These guys have taken over grand central in Warrington and so far I have found their communication excellent. They also seem very proactive on the management side. A real improvement on the previous o... Se mer
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Det här tycker kunderna
Stevenson Whyte have recently taken over the management of the apartment building in which I own my flat. The previous management company were extremely difficult to deal with and left some pretty lar... Se mer
We recently moved into a property managed by Stevenson Whyte and have had a great experience so far. We have reached out to our site manager multiple times and Riley always provides a very helpful and... Se mer
Another review to highlight poor customer service. Complained many times regarding communal bin area. Called 1 weeks ago to speak with property manager and as always not available, requested a cal... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Stevenson Whyte is the leading block management and estate agent covering only the northwest of England, predominantly Manchester, Liverpool and Leeds. With two offices in Castlefield, Manchester City Centre, and a satellite office in Liverpool, ideally placed to serve Manchester, Merseyside and West Yorkshire. Established in 2008, we've grown to be one of the largest block and estate managing agents in the northwest due to our customer service lead approach and reasonable pricing. However, we will never be nationwide and we are not owned by one of the huge corporate agents; we're independent and proud. Our pricing strategy is clear and upfront, we have no hidden fees, charges or in-house contractors. Stevenson Whyte are members of Propertymark, TPI and the Property Redress Scheme, ensuring excellent service standards, delivered by our professionally trained staff. If you're considering switching agents get in touch with one of our offices for further information: For block management enquiries please email - blocks@stevensonwhyte.co.uk For lettings and sales enquiries please email - info@stevensonwhyte.co.uk Start your search now, register with us for property alerts, or request a free sales or rental valuation of your property.
Kontaktuppgifter
5-9 Duke Street, M3 4NF, Manchester, Storbritannien
- 01618325060
- info@stevensonwhyte.co.uk
- stevensonwhyte.co.uk
4,1
Bra
51 omdömen
Ingen aktuell inbjudningshistorik
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Very pleased with their block…
Very pleased with their block management service, since switching in 2017. James and Riley have been attentive, quick to respond and just generally very helpful. A completely different level of service to that received from the previous national company.
9 augusti 2022
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Excellent service
I have used Stevenson Whyte as a landlord, using their full management service for more than 10 years and more recently their sales service to sell my property. We have had a few ups and downs along the way but they have always been sorted out quickly and fairly. Jennie handled the sale of the property and did so efficiently, keeping me informed and updated. I can highly recommend them in both areas as well as the fact the service they provide is very good value for the money.
26 april 2022
Omdöme utan inbjudan
Great company
Great company; manage the building of our flat. Deal with all issues in great manner and timing couldn't ask for more! Riley in particular was a great help with a recent maintenance issue!
18 mars 2022
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Svar från Stevenson Whyte
Hi Lily, thank you so much for your kind words, they mean a lot. I'll be sure to pass on your comments to Riley too.
Thanks again,
James Stevenson (director)
Disappointed
Everything ok during the tenancy, they've been helpful when needed.
Unfortunately the situation it's been quite different after we got out from the apartment, as we cleaned and left it in better conditions than we found it but they still charged us a £140 bill for additional cleaning.
Plus, it took them more than 2 months to pay us back the deposit, which only came after several requests, bad reviews, and finally contacting the owner.
Quite disapponted, I'm not giving one star only for the initial service.
15 december 2021
Omdöme utan inbjudan
Svar från Stevenson Whyte
Hi Peppe,
I've pasted my response to your partner, Jennifer's, review below, as the situation and mistruth are the same. Further, a cheque was issued to you the same day that you provided your address, so we have attempted to return funds to you.
"Thanks for taking the time to leave a review, across all of the review sites it seems, though your comments are really quite unfair and, unfortunately, untrue.
As the property was left in a state that needed further cleaning, plus the removal of a mattress, we have no option but to pass this cost on to you. I'm afraid it isn't our responsibility or that of the landlord to clean the property after you've left, this is stated clearly within your tenancy agreement and inventory. The delay was actually caused by the toing and froing over the cleaning deduction; once you confirmed your forwarding address the reimbursement was issued the same day, so, i'm afraid we aren't the cause of any delay here. Further, you also threatened that you'd leave a negative review if you were charged for the cleaning, which is disappointing as we have been nothing but helpful and, again, are not in a position to pay costs that you are liable for.
The £140 cleaning cost is a fairly standard end of tenancy cleaning price, please do check this with cleaning companies in the area and you'll see that it's actually quite competitive. We gain nothing from any deductions, nor the additional time needed to revisit the property, our aim is to simply make the property available again as quickly as possible.
Your review is solely based on your deposit deduction, you haven't mentioned our excellent service during your tenancy, which is also quite unfair.
To avoid deductions from your deposit in future please organise for your property to be cleaned and do not leave any furniture behind, as neither the agent or landlord are liable to pay for this. I would recommend asking any future agent for the contact information of a cleaner, which would ensure the property is cleaned to the standard required, also avoiding the need to leave negative reviews against other agents that will actually have been trying to help you.
Yours sincerely,
James Stevenson
Director"
Not happy at all
I've got a very bad experience with this agency, they didn’t pay the deposit back for more than two months!
