Standard Life Home Finance Omdömen 213

I applied to draw down on my mortgage facility and it was handled quickly and efficiently by Sam Carroll. I would also like to mention Sheila Brown who was very helpful when I rang up looking for clarifications. I found the process was handled professionally, efficiently and discreetly.

Exemplary service with particular thanks to Sam

Recently completed a drawdown with standard Life. We dealt with Sam Carroll, who we found very friendly and straightforward.
A pleasant professional service.

Sam Carroll is to be recommended for prompt, efficient action and excellent customer service

Good communication on phone and prompt email.

I recently needed a draw down to help finance a new Gas Boiler and the web site was easy to use. Also when talking to Customer Services they were very polite and helpful

I have dealt with Sam Carroll on a couple of occasions in the last six months or so.
All the necessary steps were taken without delay and with minimum hassle.
Sam provided a very high level of service which was much appreciated.

The further drawdown was completed quickly and with no problems. Very helpful staff. Thank you.

The Customer Completion team for drawdowns were all very helpful, friendly and knowledgeable.

We decided on 11th May 2026 to draw down further funds online but there was a problem as e-mail kept getting rejected. I called the help number and had everything sorted with minimum amount of fuss including an apology that there was a problem with online application. Was advise it could be 4-6 weeks until we received the funds but it is being paid into our account today 21st May. Great service from Sam Carroll and the Team.

Good overall. Main feedback is that for the second year running your call centre team don’t know how to handle Scottish based cases with a PoA and Office of Public Guardian involvement. I had to escalate and explain this again. It should be a simple training session to fix this for the front line staff.

Lucy at Customer Support was very professional with a good telephone manner. She answered my questions efficiently and provided all the information that I requested. No complaints whatsoever.

Immediate response to our application followed by prompt issuing of the necessary documentation. Sensible telephone security questions followed by confirmation of drawdown claim being made available allows us to instruct the builder to complete the work as soon as possible.

High recommend standard life , very quick response and very helpful. They make the whole process so easy

we found the whole experience totally stress free sam and the team were excellent would highly recommend them

Excellent service. A*

Easy to deal with & the team are fabulous.

Dealt with quickly & completely stress free.

Highly recommend, thank you so much

Sam Carroll was amazing 🤩

Very easy to deal with and quickly provided the required funds.
The whole process from start to finish was completed promptly and professionally.
Sam Carroll facilitated the funds in super quick time.

Easy to deal with, prompt paperless transactions (on-line), kept informed at each stage, Sam Carroll was particularly helpful!

Sam Carroll was very helpful in completing the paperwork quickly and painlessly. Thank you.

Easy explanation of drawdown facility , fast process time , good communication, speedy delivery of both paperwork and funds staff were friendly and knowledgeable
Great all round service from agent Sam Carroll deputy team leader who was superb throughout and expedited the final paperwork swiftly . Thanks again