Acer Omdömen 

Amazing customer service and fast delivery

Received the laptop I purchased through their online store. Device looked great, performance was as expected. Around 3 hours of having the device, the screen randomly turned black and had a massive blue line just running through the side of the screen (This is usually caused by micro fractures in the display assembly). So I reached out to have it replaced instead of repaired so I could avoid any cosmetic damages that come with the repair job. It took them a week to receive it from when I shipped it, and we have now gone through 2 weeks with no response what so ever on what's going on. At least with Dell, HP, and Lenovo they work with consumers the same as a business. I've had to work with them multiple times for replacements at my job. But Acer is just horrendous on this front, I believe there is a reason they only tested if they could use this company. And it's showing pretty well.

I ordered a battery, 3 weeks later nothing, sent email number of times but was told they would not go through, outlook there is a problem and advised me to block them. I'm in my mid 70s so not up to date with the WWW but just realised i've been scamed.

You sold the "right CTRL" to Windows, they turned it into "Copilot key" which is the most useless and time wasting key there ever was.

Terrible service. I purchased on the website (Ireland) without having an account. After that, I created an account using my Google account, using the same email used on my purchase, right after I concluded my order. When I access my recently created account, I cannot find any orders in my order history. I created a ticket with the contact form explaining the issue. I received what looks like an automatic email asking to use the privacy contact channel through an online form, as they understood that it was related to my account permission. Within less than 5 minutes, I received an automatic reply saying that my ticket was closed. When I tried to use the privacy contact form, I got an error where the page was not loading. I could not reply to the ticket because it was closed without my consent. I had to open a new ticket explaining the issue again and explaining that the form was not working. I received that same exact response to use the privacy contact channel with the same link to a form, and again, the ticket was closed without my consent within less than 5 minutes. I could open the form this time. I filled in the information. Now I received a response from the privacy channel saying to contact the original support channel that had previously forwarded me to them.

Jeg har bestilt fra store.acer.com. Siden var på dansk. Jeg var lidt bekymret efter at have tjekket anmeldelser her. Men min søn ønskede sig deres computer taske i julegave, og han var meget opsat på det skulle være den. Så jeg tog chancen. Jeg modtog pakken efter kort tid. Der har ingen problemer været med hverken ordre, levering eller kvaliteten af varen. Jeg har kun godt at sige :-)

1. Bestel een nieuwe laptop.
Krijg een refurbished geleverd alsof nieuw.

2.
Inmiddels contact met Acer over de opties

I tried to place an order 4 times!
The store has some problems with accepting payments (I checked with my bank, the problem is on the store’s side), but nobody cares.
Acer technical support responds after 3-4 days (!). All responses are in the style of “Well, something went wrong, we don’t know what is it and we’re not interested. Have a nice day. The ticket is closed.”
No one is trying to understand the problem; apparently, no one is interested in profit.
They ruined us a holiday because I didn’t have time to buy the right gift on time.

Wilde laptop terugsturen. Zat nog in ongeopende omdoos. Een martelpartij die uiteindelijk lukte, na veel webformulieren en telefoontjes met lange wachttijden. Vriendelijke mensen aan de telefoon, daar lag het niet aan. De organisatie van het bedrijf deugt niet. Mijn advies, laat je niet verleiden door een mooie aanbieding.

Very easy website to navigate and find what you need. Smart customer service and delivery prompt. Very happy indeed.

Easily found the products I was looking for. The website is responsive and very user-friendly.