After experiencing their customer service I would not recommend buying from Standert. Their customer service is simply awful and inadequate, they take over a week to respond to emails and do not h... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The frame came with high quality bearings n fittings, and a beautiful finish thats holding up well so far to all day rain/mud rides. The geo is comfy for me so far, no problem spending 6+ hrs in da sa... Se mer
Företaget har svarat
Vielen Dank für diese wunderschöne und unfassbar schnelle Kreissäge RS. Von Beginn an lief alles reibungslos. Super Beratung vor Ort durch Heiko, unkomplizierter immer freundlicher Kontakt via Mail... Se mer
Företaget har svarat
I've purchased a steal road bike frame set “Pfadfinder" from Standert bike. Sales, product tech., logistics team were customer-friendly and showed quick response to my requests. This purchase made... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Standert Bicycles is a rider owned performance and urban bike brand from Berlin that is filling the gap between bespoke bicycles and mass production.
Kontaktuppgifter
Friedrichstraße 23a, 10969, Berlin, Tyskland
- +49 (0)30 845 192 28
- shop@standert.de
- standert.de
4,1
Bra
425 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service & bike rides like a dream
Great, super responsive and helpful customer service. They were able to swap the crank length I needed before shipping the bike.
The bike is absolutely gorgeous and rides like a dream. Fast shifting and near perfect setup straight out of the box.
Buy with confidence, Standert will take good care of you.
25 september 2023
Svar från Standert Bicycles
We're glad to read your review about our bikes and service.
Enjoy your ride!
Bike is very unique and excellesn…
Bike is very unique and excellent quality.
Just shipping takes very long time.
27 september 2023
Svar från Standert Bicycles
Hello! We're sorry to hear that.
Thanks for the feedback and enjoy your ride!
Great service and reactivity !
27 september 2023
Svar från Standert Bicycles
Hi Fabien, thanks for the review!
Triebwerk CR frame bought in July ´23
Triebwerk CR frame bought in July ´23, got it delivered six weeks later. Built was pretty straight forward even with a cable DI2 setup and the bike is a dream to ride on. Stiff, yet compliant enough. Solid but not too heavy at slightly over 8kg and a beauty it also is. Highly recommend this frameset to everyone who wants a classic look road bike with state of the art ride & handling quality!
19 september 2023
Svar från Standert Bicycles
Hello Torsten!
Thanks for the review in detail, really appreciated.
Enjoy your Triebwerk CR!
Pleasure to deal with
Communication was very good and great detail in the packing of order..
19 september 2023
Svar från Standert Bicycles
Hi Michael, thanks for the positive feedback!
Great bike and support experience
Finished building my new Kreissäge RS and rode for the first time today. Bike feels amazing and I really like the aggressive geometry compared to my last bike. And for sure it looks stunning with all the internal cabling and new Force AXS.
I ordered the frameset with delivery outside the EU using DHL Express, had to wait several weeks for shipment, but it was worth it 100%. Frameset was carefuly packaged in a compact box with the fork and bottom bracket in the separate boxes inside, so everything was intact.
Guys from Standert team were always in touch by email and very responsive. Changed the order details at my request without any problems. Thank you!
25 september 2023
Svar från Standert Bicycles
Hi Vasily! Wow, what a review!
Thanks a lot.
Enjoy your Kreissäge RS!
Always the best service
Always the best service
Good on communicating and delivering the best product
It’s why I will keep buying standert bikes
And Toms a hero totally sorted me out and I appreciate it
29 augusti 2023
Svar från Standert Bicycles
Hello David!
Thanks for the positive feedback.
Enjoy your bikes!
Svar från Standert Bicycles
Hello Tobi!
Thanks for the nice review, really appreciated.
Enjoy your bike!
Perfection
Website nice to use and with good images of my bike. Customer Service helpful via phone/email. Bike arrived (a little late) and ready to ride
29 augusti 2023
Svar från Standert Bicycles
Hi Kieran!
Thanks for the positive feedback.
Enjoy your bike!
Von Beratung bis Bestellung über…
Von Beratung bis Bestellung über Lieferung, alles ohne Probleme und sehr gut gelaufen!
