Easy Living Mobility Omdömen 

Very good customer service. Alice was very helpful and advised me on how to solve my problem.

Alice managed my battery and charger that I returned as faulty after charging it and smoke came out of it! I received a call from Alice advising the outcome of their engineers investigation. Her explanation clarified that the battery was fine but I had accidentally damaged it and shorted the battery terminal. The customer service side was great. I needed a new battery and charger. This was offered to with a huge discount and will be delivered to me within a couple of days. Definitely a 10 from me for both Alice and the company

Exceptional customer service. Was kept fully informed of delivery date and time and told the name of the guy delivering. Lawrence phoned half an hour before he got here to confirm exact time of delivery. He showed me how everything worked on the scooter and was extremely knowledgeable and helpful. Would 100% recommend this company for purchasing quality goods with exceptional customer service.

Lawrence came out to our house to deliver my Model T scooter,he explained very clearly how to fold and un -fold the scooter.
Lawrence showed us how to disconnect the battery and to make sure not to keep the battery in a cold place as it effects the battery life.
Lawrence also explained very clearly how to use the gears, brakes etc,also gave me advice to stay safe as the scooter is quite nippy.
Many thanks
Lawrence.

Had an amazing experience with this company, Its been delivered today and we couldn't praise Lawrence enough, he explained everything throughly was friendly and kind and so helpful, would 100% recommend to everyone.

Christian supplied an excellent service. Firstly by making sure the scooter I had chosen was suitable for my needs and then explaining to me the warranty and insurance. Would highly recommend him. And appreciate his patience whilst my payments were being made.

Lawrence was very informative and took time to explain clearly to my father how to operate and use his new scooter. He was very reassuring and made us all feel at ease, so much so that my father seemed instantly confident in his purchase . He was a pleasure to deal with thank you so much .

**Update**
The measure of a company's service is probably at its most honest when there is a problem rather that when things go well!
Below is my original 1* review and I'm happy to say that now, with the matter resolved, I can post a more positive score.
My thanks to Alice for her tenacity in resolving the issues, for the replacement bag and for the promised refund.
...o0o...
I ordered a bag online and when it arrived it was much smaller than the dimensions stated on the website.
I called and spoke to a member of the team who said they'd look into it. When nobody responded, I chased it up and spoke to someone who assured me they'd look into it. When I chased it up a second time, I was assured that they had found a larger bag and that it would be despatched immediately.
It is now two weeks later and still no bag...
I have placed yet another call into the team today and am yet to receive a response.
So, the information on the website was inaccurate, the team (despite their professional and friendly persona) have so far been unable to resolve my issue and I am still without a bag for my wheelchair.
As you might imagine, I am not happy and this has been a poor experience to date.

Had a problem ordering on line but with the help of Christian on the phone ordering a new scooter was made easier.

The company were very quick to organise delivery of a replacement wheelchair, and organise the pick up of the old one. Friendly and efficient service.

Visited shop on Monday and purchased a model m after being shown it by a very nice lady who was extremely knowledgeable about the product.
This was delivered 2 days later by an extremely nice chap called Lawrence who took me through how to use the model and who also was excellent with his knowledge about the product.
Will definitely visit the shop again should I require anything further.

We had a great instore experience and the lady in the shop was really helpful in allowing mom to choose her chair and test drive. Lawrence has delivered moms motorised chair today. An excellent demonstration of use. He called before arriving which was really helpful to allow me time to come from work to be there for delivery.

I bought a pelma foldable electric wheelchair but it seemed to buzz and have like a vibration going through it even when it was switched off. I contacted them to report this problem and they asked me to send it back which I did. No replacement was provided. I received a brand new chair but this one buzzed even more than the first one! I sent that back too. The engineer said there was no buzzing from it. I sent a video of it violently buzzing with no one sitting on it. I am due to go on holiday on Thursday morning and have just been told I won’t receive it back before then. The airline have all the dimensions and weight etc of the pelma and I’m not getting it back on time.

Christian was extremely Helpful from start to finish, would recommend this company, brilliant service throughout

Christian was very helpful doing a comparison to another chair I'd looked at and helped me feel confident that if it's not right I can return with 14 days so I'm very happy

Cheerful, helpful, understanding of my needs.

Lawrence delivered my scooter today asked him to show me how to take it apart which he did, I didn’t feel rushed he had patience and time with me, explained everything I needed to know

I have used Easy Living Mobility in Cannock for about 7years. I have to say,I cannot find one bad thing to say about them. I recently had a new canopy fitted on my Kymco scooter. As always,Martin did his job perfectly. He was polite,professional,yet lovely to chat to. He always tells me to “Take care” at the end of every visit. Fabulous customer service. The staff in the shop are wonderful-Kay hasn’t been there very long but she is doing brilliantly. Would recommend this store a million times over. Thank you!