Stellar Scientific Omdömen 692

TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent customer service! They helped find the product that fit our needs, checked availability, and shipped the order quickly.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Se mer

Företaget har svarat

Företagsinformation

  1. Laboratorium
  2. Företagstjänster

Skrivet av företaget

Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

692 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great customer service and deals

Great customer service and was able to get some great deals for getting my lab stocked!

3 februari 2025
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Svar från Stellar Scientific

Thank you so much Amy for continuing the amazing relationship we've had with the E-town community for more than a decade!

We are so honored to be one of your supplier partners and to receive this warm feedback about your experience with us!

Betygsatt 3 av 5 stjärnor

It was fine

It was fine. I ordered the product and it arrived. That's more or less all you could ask.

8 januari 2025
Betygsatt 5 av 5 stjärnor

Great service!

Quality of the product and the customer service reps are very nice!

16 januari 2025
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Svar från Stellar Scientific

Thank you Paul for leaving this message for us over the weekend!

We appreciate your business and your kind words!

Betygsatt 5 av 5 stjärnor

Great customer service

Excellent customer service. Order delivered on time. Was kept fully aware of our order.

7 januari 2025
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Svar från Stellar Scientific

Thank YOU Atul for taking time to share your reflections of our work together!

We are so happy you chose us and gave us the opportunity to showcase the team's insane commitment to service.

Thank you for choosing Stellar Scientific

Betygsatt 5 av 5 stjärnor

Timely delivery

Timely delivery

30 december 2024
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Svar från Stellar Scientific

Thank you so much Alok for your business and for sharing this feedback with us.

Considering your order was made on the morning of December 24th, we were unsure how quickly it would arrive.

We are delighted to know our delivery partners did their job well!

Thank you for choosing Stellar Scientific

Betygsatt 1 av 5 stjärnor

CUSTOMER SERVICE

16 december 2024
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Svar från Stellar Scientific

Update Jan 6th, 2025

This is really unprecedented. We cannot resolve an issue when our calls, text messages and voice mails are not responded to.

We've notified Trustpilot about our difficulties and that we feel we are being treated unfairly.

Even accounting for the holidays, for their to be no communication back for two weeks is not the way business is done.

Update Dec 30th, 2024

We have tried unsuccessfully to reach you for nearly a week to get this matter resolved: Email, cellphone, SMS, nobody can get through or get a reply.

I have had discussions with our warehouse and your sales rep, and I have been told you claim we shipped the incorrect product.

According to our internal records, the order was done correctly and so we have been requesting a photo of the box label to confirm an error was made.

If you could please send us a photo so we can confirm we did indeed ship you the wrong PCR plates, we will send a return label and ship the correct product asap.

Please help us take care of this for you.

Original reply 12/24/24
We're very sorry to see this one star review. Can you please provide us with some information to know how we disappointed you?

I remember this order was received late on Friday the 13th after FedEx had already come.

I recall we were not able to honor the original request for overnight delivery and a member of the customer service team emailed you to give the option to cancel the order

It looks like it was shipped on Monday the 16th via Fed Ex 770802437178 and received the following morning by 11AM - so overnight shipping was used.

Did we receive a cancellation request in writing and mistakenly shipped it anyways?

Please let us know what we did wrong and we will address is asap.

Betygsatt 5 av 5 stjärnor

Easy to make a purchase

Easy to make a purchase, prompt and keeps customer informed.

10 december 2024
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Svar från Stellar Scientific

Thank you so much Dawn for being a great friend and for taking a moment to let us know what we're doing well.

Betygsatt 5 av 5 stjärnor

We have always had a great experience…

We have always had a great experience buying lab supplies from Stellar Scientific. Best customer service, ease of ordering and timely deliveries! Thank you team!

21 november 2024
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Svar från Stellar Scientific

Wow! Thank you so much for sharing so much detail about your experience with us.

This will be shared on Slack so the whole team knows.

Thank you for choosing Stellar Scientific!

