Straightship Omdömen 638

My Temu order was dropped off at the wrong address, and the proof of delivery was simply a picture of the driver's hand holding the packages above a tiled floor. Called in and a complaint was filed against the driver. Thankfully it was brought to my location a few hours later by an honest neighbor.

Horrible. Horrible! The delivery driver left my package on the street, outside the building, and it was stolen. Very irresponsible, poor service, inefficient.

Several times now, this company has not bothered reading the actual address or delivery instructions and has made attempts to deliver it to the wrong address! No matter how often I have contacted them through phone and email they never respond. Their drivers don’t give a rip about providing quality customer service, they drop and run or leave it at the wrong address. GARBAGE COMPANY!!!!!!

If this company is delivering your goods expect that it won’t be arriving at your home, it will more than likely be delivered but to the wrong address. It’s about time this company closes, they’re useless and have zero accountability for their driver’s actions as well as the customer service reps have zero tools to help and poor quality service, they just hang up on you.rather than try to ensure they’ve answered all inquiries to the best of their ability.

I have been waiting weeks for my package and then 2 days in a row get told that there were delivery attempts except there were not. Was told to contact them with no luck. Terrible company

Garbage service hands down

I am not sure if this company's delivery guys have education , or mentally retarted. They are not reading the street names and dropping off packages at house numbers that look like same . Yesterday they delivered correctly , but somehow today along with the other days in the past delivered to some address I cannot find my package. Definitely they should not be choosen to be of service to anyone.

First time using Temu as an online retailer and the parcel was delivered within the identified window by Temu. The parcel was dropped off by a friendly and professional driver, who took photos as well to prove that the parcel was delivered. I have no negative comments. Sorry if others did not experience the same level of service.

If I could give a minus i would. Straight ship delivery is absolutely awful. Lost/miss placed package. They do not respond to any issues. Horrible customer service

tracking was crap no updates delivery was late and it was dropped off at wrong apartment

Three packages ordered. One arrived in BC, the others made it to Toronto. All were returned to sender before attempting delivery. They lie in their reasons for delivery failure. ǰTerrible service. Customer service refused to help.

Terrible courier service. Tracking updates were vague and didn't include a location many times, and somehow in just over a month they have said 11 orders could not be delivered and would be sent back to the shipper, including things I got on sale that are no longer available. Emailing and calling them didn't help, because they refused to do anything helpful. Other couriers delivered to me just fine, and so did straightship until December. If the packages were late that would be one thing, but to not deliver them at all is a bit much. It's also interesting how a package destined for St. John's, NL, ended up out for delivery in Moncton, NB, before being sent back to the merchant.

This company is amateur, cannot get things where they need to go, and are entirely unhelpful when something goes wrong.

Left my package at the street and lost it eventually !! Stupid courier

La pire compagnie de med,gf. Ont ne fait pas de mise à jour, tu ne reçois pas toujours les colis, tu les appelles pour savoir le problème et quand ils voient que tu parles français ils raccrochent.. j emmr,,cette compagnie et leurs employés

I placed an order on Temu and noticed that Straightship posted a fake picture of packages on shelves in a room as proof of delivery. The parcel room in my condo building does not even look like the picture they shared as Proof of Delivery. They never buzzed me to even deliver this package. The shipping company is a huge SCAM and should be out of business.

I'd give them 0 if I could. They left a package outside of my apartment door at 5:43 pm according to them. I didn't receive a delivery notification until around 9 pm. And guess what?? Someone had stolen my package

I placed 6 orders on Temu over the past two months and they all made their way to Straightship in Mississauga and then completely disappeared. ONLY ONE package has ever been delivered. The other 5 were "sent back to the shipper" without even an attempt at delivery. Straightship never responds to customer emails ... ever! I don't know what this company does with everyones packages but they literally don't even attempt to ship them within Canada.

MY first order from temu was great so was my second.The third sat in warehouse for 6 weeks.Temu refunded .order showed up2 weeks later.Fourth orderwas sent back to seller,they said they were unable to deliver but it had only been ordered 8 days and i am sure you cannot get an order from china that fast.Temu refunded.My next order was only ordered on jan 3.Again same message unable to deliver sent back ,but the plane is still in china.Temu.please get a better shipper.......i have had the same address for27 years,ordered hundreds of packages from lots of sellers This is the first time that i had anyproblems.TEMU is not to blame

Terrible service. I regularly order from temu and Amazon. I occassionally, but rarely, encounter delivery delays.
I have had 3 shipments sent thru straightship. Now 2 months later they've returned them allaaying to shipper saying my address is wrong. It isnt. Same address I've always used.

Very horrible company,I had 2 bad experiences so far from them with my parcel being ripped open and one left at wrong door,this time my 2 other parcels are being sent back to shipper,got refunded,and 3 more on the way and says out for delivery when it's not, false tracking updates,I guess I'm not getting my packages,not ordering from temu anymore that's it, I'd rather order from eBay ,had no problems until November to January, waisted money,I called straight ship to instructed to deliver at my door and here the packages are sent back saying out for delivery,bs.