Starrymart Omdömen 

119
•
TrustScore 4 av 5

3,8

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Great online market, the best I've ever used. Very quick delivery, well packaged. Products always in date and plenty of time left before expiry dates. Not like some of markets sending things being... Se mer

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Betygsatt 5 av 5 stjärnor

I bought a couple of japanese teas (the only stockist in uk this item!) called them up to change order without issue and they held my item until i paid a small cost difference. they were helpful and... Se mer

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Betygsatt 1 av 5 stjärnor

First order was fine but the courier for the second one has stated the order "will no longer be delivered" and to contact Starry Mart for more info. I've tried contacting them for a refund but have no... Se mer

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Betygsatt 2 av 5 stjärnor

Good range of products but their website pricing is really quite annoying! Constantly changing their prices and not for the better! When you return to your basket to complete and possibly check out... Se mer

Företagsinformation

  1. Asiatisk livsmedelsbutik
  2. också i
  3. Japansk livsmedelsbutik
  4. Kinesisk livsmedelsbutik
  5. Koreansk livsmedelsbutik
  6. Online-marknadsplats
  7. Snabbköp

Skrivet av företaget

Starry Mart was founded in 2009 and formally established as a limited liability company in 2015. We are a modern e-commerce company specializing in Asian food, with food and beverages from China, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam. We have our own logistics warehouse and two store branches located in Canterbury and Colchester. Our delivery services cover majority areas in the United Kingdom, the European Union, and North America. We build up an excellent reputation with professional service, rich product range and high-quality product. Our team has always insisted on service first, and always put customers first. Our main principle is to allow customers to purchase the best quality products and the most intimate service at the most reasonable price.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

119 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(119)

15 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Delivery was quick and it was packed…

Delivery was quick and package if food in the box very neat and tidy, unlike most Asian supermarkets' deliveries. All my instant noodles, snacks were all intact and not crushed at all. Will definitely shop from Starrymart again in future.

18 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super fast delivery

Super fast delivery, great packaging, clear tracked parcel so you can see your order’s journey every step of the way. Super helpful and polite customer service. Really happy with my Birthday soju order and my Starry Mart experience, thank you - will be ordering again.

7 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional service!

Exceptional service!

I have placed at number of orders and the last one arrived within a few days despite the current situation!

Excellent! And I hope they stay that way.

17 augusti 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was a bit hesitant to make my order…

I was a bit hesitant to make my order but everything went very well. The delivery was quick and it arrived safely. Everything was here and nothing was missing. I was so pleased! Plus the prices are correct and there's a lot of nice stuff. Will buy again!

8 maj 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Large, variety rang of Asian food, super good delivery

After few shopping experience with Starry, I have to say it is a brilliant website for Asian food shopping. I ordered some bottle of sauces and liquids for my recent purchase. Everything was very well wrapped and packed when I unboxed them. Some of the snacks like Calbee brand, you just can not find anywhere else. Highly recommend particular at this difficult time.

4 maj 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Some of the best Customer Service ever.

Amazing range of groceries, but even more amazing is their customer service, my parcel was delayed and the courier service weren't very helpful, one phone call to Starry Mart customer service and a lovely woman found out exactly what was happening with my order - super reassuring.

1 maj 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent and swift service

They sent me the wrong sauce, and offered promptly that I could either receive the correct sauce or get my money back. I chose the first option and received the sauce soon after. No hassle about returning the first shipment. Thanks!

9 februari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quick dispatch, will Order again

This is the first time I use this company to order some snacks. I ordered on Wednesday mid-night . They dispatched it on Thursday and deliver by DHL. Got the parcel on Friday afternoon . Very appriacoate for their prompt process . Will order again in the future ;)

25 januari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolute pleasure to order from.

Absolute pleasure to order from, after payment to receipt of delivery confirmation it took minutes. Tucking into my foodstuffs next day.
I couldn’t be happier with Starrymart, will be using over and over again.

6 september 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service, cant rave enough about it, had a sudden craving to try some new stuff and have never really tried asian foods so though i would get myself a collection of drinks, snacks and noodles, was plesently suprised when i found out they deliver fresh and frozen asian foods aswell, i got ALOT for £45 all items had a fair and good price and dispatch and delivery was super fast, look forward to payday so i can buy some more stuff, got alot of stuff and ive not even scratched the surface of all their stock plenty to chose from.

19 juli 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Package arrived fairly quick, all foods were well within date and were really securely packaged with air bag padding. Great communication from the shop as well and was given a tracking number.

Best of all I got yummy (and some super weird) snacks to try out, that I can't find anywhere else! :D

Overall very happy and will definitely be coming back for more!

6 juli 2018
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Did not ship items when they said they had!

I paid for 48 hour shipping. Placed the order on Saturday and was told that it had been shipped on Monday (which is fine as Royal Mail 48 only operates Monday-Fri). Come Tuesday, I went to check the progress of my parcel and found that it had not even been received by royal mail yet! I used the royal mail's website and the link sent to me in the email by StarryMart. I checked back all day from around 8 am to just before I went to bed at 10pm. The parcel was still not given to Royal Mail yet. I thought maybe it was a glitch within Royal Mail's system, so I gave it the benefit of the doubt, thinking maybe the parcel would arrive today (Wednesday) anyway and the website had just been wrong. Well, this morning I decided to check the tracking info again, as the postman had come and gone without delivering anything. And lo and behold, my items had JUST been received by Royal Mail THAT MORNING, not 48 hours before like I was told by email. I was planning a sushi making party for Thursday night and now it's totally blown as there is no way the items will get here by then. I'm absolutely crushed as I was really looking forward to this event. If there was some delay in getting the items shipped out on Monday, I wish someone had told me rather than lying about it. I could have made alternate arrangements for food or modified my order. As it stands now, I am out money and don't have enough time to travel to a store and get replacement items! Plus, I have been unable to find several of the things I purchased from StarryMart at any stores near me, Asian or otherwise. I had hoped that I could continue using StarryMart as I grew up in Japan and miss the food a lot. But now I feel like I can't trust them. Not only have StarryMart let me down, they've also lost what would have been a longtime repeat customer. Two stars.

10 januari 2018
Omdöme utan inbjudan
Logotyp för Starrymart

Svar från Starrymart

Dear Customer, the delivery service you paid is a Royal Mail 48 tracked service. This doesn't mean you will get the parcel within 48 hours after order placed. Royal Mail 48 tracked is a 2nd Class parcel service - Royal Mail aims to deliver in two to three working days*. More information please refer to Royal Mail official website https://personal.help.royalmail.com/app/answers/detail/a_id/5244/~/when-will-my-item-arrive%3F

Betygsatt 5 av 5 stjärnor

Perfect!

I initially only wanted to order the noodles from the 'fire noodle challenge' but I ended up spending about £40, everything arrived in a well packaged box on time! Thanks

19 oktober 2016
Omdöme utan inbjudan

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