Betygsatt 5 av 5 stjärnor

Great service and follow-up

Stellar is always very responsive and diligent with communicating and fulfilling our orders timely.

13 november 2024
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Svar från Stellar Scientific

Thank you so much Randy for your continued support and patronage!

We will be sure to let Justin know he is doing a great job taking care of you and your clients.

Betygsatt 5 av 5 stjärnor

Thank you Raphael Mifsud

I would like to commend Raphael Mifsud for his excellent performance. Always available and his response is quick, accurate and efficient. His performance is beyond compare especially when my order was held in FedEx for unknown reason. He communicated ASAP with FedEx and gave me the assurance of the shipment.

Thank you Raphael.

22 november 2024
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Svar från Stellar Scientific

Wow! This is a very special review about a very special guy.

Thank you so much Paul for your business and for sharing this feedback about your experience working with Raphael.

He is everything you say and more. We are very honored to have him on the team.

We are sharing this with the whole team on Slack so he can be recognized for his customer care.

Betygsatt 5 av 5 stjärnor

Responsive sales rep and product got…

Responsive sales rep and product got delivered faster than expected.

21 november 2024
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Svar från Stellar Scientific

Thank you so much Zenas for your business and for this wonderful review!

This feedback lets us know we made a good decision to stock this item so we can better delight our customers.

Reviews are shared with the team on Slack so everyone involved will know they did a very good job.

Betygsatt 4 av 5 stjärnor

Great Product

Great Product. Fast delivery, good customer service

29 oktober 2024
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Svar från Stellar Scientific

Thank you so much JoAnn for your business and for making time to share this important feedback with us.

We're perfectionists, so we'd love to know how we can improve to earn that coveted five-star review.

We appreciate your very valuable time and the opportunity to serve you.

Thank you for choosing Stellar Scientific!

Betygsatt 5 av 5 stjärnor

Lee and his team were great

Lee and his team were great! They helped us out when the need was great and we couldn’t find help anywhere else.

23 oktober 2024
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Svar från Stellar Scientific

Thank you very much John for giving us the opportunity to win your business!

It has been a pleasure working with the whole team

Let us know how else we can be of service to you!

Betygsatt 5 av 5 stjärnor

Professional and Fast

The equipment was shipped with no delays, customer service was quick to answer questions and the delicate pieces were appropriately wrapped.

28 oktober 2024
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Svar från Stellar Scientific

Thank you so much for placing your trust in us and choosing Stellar Scientific to supply this piece of laboratory equipment!

We appreciate the specific feedback that highlights what we did well!

The team will be so pleased to read your review and it will reinforce our habits.

Thank you again

Betygsatt 5 av 5 stjärnor

Quality products from Stellar

Competitive pricing- quick shipping and good quality. Glad I took the time to find this company!

3 september 2024
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Svar från Stellar Scientific

Thank you so much for trusting us with your lab supplies, and for taking the time to let us know about your experience shopping with us.

Betygsatt 5 av 5 stjärnor

Excellent service and product!

This was my first time ordering from this company, and I was initially hesitant. However, the experience exceeded my expectations! The delivery was fast, the product was excellent, and the packaging was very well-protected. I will definitely recommend this company to my colleagues. Thank you!

19 september 2024
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Svar från Stellar Scientific

This is such a wonderfully kind and meaningful review! Thank you so much Miron for sharing with us your journey as you learned about us and what we aim to deliver.

And thank you for recommending us to your colleagues. That means the world to us.

Betygsatt 5 av 5 stjärnor

Timely delivery

Timely delivery, good quality products

12 september 2024
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Svar från Stellar Scientific

Thank you so much Rajeev for choosing Stellar Scientific to be a partner in your work!

And, thank you for taking a moment from your busy day to let us know what you liked about your experience with us.

Betygsatt 5 av 5 stjärnor

Great service and delivery!

It came as advertised, and is perfect!

10 september 2024
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Svar från Stellar Scientific

Thank you very much bee for your business and for letting us know you are pleased with your purchase!

Thank you for choosing Stellar Scientific

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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