Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... Se mer
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Plats
Byt platsRannoch Road, Birkenshaw Trading Estate, G71 5PR Uddingston, Scotland, GB
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Det här tycker kunderna
Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... Se mer
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Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... Se mer
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Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... Se mer
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Företagsinformation
Skrivet av företaget
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktuppgifter
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, Storbritannien
- 01698 811555
4,5
Utmärkt
346 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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A good all round experience
A good all round experience. Well laid out store with good range of stock on show.
Also enjoyed the lovely coffee shop
7 maj 2025
Svar från Sterling Home - Uddingston
Dear Tom
Many thanks for your kind words following your visit to our store in Uddingston.
We are glad that you enjoyed the layout of the store and the range of furniture displayed.
It's great that you also enjoyed a coffee during your visit.
It's great when our customers get in touch so thank you for taking the time and hopefully, we will see you again.
Kind Regards
Sterling Home Team
Betty was extremely helpful and…
Betty was extremely helpful and informative, with it being our first purchase of a sofa for our first home we weren’t entirely sure of the process. From start to finish Betty made it very simple. No pushy sales tactics and stuck within our budget. Highly recommend.
7 april 2025
Svar från Sterling Home - Uddingston
Hi Nathan ,
Thank you so much for lovely review, it means a lot to us.
We're thrilled to hear that Betty made your first sofa purchase a smooth and positive experience.
Betty's a valued member of our team and we will be sure to share your kind words with her.
We truly appreciate your recommendation and look forward to helping you again in the future.
Kind Regards,
The Sterling Home Team
The service was excellent as usual .
The service was excellent as usual and
Angie was great and so professional
30 april 2025
Svar från Sterling Home - Uddingston
Hi Sandra,
Thank you so much for your kind words, it means the world to us.
Our customers are at the heart of everything we do so we're thrilled to hear that Angie provided excellent service and was professional and helpful during your visit to our Uddingston store.
Thank you so much for choosing Sterling Home and we can't wait to welcome you back again soon. !
Kind Regards,
The Sterling Home Team
Very good service
Very good service from your sales lady and the carpet fitters Scott and Daniel
5 maj 2025
Svar från Sterling Home - Uddingston
Hi John,
Thank you so much for taking the time to share your experience with us !
We're thrilled to hear that your salesperson made your experience smooth and enjoyable during your visit to our Uddingston store.
It's great to hear that Scott and Daniel provided great service during your carpet fitting and we will be sure to pass along your feedback to all concerned !
Thank you for choosing Sterling Home , we look forward to welcoming you back again soon !
Kind Regards,
The Sterling Home Team
It has taken ages to deliver the goods…
It has taken ages to deliver the goods I would not bother in future
26 mars 2025
Svar från Sterling Home - Uddingston
Hi David,
Thank you for your valued feedback, it is greatly appreciated.
We work hard with our suppliers to offer our customers a wide choice of furniture and maintain competitive lead times .
We can confirm that your order is due to be delivered within the timeframe provided at the time of purchase, but appreciate that you are keen to have your furniture delivered as soon as possible !
Please be assured that our team will keep you updated on the progress of your order and we hope to be in touch soon.
Kind Regards,
The Sterling Home Team
Helpful salesman
Helpful salesman, not intrusive but extremely helpful when needed. Great service and everything explained well.
21 april 2025
Svar från Sterling Home - Uddingston
Hi Jennifer,
Thank you so much for your wonderful feedback!
We're pleased to hear that you found our sales team to be helpful without being intrusive.
Striking the right balance in customer service is really important to us and it's great to hear you had an enjoyable experience during your visit to our Uddingston store.
Thank you for choosing Sterling Home, we hope to welcome you back again soon !
Kind Regards ,
The Sterling Home Team
Visited Sterling’s at Uddingston with…
Visited Sterling’s at Uddingston with my wife. We were finding it difficult to make a selection until we were approached by Emma. She was so helpful and simplified the selection process and purchase for us. We were really impressed with Emma, she is a real asset to this business.
24 april 2025
Omdöme utan inbjudan
Svar från Sterling Home - Uddingston
Hi Michael
Thank you for letting us know that you found Emma really helpful when visiting our store in Uddingston and that she made your shopping experience an enjoyable one.
We will pass your feedback onto Emma as she will really appreciate that she made your visit an enjoyable one.
Customers are at the heart of everything we do and we love it when you get in touch. Thank you for choosing Sterling Home and we hope that you will visit us again soon!
Kind Regards
Sterling Home Team
Disappointing
To my knowledge, I have had one mail to tell me my goods are delayed.
I do not have an ammended delivery date and would of expected a more personal response rather than an automated mail. This is my second major purchase from Sterling, I will be very careful before I consider a 3rd. I work hard for my money, I would hope whoever I chose to spend it with would respect that.
13 mars 2025
Svar från Sterling Home - Uddingston
Hi Sean
Thank you for letting us know how you feel.
We are extremely grateful for your custom and have the upmost respect for our valued customers.
We are sorry that your furniture is running late and we will be in touch directly with the latest update.
Customers are at the heart of everything we do and it's so disappointing when you feel let down as this is the last thing we want.
Kind Regards
Sterling Home Team
Svar från Sterling Home - Uddingston
Hi Irene,
Thank you so much for your kind words !
We're thrilled to hear you found our service very helpful and first class during your visit to our Uddingston store.
Thank you for choosing Sterling Home, and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Satisfaction
A good range of products, salesman had a very good knowledge of the product we were buying and talked us through each process of the purchase and delivery to our satisfaction.
4 april 2025
Svar från Sterling Home - Uddingston
Hi William,
Thank you for your kind feedback , it is really appreciated.
It's great to hear that you were pleased with our range of products and the knowledgeable, thorough assistance of our salesperson.
