Stone & Strand Omdömen 29

Last year earrings purchase through Net-a-Porter (certified by the Responsible Jewellery Council). Not genuine Opal gemstone.

I ordered two rings, one of which was clearly damaged/misshapen upon arrival. Customer service was pretty nonchalant about it (it's not a pair of jeans - it's a diamond ring!) but agreed to provide a refund. The communication wasn't great -- for example, I asked them to waive the return shipping fee since it was their error, but they kept giving vague, scripted non-answers. In light of the weird customer service, I became worried about their legitimacy as a company and their quality control, like what would happen if I discovered an issue with the other ring (and they were much flimsier and more cheap looking in real life anyway) so I shipped both back. Then it took 2 weeks to get any update on the refund. I also tried calling their phone line 10x to talk to someone, but it wasn't in service. I understood it was a busy season, but this is a fine jewelry company and people are spending a lot of money (my order was $1k). Then they finally processed my refund... but only refunded me for one of the rings and charged me for return shipping anyway. After I sent several frustrated emails, they refunded the rest a few days later with a tone-deaf message not acknowledging that they sent me a damaged ring in the first place and made the return process difficult and drawn out. This brand is way overhyped. Their whole shtick is that they sell fine jewelry at more affordable prices, but you get what you pay for. If you're spending this kind of money anyway you may as well invest in more legit and respectable brands.

I ordered a piercing earring from them for my tragus piercing. I followed their instructions for securing it to the letter. Two-three days laters I realized the earring was no longer in my piercing. Such a waste of money. I wish I had checked here prior to ordering from them.

I also purchased a pair of the teeny diamond stud earrings also in January 2021 for my daughter via Net-a-Porter. They also turned an ugly rust colour which made me question what did I exactly buy. I firstly tried to find out from Net-a-Porter (I will leave a separate review on them who I purchased them from). I sent original email 18/7 with my specific question to customer service. I sent another reminder email 21/7 & got a generic response telling me they don’t have access to this information and referred me to their FAQ page. The last email traffic from them was 22/7 informing me that they don’t have any product information and they will pass my feedback to upper management. I didn’t give feedback I asked about the ‘gold’ that is stated on product description. I’ve never in my life had to deal which a company who clearly cannot be transparent with what they are flogging!

Boyfriend bought me the Teeny Diamond Stud Earrings for Valentine’s Day 2021. It is now July 2021 and my “solid gold” earrings have turned to an ugly rust color. They claim it is 10k solid gold on the website. I have an ACTUAL pair of 10k solid gold earrings that I have been wearing for 2 years straight that have not turned colors AT ALL. Beware they are selling fake gold pieces and they only have 100 days warranty. Considering these microscopic earrings costs so much and turned color, avoid them. My cheap 10k gold earrings from Belk’s look 1000x better 2 years later.

I purchase the eternal baguette diamond band in gold in August 2020 as an engagement ring. My partner and I were in love with the ring when we first received it. However, in a couple of months the majority of the ring became greyed out and the diamonds have disappeared. The ring has completely deteriorated... How embarrassing. Also note that no jewelry is to be wetted/showered in and do not wash your hands in it.... But they don't write that in the jewelry description, it's only in the REFUND section.... Their jewelry is not for everyday wear. They never wrote back to my email sent months ago so I am now writing a review. Horrible customer service and sham of a company. CHEAP.

Incredibly disappointed in the necklaces I ordered. These items are very expensive considering how tiny they are in person. On top of that the necklace is so fragile that they snapped in half after getting twisted together while wearing for a few hours. I literally had these items less than 24 hours before they snapped

I have to say after purchasing (and returning) more than 5 different pieces from Stone and Strand, I would avoid this company. Every purchase I’ve made has been such a letdown. Flimsy pieces, smaller than expected, underwhelming. They are not that affordable either. I get that this is a trendy jewelry company which is why I’ve been sucked in multiple times. I love on trend dainty pieces but literally every time I’ve ordered the pieces don’t look well made. I bought a 10k diamond huggie that was almost 400 dollars which is insane I know. But when I received it, it was so small and so cheap looking. They also charge you to ship items back if it doesn’t workout. There are tons of affordable jewelry prices that aren’t as trendy with marketing but have way better quality and prices I would shop there. Ross simons or even Etsy would be better alternatives.

Don't buy from this expensive but poor quality US jewellery producer. Their Moon and Star 14k golden chain snapped like paper after a few months of very sensible use. I know and respect my jewellery. Stone & Strand provide no service, support or remedy whatsoever quoting being a small company. I won't be buying any of their products again.