, the bank suggested after sr8talk REFUSED to acknowledge the double billing. So this month they billed me only once but canceled my service. THIS COMPANY IS FRAUDULENT IS A TOTAL SCAM.

I hate with a passion on how long it takes just to pay my dam phone bill the company must change it or you’ll lose a lot more customers that don’t have time