This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mer
Företaget har svarat
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mer
Företaget har svarat
How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktuppgifter
3,2
Medel
293 omdömen
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
GEEKVAPES ACHILLES HEEL IS THEIR SUPPORT OR LACK THERE OF
The is 2nd to none in my opinion but the support is in the basement bad. No real ability to fix problems big or small without adhering to their inflexible confides of receipt and in a timely fashion. Don’t wait if u have issues or may have issues jump on it. I think the powers that be have no feel or connection or don’t care about the disconnect with their overseas agents that must translate everything slowing down what I continually found to be a waste of time and more to be the Great Wall of China. If a product comes out better I’ll switch on that alone
21 augusti 2024
Svar från Store Geekvape
We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.
They are attentive and responsible with…
They are attentive and responsible with customers and always willing to respond to any situation that arises.thanks
12 september 2024
Omdöme utan inbjudan
Svar från Store Geekvape
Thanks for your love!
Attention un site frauduleux utilise le nom de Geekvape
Bonjour, Je modifie mon 1er message. J'ai commandé la GeekVape Aegis Legend 3 Kit Carrera Edition 230 W sur le site de GeekVape ou l'adresse http est geekvapedistro.org le 11 Juillet or ce site est frauduleux. Il vous contact via Whatsap. Surtout ne les croyez pas surtout s'il vous demande des frais supplémentaires pour le transport et une soi-disante assurance. C'est une Arnaque. Par contre le site store.Geekvape.com mérite un 5 étoiles car ils m'ont contacté de suite mais ne peuvent pas faire grand chose pour moi malheureusement.
11 juli 2024
Omdöme utan inbjudan
Svar från Store Geekvape
Hi there,
Could you please tell us which store you bought this product from?
Could you please send your order number or transaction records in your payment account to us, so that we can check for you?
Ensure products are fully shipped
Ensure products are fully shipped, not partially shipped and then updated en route as a full shipment. Got an email about a partial shipment and the day it was set to arrive it was updated as the full shipment, however I only received the excessories I order and not the mod I was needing to replace the one I've had for 3 years. Customer service wasn't much help as they needed the invoice which wasn't put inside the parcel before shipment. So wasted 60+$ and have stuff for a mod I don't own.
20 juni 2024
Svar från Store Geekvape
Hello friend,
If the packaging bag has been thrown away, you don’t need to provide a photo of the delivery note (shipping label) on the product package. But we need you to provide photos of all the products you received so that we can register, and then verify the situation with the warehouse staff and arrange re-sending for you.
Sorry for the trouble to you.
Once we have these, we will send feedback to our relevant department for verification.
Thank you for your cooperation.
Top of the line vape for and awesome…
Top of the line vape for and awesome price. Very professional and helpful staff and speedy shipping and delivery.
21 juni 2024
Svar från Store Geekvape
Thanks for your love!
Shipping was fast and product was…
Shipping was fast and product was packaged well and delivered on time.
20 juni 2024
Svar från Store Geekvape
Thanks for your love!
Order #GK145199
Order #GK145199
I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receive it in a timely manner. Can i please get some help from customer service.
Update: We can cancel the glass product and ship the other.
21 juli 2024
Omdöme utan inbjudan
Svar från Store Geekvape
Hi there,
We have canceled and refunded the glass for you, please allow 3-7 working days to receive the refund.
Products in stock will be shipped as soon as possible.
I still have not received My order.
I still have not received My order.
Order number ORDER #GK143052
1 juli 2024
Svar från Store Geekvape
Hi there,
Thanks for your order.
The purchase button is "pre-order" for the products you ordered.
Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.
Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is at the end of the month.
Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.
Be careful scammers!!
Be careful scammers!!
my new Geekvape got defective in the first 14 days.
i went to their website and after 3x 2h support session i still didnt recieved my replacement...
they always say they busy and i will receive in the next 48h a email for my replacement. never got an email and its now over 1 month
24 juni 2024
Omdöme utan inbjudan
Svar från Store Geekvape
For aftersales inquiries, you may contact our livechat at: https://geekvape.com/support/contact/
Thank you for having business with us. Take care and have a great day!
Everything was delivered on time and I…
Everything was delivered on time and I was pleased with the quality and craftsmanship of the product. The only problem was I wasn't informed that the batteries were not included.
20 maj 2024
Svar från Store Geekvape
Hello friend,
It is stated in our product Listing that our products do not include batteries. We don't sell batteries. Batteries you can buy locally or online.
Battery Specification: external double battery 18650 (not included)
https://store.geekvape.com/products/geekvape-t200-aegis-touch-kit-200w
The battery should have flat surface on both ends in order for you to close the battery door.
Great products and great service
Although my order was delayed, I was contacted with an apology and told when I could expect it. I understand that things can happen to slow down deliveries and I really appreciate their efforts to let me know what was going on. I love geek vape and I love the products.
22 april 2024
Svar från Store Geekvape
Thanks for your love!
Svar från Store Geekvape
Thanks for your love!
I received exactly what I ordered
I received exactly what I ordered. Everything worked perfectly.
20 maj 2024
Svar från Store Geekvape
Thanks for your love!
Will be shopping there again soon!
Great communication and honored all requests. Quite rapidly, I must say. The product that I purchased was packaged well and in perfect condition. Very professional, courteous & helpful customer service representatives. I will be keeping them in my contact list for future shopping needs. And, trust me, I’ll be doing that soon!
19 juni 2024
Omdöme utan inbjudan
Svar från Store Geekvape
Thank you for choosing Geekvape.
I hope I was able to provide you with a good customer service experience.
We value your business with us. Stay safe and stay healthy always.
Geekvape unwilling to stand behind…
Geekvape unwilling to stand behind warrantee even when contacted via email with detailed explanations on the day delivered, that the product does not work. Instead I was provided a list of required tasks to be completed with written explanations of each activity and a recorded video of each action taken and the failure demonstrated. Don't Buy!
22 april 2024
Svar från Store Geekvape
Hello friend,
Sorry, we have corresponding after-sales policy, but you need to provide relevant videos and S/N (serial number).
Then we will report back to the relevant product technical department for verification and provide you with a solution as soon as possible.
Our warranty policy: https://geekvape.com/support/warranty/
Fast service
Placed order, received product in a timely manner , couldn't ask for better , no complaints 👌
22 april 2024
Svar från Store Geekvape
Thanks for your love!
Svar från Store Geekvape
Thanks for your love!
Svar från Store Geekvape
Thanks for your love!
When I ordered the tanks it did not…
When I ordered the tanks it did not state that they were on backorder. So it took about 2 1/2 weeks to get my order.
20 mars 2024
Svar från Store Geekvape
Hi there,
Thanks for your order.
The purchase button is "pre-order" for the products you ordered.
Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.
Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is March 20.
Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.
Thanks for your feedback, we will keep improving our shipping service!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.