Customer satisfaction is our priority and we truly appreciate your support.
Thank you for choosing Sterling Home, we hope to welcome you back again soon !
Kind Regards,
The Sterling Home Team
My order came earlier that's great for…
My order came earlier that's great for me , thnx sterling home
5 mars 2025
Svar från Sterling Home - Uddingston
Hi Gurwant,
Thank you for your feedback !
Customer satisfaction is our priority and we're glad to hear your order arrived earlier than expected !
Thank you for choosing Sterling Home, it means the world to us !
Kind Regards,
The Sterling Home Team
Sales girl very knowledgeable in…
Sales girl very knowledgeable in helping our choice of sofas.
29 mars 2025
Svar från Sterling Home - Uddingston
Hi Ian,
Thank you for taking the time to leave us a review, it is greatly appreciated !
We are thrilled to hear that Hannah was very helpful and knowledgeable in guiding you through the choice of sofas.
We truly appreciate your support and we hope to welcome you back again soon !!
Kind Regards,
The Sterling Home Team.
Helpful service
27 mars 2025
Svar från Sterling Home - Uddingston
Dear Harry
Thank you for taking the time to leave a five star review!
We love hearing from our customers and it's great that you found our staff helpful. Hopefully, this made your visit enjoyable and that you will come back soon!
Our customers are at the heart of everything we do and we would like to take this opportunity to thank you for choosing us.
Kind Regards
Sterling Home Team
Hannah was lovely and remembered…
Hannah was lovely and remembered helping us on a prior visit. She was very helpful and a pleasure to deal with
23 februari 2025
Svar från Sterling Home - Uddingston
Dear Fiona
Thank you so much for taking the time to leave a five star review following your purchase from our store in Uddingston
We love to hear from our customers and your comments regarding the level of service you received from Hannah are lovely. We will be sure to pass them on.
We are so happy that you enjoyed your visit and we hope that this means you will visit us again soon!
Thank you for choosing Sterling Home
Kind Regards
Sterling home Team
The assistant who attended to us was…Emma Scully
The assistant who attended to us was very helpful the price and delivery date was to our satisfaction.
24 mars 2025
Svar från Sterling Home - Uddingston
Hi Mrs Broadley,
Thank you so much for your kind words , it is greatly appreciated !
We're delighted to hear that Emma was helpful during your recent purchase and provided a great experience during your visit at our Uddingston store.
We truly appreciate your feedback and will be sure to share your lovely comments with her. !
We hope to see you back again soon.
Kind Regards,
The Sterling Home Team
First class service from Ross
We came back to do the sale with Ross. Ross guided my mum through the full sales process smoothly and effectively. My mum wasn’t sure how finance worked and what the best options were for her and Ross was very informative and reassured her which made her feel at ease.
First class from start to finish Ross is a credit to the company lovely guy.
19 februari 2025
Svar från Sterling Home - Uddingston
Hi Lauren
Thank you very much for leaving such lovely feedback. We really do appreciate it!
We are so pleased to hear that you found Ross friendly and helpful and that your mum felt at ease during the sales process.
We will be sure to share your lovely comments with Ross who will be thrilled with your feedback!
Your custom means the world to us and we hope to welcome you back again soon!
Kind Regards,
The Sterling Home Team.
Knowledgeable and patient staff
Knowledgeable and patient staff. Good choice of quality furniture.
16 mars 2025
Svar från Sterling Home - Uddingston
Hi Ronnie,
Thank you for your kind words !
We're delighted to hear that you found our staff to be knowledgeable and patient. Providing excellent service is our top priority and your feedback reassures us that we're on the right track.
Thank you for choosing Sterling Home, we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team.
Excellent friendly sales lady.
12 mars 2025
Svar från Sterling Home - Uddingston
Hi Eve,
Thank you for taking the time to leave your lovely feedback, it is greatly appreciated.
We are so pleased to hear that you found our salesperson to be friendly and provided you with excellent customer service whilst shopping in our Uddingston store.
We hope to welcome you back again soon. !
Kind Regards,
The Sterling Home Team.
Poor customer service
After around 10-15 mins waiting, we had to ‘interrupt’ a group of staff chatting to ask if we could place an order. At that point, we were advised it would be 3-5 weeks for our furniture to be delivered. 5 weeks pass, we contact your company to be told it would now be several months before delivery as there were delays! This also happened with our previous order and again, it was us who had to constantly call for updates! Very poor experience with your company. Don’t think we’ll be rushing back for anything else.
18 februari 2025
Svar från Sterling Home - Uddingston
Hi Jacqueline,
Thank you for taking the time to share your experience, it is greatly appreciated.
We sincerely apologise for the delay with your order and inconvenience you have experienced.
Waiting 15 minutes for service and then exceeding the initial delivery estimate is not the level of service we strive to provide and understand how frustrating this must have been for you.
Please be assured that your feedback is important to us and we will look into what happened to prevent similar issues in the future.
In the meantime, we will continue to progress the delivery of your order and keep you updated.
Kind Regards, ,
Sterling Home Team
Stressful Experience
I encountered problem after problem and a 2 day job for my flooring to be fitted turned into almost 2 months before the job was complete. It was the most stressful experience.
The assistance I received from Lauren the Flooring Manager was very good. She did her best to help but overall I will never deal with this company again.
4 februari 2025
Svar från Sterling Home - Uddingston
Hi Mrs Brooks,
Thank you for taking the time to share your experience with us.
We're truly sorry to hear that your experience was stressful and we regret that it has led you to decide not to shop with us again.
However, we're pleased to hear that Lauren was able to assist you, and we'll be sure to pass along your kind words to her.
Your feedback is invaluable, and we will use it to improve our services moving forward.
Kind Regards,
The Sterling Home Team.
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