I ordered some engineered wood flooring. When it arrived I wasn’t happy with the colour. Stories flooring were fantastic. They gave me some alternatives to choose from. Arranged collection of the floo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After looking for engineered oak flooring and ordering loads of samples from various companies we found that Stories had a little sample showroom. Chris looked after us and gave us helpful advice with... Se mer
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Quick delivery and excellent samples. Unfortunately your room visualiser wasn't available for two of our favorite ones. Is there any way round this? Thank you Jonathan Neale
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Nothing has arrived Update. Samples have arrived, fab packaging, felt expensive. But disappointed didn't arrive on requested day, and while I left it a bit late to order, it definiteky feels too r... Se mer
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Företagsinformation
Skrivet av företaget
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Kontaktuppgifter
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Storbritannien
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The good the bad and the ugly
The good the bad and the ugly. The good it arrived on time and undamaged. The bad, there were no instructions on the particular click system in any of the boxes and I phoned the company and asked for some instructions was given a video on how to lay herringbone when this was not herringbone and did not give any advice on the particular click system .the ugly, I’ve laid lots of click flooring. This is the most unforgiving difficult and frustrating flooring system I’ve ever laid. It is not suitable for DIY or most professionals unless you’re being paid by the hour.
4 april 2026
Omdöme utan inbjudan
Fast delivery for the sample order
Fast delivery for the sample order, lovely quality sample, big enough to see how good quality it is. and nice done finish as well. Friendly and well communication, nice experience.
26 mars 2026
Svar från Stories Flooring
Hi Carina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very responsive forward thinking company
30 mars 2026
Svar från Stories Flooring
Hi Graham,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The engineered wood flooring I’ve just…
The engineered wood flooring I’ve just finished putting down looks lovely, more like a premium quality oak floor at half the price
25 februari 2026
Svar från Stories Flooring
Hi Joe,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi,
Sample ordered 23/4, damaged in transit so returned to us and then a new sample resent 26/3 subsequently delivered. Pretty harsh 1 star review. Would love this to be revised as it did arrive having been resent following damage outside our control.
Asked Stories flooring to delay…
Asked Stories flooring to delay delivery, phoned well in advance and they said it was sorted. Phoned again when I got delivery confirmation and they said I was receiving that because they updated the address to come to them. Pallet delivery arrived outside my house. Shoddy service, wish I used a different company there's lots to choose from online with same products and prices. Unserious business just laugh down the phone. Save yourself the stress.
4 februari 2026
Svar från Stories Flooring
Apologies. Some dispatch emails were sent in error when we moved to a bigger warehouse but we did call and alert all our customers. I was not aware that an order had gone directly to a customer.
I will pick up with my service team regarding how this enquiry was handled as I would be very concerned if we had dealt with this in any other way than with care and professionalism.
Gareth
Svar från Stories Flooring
Hi Gary,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent service
Excellent service. Ordered floor samples quality and delivery Fantastic. Highly Recommended.
19 mars 2026
Svar från Stories Flooring
Hi Julian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Really helpful chap on the phone
Really helpful chap on the phone, helped me with my order, which I then completed from an email he sent me….all excellent. However the delivery arrived a day early and I was in work without access to emails to double check the delivery date…I had to leave work early and race across town to accept the order. Very stressful and work docked my wages accordingly.
17 mars 2026
Svar från Stories Flooring
Hi Carolyn,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Brilliant service and happy with…
Brilliant service and happy with quality and delivery. Will add pics when floor is done ☺️
16 mars 2026
Svar från Stories Flooring
Hi Rachel,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I had to wait 3 days for my delivery…
I had to wait 3 days for my delivery which was dumped outside my flat, I have a severe physical condition and had to call someone to bring it in, I will never use thus company again, they are cheats
10 mars 2026
Svar från Stories Flooring
Hi Barbara,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Paul,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Efficient service
We ordered 3 samples, they were delivered in 2days, free of charge. The process was straightforward and the samples were a good size so we could actually see the pattern. We are now ordering the flooring, excellent value and quality.
11 mars 2026
Svar från Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Dorrian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
quick easy to order service
quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extra blood, sweat and joy! 😊 david cross
13 januari 2026
Svar från Stories Flooring
Hi David,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I am so happy with my new flooring
I am so happy with my new flooring. Fantastic high quality product at a great price. Super helpful customer service with excellent communication. Delivered in perfect condition on my requested date. Would highly recommend.
10 februari 2026
Svar från Stories Flooring
Hi Phil,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great fast sample service!
5 mars 2026
Svar från Stories Flooring
Hi Jenny,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Ordered samples Thursday they were with…
Ordered samples Thursday they were with me Saturday! Great service!
5 mars 2026
Svar från Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi James,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Quick delivery
3 mars 2026
Svar från Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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