Excellent service from office when I forgot to advise change of our phone number. They sent a letter reminding me that a service was due. Thank you Stannah. Engineer did a very thorough job of se... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Se mer
Företaget har svarat
The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Se mer
Företaget har svarat
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Se mer
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Företagsinformation
Skrivet av företaget
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktuppgifter
Watt Close, SP10 3SD, Andover, Storbritannien
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Utmärkt
6 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I assume that my original email did not…
I assume that my original email did not get through.
Thanks so much for the excellent service from your engineer Chris Hill on Tuesday March 10th.
He was efficient,friendly and my stair lift is in better condition.
Thanks again.john Gilleghan
10 mars 2026
Svar från Stannah UK
We apologise if your initial email wasn't received. We're happy to hear that the engineer provided excellent and efficient service! We appreciate your positive feedback regarding the improved condition of your stairlift.
Svar från Stannah UK
We appreciate your feedback. We regret the initial inconvenience. We'll review our service to prevent this in the future.
Thorough service
Service was very thorough and client was consulted on performance with their questions patiently answered.
9 mars 2026
Svar från Stannah UK
We're happy to hear that our service was thorough and that we addressed all your questions. Thank you for your positive feedback and your time.
Svar från Stannah UK
We're happy to hear that you had a great experience with our prompt service and excellent product. Thank you for your positive feedback.
Excellent service
Your engineer was speedy, tidy and polite. He arrived on time and explained what the service that he did
9 mars 2026
Svar från Stannah UK
We're happy to hear that you were satisfied with our engineer. We appreciate you taking the time to share your positive experience with our service.
Great engineer very informative and…
Great engineer very informative and through amazing job
14 mars 2026
Svar från Stannah UK
We're so glad to hear that you had such a positive experience with our engineer. Thank you for your amazing feedback.
Malcolm came to service my Stannah and…
Malcolm came to service my Stannah and did a great job as always. I trust him completely he has always looked after my chairlift well.
9 mars 2026
Svar från Stannah UK
We appreciate you taking the time to leave your kind review. It's great to hear that you are confident in the service you receive and that your stairlift is well-maintained.
Svar från Stannah UK
Thank you so much for taking the time to leave a review.
Professional and considerate
At a very difficult time in my life everyone I've dealt with has shown empathy and consideration. I originally looked to get a stability for my terminally ill husband, it became quickly apparent he wouldn't have long, but went ahead with order and installation for my needs. With the installer and electrician arriving shortly after my husband's death
13 mars 2026
Svar från Stannah UK
We are deeply sorry for your loss and the difficult circumstances you faced. We appreciate you sharing your experience, and we're grateful that our team was able to provide some comfort and support during this challenging time.
I have always been very satisfied with…
I have always been very satisfied with all yous service always on time with your service appointments thank you
13 mars 2026
Svar från Stannah UK
We're very happy to hear that you're satisfied with our service and on-time appointments. Thank you for taking the time to share your positive experience!
engineer polite,friendly and…
engineer polite,friendly and informative. also very thorough.
6 mars 2026
Svar från Stannah UK
We're glad to hear you were happy with the engineer! Thank you for your positive feedback.
The engineer was brilliant
The engineer was brilliant. Thoughtful, caring and sensitive to our needs. Importantly he was very good and left our chair - after one or two hiccups - in perfect condition. Excellent.
12 mars 2026
Svar från Stannah UK
We're so happy to hear that the engineer was thoughtful and caring, and that they resolved the issues to leave your stairlift in perfect condition. Thank you for your positive feedback!
Overview
Delivery and installation was quick and effecient. Telephone calls were unnecesarily ponderous.
I was disappointed to find that the foot rest did not turn with the seat at the top of the stairs. This came as a surprise to some of your staff.
However the stair lift is very good, particularly the folding mechanism at the bottom of the stairs.
10 mars 2026
Svar från Stannah UK
We appreciate your feedback and are glad the delivery and installation were quick and efficient. We regret the phone calls felt slow and that the footrest's fixed position was unexpected. It's great to hear that overall you are happy with the stairlift.
Very efficient from start to finish
Very efficient from start to finish. Chris was very
helpful and talked us through the procedure. The local electrician knew his trade and what was needed in our particular set up and finally the installation chap was superb. What more could you want.
11 mars 2026
Svar från Stannah UK
We appreciate your positive feedback! It's great to hear that you found our service efficient and helpful from the beginning to the end. We are glad the team met your needs.
Pleasant easy going very knowledgeable …
Pleasant easy going very knowledgeable gets the job done
12 mars 2026
Svar från Stannah UK
We're so happy to hear that you were pleased with the engineer's knowledge and efficiency. We appreciate your positive feedback very much.
GREAT JOB, WELL DONE
TEAM ARRIVED ON TIME, GOT STARTED STRAIGHT AWAY AND FINISHED WORK IN 4 HOURS, REALLY GOOD AND LIFT WORKS BRILLIANTLY. tEAM VERY FRIENDLY AND HELPFUL!!
12 mars 2026
Svar från Stannah UK
We're happy to hear that the team was punctual, efficient, and helpful, and that the lift is working well. We appreciate your positive feedback and are glad you enjoyed your experience.
Stannah stairlift
We wish on foresight we had paid extra and had new stairlift instead of reconditioned one as have had many faults. But after care has been brilliant can not fault 24/7 hr call out or the engineers on call
12 mars 2026
Svar från Stannah UK
We appreciate your feedback. We're sorry to hear you've experienced issues with the reconditioned stairlift. We're glad our aftercare service and engineers have provided excellent support.
Svar från Stannah UK
We're happy to hear that your installation was completed on time and with care. Thank you for your positive feedback!
Delighted with stairlift & Superb customer care
Excellent customer care, and brilliant stairlift beautifully fitted with no mess. My mum is delighted as my dad can now be safely transported upstairs.
28 februari 2026
Svar från Stannah UK
Thank you for taking the time to post a review and the lovely comments. Our complete customer service is something we pride ourselves on throughout all aspects of our company, so it's wonderful to hear that you found this to be a positive experience and that the stairlift is enabling your dad to access the whole of his home safely.
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