This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mer
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Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mer
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How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mer
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Företagsinformation
Skrivet av företaget
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktuppgifter
3,2
Medel
293 omdömen
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality service
Hopefully shipping from the US warehouse will expedite the shipping. Otherwise, good service, they followed up with a missing package. Good on ya mate!
31 maj 2025
Svar från Store Geekvape
Thanks for your love and feedback, we will keep improving our shipping service!
Order was delayed
One item made my whole order delayed for about a month now, they didn't even offer me faster shipping nor a discount very poor customer service, and they also took forever to reply to my email, they never emailed me about any delays or back order.
31 maj 2025
Svar från Store Geekvape
Hello there, sorry to keep you waiting. We very much understand how you feel.
We haven't received your email before. Could you please take a screenshot of the history record and show it to us?
Geekvape Z Series Coil DTL 5pcs/pack - Z0.15 ohm(80-90W) / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website.
The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31.
Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.
Had a problem with my Legend 3 and…
Had a problem with my Legend 3 and Geekvape's customer service is awesome! They were able to take care of my problem and now I'm a happy customer! Will buy again!
31 maj 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Thanks for your love!
very good handling of order
I am impressed on how support at geek vape has handled a lost parcel tacking care to mantain the customer informed by a quick resend of the part even if the color dropped off was different.
Great job thank you.
2 maj 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Thanks for your love!
Always fast service and shipping
Always fast service and shipping. Never had any problems. Great store!
20 mars 2025
Svar från Store Geekvape
Thanks for your love!
Received as expected
Received as expected. Picked and packaged well. Great job!
23 april 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Thanks for your love!
Preordered a battery and it came ahead…
Preordered a battery and it came ahead of schedule. I asked support if it could be expedited and they were quick to respond and kept in touch up until I received it and even asked me to verify everything was in the box before signing off, thats good customer service that cares.
25 april 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Thanks for your love!
Buen trato y precisión en el proceso de…
Buen trato y precisión en el proceso de compra y envío. Gracias
31 mars 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Thanks for your love!
It kicked the can today
It kicked the can today. Just tossed it in the trash. Tank works as it should but the mod went bad. The 65 watt setting is not what its putting out. It fried 2 coils before I tossed it. I have always had great luck with my Geek vape mods. But the news are just not the same quality. Went back to an older model Aegis.
19 januari 2025
Svar från Store Geekvape
Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.
Svar från Store Geekvape
Thanks for your love!
They made my situation right and sent…
They made my situation right and sent me a replacement device with no problems. I wish you could at least get the same color mod you had that was defected instead of a random color. I needed up with rainbow, the one color I absolutely didn’t want. A local vape store swapped it out for the color I wanted so props to that vape store.
23 december 2024
It's really one amazing company
It's really one amazing company; I've been buying through Geekvape for years and have never had any issues.
AAA company
20 november 2024
Svar från Store Geekvape
Thanks for your love!
I ordered e-cig mod
I ordered e-cig mod. and only relieved the bottom door. I went back to page I ordered from and it was the complete mod not just the bottom door.
I'm still looking for a store that is honest, any help would help.
29 november 2024
Omdöme utan inbjudan
Svar från Store Geekvape
Hello friend,
Sorry, you only ordered the battery door (cap) for L200(Aegis legend 2) from our link https://store.geekvape.com/products/geekvape-accessories-collection. You did not order the whole Mod.
But despite this, we have refunded you the full amount.
Price was good for coils that I…
Price was good for coils that I couldn't buy at local vape shops and the product was shipped relatively quickly.
21 oktober 2024
Svar från Store Geekvape
Thanks for your love!
Very unhelpful and unfriendly
Very unhelpful and unfriendly. Will not use this company again.
20 september 2024
Order hasn't shipped after 8+ days
Order hasn't shipped after 8+ days, no response to an email sent 3+ days ago, or the other one sent yesterday. When I call they say the chat. When I chat they say to email. They'll transfer you to random departments just to get you off of their line. Also, their main profile on this platform has a rating of 1.5 so they abandoned it and moved to Total scam.
30 oktober 2024
Omdöme utan inbjudan
Svar från Store Geekvape
Dear customer,
We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.
Can you provide us with relevant screenshots and the order number?
Please tell us the name or email you used when placing the order.
Thank you for your cooperation.
I had a little issue with my pod and…
I had a little issue with my pod and the customer service stepped in to resolve the situation in a very convenient and pleasant way , problem solved and I can tell you that I like my pod very much. Would recommend them without hesitation
10 oktober 2024
Svar från Store Geekvape
Thanks for your love!
Svar från Store Geekvape
Thanks for your love!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.