Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service! They helped find the product that fit our needs, checked availability, and shipped the order quickly.
Företaget har svarat
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Se mer
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This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Se mer
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Företagsinformation
Skrivet av företaget
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Kontaktuppgifter
10715 Red Run Blvd, 21117, Owings Mills, USA
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Utmärkt
692 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Stellar Scientific
We appreciate working with you as well Jeremiah! Thank you for sharing this wonderful feedback!
Excellent Shipping & Quickness
Thank you so much for getting the prep materials for the lab to us at a reasonable time and price.
18 februari 2026
Svar från Stellar Scientific
We appreciate your trust and the opportunity to take care of you Karlena!
Thank you for making time to share your experience with us.
I am new to Stellar Scientific
I am new to Stellar Scientific. I am grateful to have found them. They are very well stocked, and shipping came on time with multiple orders.
12 februari 2026
Svar från Stellar Scientific
Wow! Thank you so much Tami for this very meaningful review!
We're so glad you found us and we appreciate each opportunity you've shared with us to take care of you!
Svar från Stellar Scientific
Thank you so much Ivette for trusting us to take care of your lab and for letting us know the team lived up to our Stellar name!
Stellar Scientific has always been one…
Stellar Scientific has always been one of the go to places for our QC team. Fast delivery , Great product , Great prices and delightful people.
30 januari 2026
Svar från Stellar Scientific
Thank you so much Shannon for taking time out of your day to share this wonderful feedback with us!
We are so honored to be a partner in your work and humbled to receive this praise.
5 stars
Products are easy to order and they come quickly. Customer service is very responsive
13 januari 2026
Svar från Stellar Scientific
Thank you Deb for your business and for sharing this wonderful feedback with us!
Svar från Stellar Scientific
Thank you Adel for your business and for sharing your feedback with us!
Fast and convinience
12 december 2025
Svar från Stellar Scientific
Thank you very much Jay for your business and for taking time to share feedback with us!
Ordering process is good, shipping less so
The ordering process is good. The shipping is less so. This is our second order of glass vials. They are not well packaged and arrive broken. Perhaps this is unavoidable but there could be some additional steps in packing that would reduce the chance of damage.
9 december 2025
Svar från Stellar Scientific
Thank you very much for notifying us about the damage that is occurring during shipping/delivery.
We are terribly sorry to hear about this and will review procedures with the warehouse team to figure out how to improve the product security.
Did the breakage happen with your first order as well? Were all 3 units you ordered this time broken?
We'd be happy to offer a replacement to compensate you for your loss.
If you could reach out to cs@stellarscientific.com in the morning and share a photo or two that illustrates the poor packaging and how the product was impacted, we'll get right on it.
Svar från Stellar Scientific
Thank you so much Audrey for your business and thank you for commenting about the quality of how your items were packed!
What would be the point saving a few dollars purchasing from a small business if you had to deal with so much hassle on the back-end?
We love making happy scientists!
Thank you for choosing Stellar Scientific
Svar från Stellar Scientific
Thank you Tabitha for your continued partnership and support!
We are so pleased to know you enjoy working with us!
Poor communication, slow response, unhelpful
The customer service representative I've worked with does not seem well versed in working with academic customers. They also don't seem to have a good grasp of the ordering process as their instructions have been wrong and things like $100 minimums are a surprise to the representative. Responses take multiple days, and it's been more of a hassle to work with them to replace a broken part on an apparatus they sold us rather than go through another vendor that we did not get original parts from.
1 december 2025
Omdöme utan inbjudan
Svar från Stellar Scientific
Hi Marissa - Your displeasure has been noted, but you did not provide any information to help us identify who you are to know what this is all about.
I've spoken with members of our customer service team and nobody knows who Marissa is or what this might be about.
However, you refer to a "$100 minimum surprise" which did come up today regarding a customer from Wayne State University.
Are you connected with this lab?
If this is the situation being referred to, we'd be happy to discuss this with you further by phone and get it addressed.
Unfortunately, suppliers can change their requirements at will and do not always communicate new processes to their distributors.
We think we have a workaround to this issue
410-764-2225 - Michelle Jones knows this case best, but you can ask to speak with me together with her so we can get this resolved.
If this is not what this review is about, without additional information we are unable to do much to help.
Lee J Lowenstein
President
Svar från Stellar Scientific
Thank you so much Twan for trusting us to take care of you!
We hope you are pleased with the quality of your purchase as well.
Thank you for choosing Stellar Scientific
Exceptional customer service
I needed some materials to be delivered in a specific window of time, and they worked with me to make these arrangements. I was absolutely impressed with their exceptional, timely communication and excellent customer care. I will be a lifelong customer!
17 oktober 2025
Svar från Stellar Scientific
This is a very special review.
Thank you very much Leah for trusting us to take care of you and for taking the time to tell us (and thousands of daily visitors) how we did.
We love making happy scientists.
Svar från Stellar Scientific
Thank you very much for this wonderful review!
You were very kind to us as well as we navigated through an internal issue to get this order shipped to you.
We appreciate your partnership and the opportunity to serve you.
Svar från Stellar Scientific
Thank you so much Jaden for this wonderful review!
We are grateful for your business and your kind words!
Very helpful
You all were very helpful. Items were shipped and arrived on time and I am happy with their quality and price.
13 oktober 2025
Svar från Stellar Scientific
Thank you very much Rob for supporting the local lab supply company with your business!
We appreciate each opportunity to be of service to you!
Svar från Stellar Scientific
Thank you very much MacKenzie for your business and for making the time to share your experience with us!
We are so pleased to hear you are happy with us and the lab product we offered.
Delayed Order / Lack of Communication
not much info about delayed order. If known was going to be delayed, would have ordered elsewhere.
3 oktober 2025
Svar från Stellar Scientific
Thank you Laura for your business and thank you for reaching out to bring your displeasure to our attention.
I apologize for the delay in sharing this response. I needed to first investigate with my customer service team to see if I could piece things together and figure out where we dropped the ball.
Which item(s) were delayed without notification? Can you please let me know?
My team showed me an email sent to you on Aug 27th (the day of the order) noting that KORD-2920 was backordered. An anticipated ship date was given for Sept 26th but it seems like it took a little longer for that to ship (Oct 3rd)
The other two items shipped on Sept 3rd. While I'm not terribly pleased that it took five biz days to ship out, since the free ground delivery was chosen, that is within the time frame from this particular drop shipping partner.
While we work on this together a $25 store credit has been added to your account to provide some relief for your disappointment.
Please let us know how we dropped the ball and where we can do better.
Thank you again
Lee J Lowenstein
President
BMRC purchase
Lee and Michelle are fab to work with and have always been very prompt and helpful.
25 september 2025
Svar från Stellar Scientific
Thank you so much Caryll (and Wavell!) for your many years of friendship and partnership!
They will be so touched to be called out by name in your review. We will be sure to share it with them and the team!
Detta är Trustpilot
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