They also charged us 140£ for the cleening fees, even if when we got in the flat wasn’t really clean and we left it in perfect conditions.
22 november 2021
Omdöme utan inbjudan
Svar från Stevenson Whyte
Hi Jennifer,
Thanks for taking the time to leave a review, across all of the review sites it seems, though your comments are really quite unfair and, unfortunately, untrue.
As the property was left in a state that needed further cleaning, plus the removal of a mattress, we have no option but to pass this cost on to you. I'm afraid it isn't our responsibility or that of the landlord to clean the property after you've left, this is stated clearly within your tenancy agreement and inventory. The delay was actually caused by the toing and froing over the cleaning deduction; once you confirmed your forwarding address the reimbursement was issued the same day, so, i'm afraid we aren't the cause of any delay here. Further, you also threatened that you'd leave a negative review if you were charged for the cleaning, which is disappointing as we have been nothing but helpful and, again, are not in a position to pay costs that you are liable for.
The £140 cleaning cost is a fairly standard end of tenancy cleaning price, please do check this with cleaning companies in the area and you'll see that it's actually quite competitive. We gain nothing from any deductions, nor the additional time needed to revisit the property, our aim is to simply make the property available again as quickly as possible.
Your review is solely based on your deposit deduction, you haven't mentioned our excellent service during your tenancy, which is also quite unfair.
To avoid deductions from your deposit in future please organise for your property to be cleaned and do not leave any furniture behind, as neither the agent or landlord are liable to pay for this. I would recommend asking any future agent for the contact information of a cleaner, which would ensure the property is cleaned to the standard required, also avoiding the need to leave negative reviews against other agents that will actually have been trying to help you.
Yours sincerely,
James Stevenson
Director
Excellent!
Excellent management company. Very helpful and friendly staff. Very good communication at all times with very effective and efficient handling of any problems. Always a pleasure to deal with. Thank you.
28 september 2020
Omdöme utan inbjudan
Stevenson Whyte just right!
Stevenson Whyte have addressed the many challenges that inevitably come with a recent take over from a longstanding previous Management Company. They have dealt with the additional challenges created by the Covid Pandemic with polite efficiency and an aim to give the best service possible in uniquely-challenging times. We are looking forward to continuing a mutually-agreeable successful working relationship in the future and benefitting from their modern working practises and expertise.
16 september 2020
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Stevenson Whyte
My daughter and I have been dealing with some long-term issues recently regarding our home. Due to our previous management constantly ignoring our requests, everything we had asked for had gone unattended. We have experienced months of questionable stress trying to chase simple questions that could be answered in minutes and it simply wasn’t good enough.
We had never heard of Stevenson Whyte prior the takeover of management and had little hopes due to the last two years. I am happy to say that recently, I have been communicating back and forth with a lovely gentlemen,Ryan, who has been an absolute angel in getting this sorted. Our home is going to be put on the market soon and we couldn’t be happier with the service we have received in the past two months. Many thanks.
4 mars 2020
Omdöme utan inbjudan
One of the most sincere property agents encountered to date by my parents and I
I'm not a bot, but I did also post this review on Google's listing for StevensonWhyte as well :-)
- Successfully selling our shop in a town centre: The New Oriental CIty
We first hired these good folks circa August 2017 ish to value and sell our leasehold business premises, which one of the fine gents called James did within 7 months...for a very acceptable 5 x figure sum.
The process was efficient and straightforward throughout for us and the buyer throughout, with James being an honest and sincere (very important, considering some of the #other big name business selling agents/brokers out there who were far less so) go-between middle-man.
***
- Renting in a regional City Centre
Currently during 2019 however, once again #StevensonWhyte this time through a youngster couple of staff members, Jennie and particularly Master William, have been #very courteous and #helpful in securing (literally within 24-48 hour) repairs for key maintenance issues such as #LeakingPipes to faltering #HeatAlarms within the short term rental property we've leased for a few months here.
- Separately, my family had also asked Master William for details regarding the #landlord and #maintenance support packages their firm may offer, (as we're looking to secure 2-4 properties, as things stand, to #rent out in the near-medium future around the North) which again William was very efficient to the mark with also.
Of the 4-5 different property agencies we've dealt with in recent times, #StevensonWhyte (with particular emphasis on team members William and Jennie, really stand out for us) really stands out as one of the top 2 agencies Mom and I would be comfortable in entrusting new business to...and hopefully heavens allowing, we'll be able to do so again, for mutual benefit, very soon in the future.
- 5 stars out for the Staff members customer service & simplicity of the admin aspects.
- 5 Stars out of 5 also, for the efficiency of repairs and maintenance
Keep up the great work guys :)
5 augusti 2019
Omdöme utan inbjudan
Helpful, honest and efficient
As above really, sold my property and helped me to search for a buy to let. Quick to respond, and always did/do. Achieved a good price for me, quickly, and kept me informed throughout the sale. The buy to let property is being managed closely by them, and again i'm kept up to date. I don't have anything negative to say about them.
30 april 2016
Omdöme utan inbjudan
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