Die Kreissäge RS, ist das beste Fahrrad was ich bisher je hatte!
Vielen Dank an das STANDERT Team!
22 augusti 2023
Svar från Standert Bicycles
Hallo Erkan!
Vielen Dank für deine Tolle Bewertung!
Viel Spaß!
Very satisfied
Despite the fact that I ordered a complete bike (Pfadfinder), it was no problem to have a different stem length, handlebars, seat post and other things individually adjusted when ordering. Customer support was always polite and courteous. The guys in the showroom are great too.
24 augusti 2023
Svar från Standert Bicycles
Hi Maik!
Thanks for the positive feedback.
Enjoy your Pfadfinder!
Purchase was straightforward (I'm in…
Purchase was straightforward (I'm in USA) and the frame arrived within the stated shipping window. Packaging was good and product quality is good.
The downside was poor customer support - I inquired twice (before purchase) and never received a reply.
update 08-Sep-2023: Thank you for notifying me that you did try to respond. I haven't marked any Standert emails as spam so that's odd. I'll make sure to include a phone number in future correspondence.
23 augusti 2023
Svar från Standert Bicycles
Hello Karl
We actually tried to reach you but we've got the following error message every time we replied your e-mails:
"Not delivering to a user who marked your messages as spam."
Thanks for the feedback.
Enjoy your ride!
Super friendly and helpful staff
Super friendly and helpful staff, you can really feel that everyone loves bikes and is keen to share their knowledge.
25 juni 2023
Svar från Standert Bicycles
Hi Niklas!
Thanks for the positive feedback.
Fahrradrahmen mit hochwertigen Lagern
Fahrradrahmen mit hochwertigen Lagern. Die angenehme Fahrt und Langlebigkeit sind offensichtlich und machen es zu einer großartigen Investition für Radfahrer.
16 augusti 2023
Omdöme utan inbjudan
Svar från Standert Bicycles
Hallo Christina!
Vielen Dank für deine Bewertung.
Viel Spaß!
I reported a paint chip upon delivery…
I reported a paint chip upon delivery of the frame and was told that don't worry, it's just cosmetic.
30 juli 2023
Svar från Standert Bicycles
Hey Luke,
I sincerely apologise for our hasty answer to your concern about the paint defect. I have spoken the member of staff concerned and we will be in contact with you right away with a better solution.
Kind regards,
Tom
Great bike not so great customer journey.
The bike is awesome. The communication towards the customer aka „customer journey“ has room for improvement.
When I ordered the frameset I got the rough estimate delivery date via the website: “shipping from 2 weeks”. After 2 weeks I called Standert and received the answer that it will take another 1-2 weeks. After 4 weeks called them the second time and received the final answer that it will take additional 1-3 weeks. The frameset arrived after 6 weeks.
Hey Standert, keep your customer up2date and provide at least some info to keep us informed.
27 juli 2023
Svar från Standert Bicycles
Hi Christoph,
Thank you very much for your honest feedback. We are aware that our customer journey needs some work, due to the individual nature of the products we sell it's not a straight forward task but we are already working on trying to improve the buying experience for customers.
I would like to offer again my sincere thanks for your patience during this time waiting for your frameset to arrive, it was a very busy period and we could not deliver as quickly as we'd hoped or had promised, for that I apologise. I am very glad that you like the bike however, I hope you can make the most of the summer still to come.
Kind regards,
Tom
super customer support
albeit the delivery time was, as it seems to be quite common these days, more on the longer side of things, the contact at standert has been really supportive and made sure i still got my bike on time
26 juli 2023
Svar från Standert Bicycles
Hi Daniel!
Thanks for the review, really appreciated.
Sehr nette Beratung.
Sehr nette Beratung.
Super Resultat.
Total kompetent.
Wir sind mit dem Umbau der Räder total zufrieden und gut über die Alpen gekommen.
Vielen Dank nochmal !!!
❤️🚴🏼🚴🏼
21 juli 2023
Svar från Standert Bicycles
Hallo Julius,
Vielen Dank für deine Tolle Bewertung!
Viel Spaß!
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