Staey.dk - Hundetilbehør i skandinavisk design Omdömen 31

Een super mooie en veilige automand ge kocht voor mijn lieve Vik!!

Toller Kundenservice!! Die Antwort auf unsere Frage kam sofort und sehr kompetent und freundlich!
Sobald die bestellten Artikel bei uns sind, gibt es bestimmt die nächste höchstzufriedene Bewertung!

Fijn was de afhandeling van mijn retour. Snel antwoord en netjes te woord gestaan.

I 100% recommend the Staey brand!
The products are of truly exceptional quality with beautiful finishes 🤩
I must also mention that their customer service is incredible and very responsive 🙏
Don't hesitate any longer and go ahead and treat your babies 🐶

Great customer service, and amazing quality dog beds! Would buy this one again and again!

Placed an order in the beginning of april, still waiting for it to be sent. Contact via mail goes really slow, have send múltiple e-mails the last week but no reaction. Payment has been done for quite a long time now, please contact us.
Best regards, Niels
Order number 10522

Delivery took about 1 week, and the product was properly packaged. The product is as described and seems to be of quality (the fabric also doesn’t smell of chemicals as is often the case with new items).
I am very happy that everything worked well!

The product quality is good, but the customer experience around exchanges and returns is very poor.

Exchanges and returns always incur additional costs, which feels unreasonable for a premium product priced between €75 and €99, especially when customers cannot try sizes before purchasing. Even a full return leaves the customer out of pocket: the €10 return fee is high, and customers must also print the return label themselves, adding further cost and inconvenience. A QR-code, no-print return option would be a basic expectation at this price point.

Communication with customer service was also problematic. Midway through the email exchange, responses switched from English to German without explanation. Despite replying consistently in English, customer service continued to respond in German, which made the process unnecessarily difficult.

The packaging is disappointing. For a €75 dog coat, I expected more considered presentation, such as a box or tissue paper. Instead, it arrived in a black plastic bag, similar to low-cost drop-shipped items.

Overall, I would not recommend this brand. Significant improvements are needed in returns, communication, packaging, and overall customer experience to justify the premium pricing and build customer trust.

Alt som det skal være.

Staey laver nogle skønne produkter af rigtig fin kvalitet. Vi fik desværre bestilt en størrelse for stor, men vi fik rigtig fin hjælp til at få fat i den rette størrelse.

Dejlig nemt at bestille og hurtig levering.

Hurtig hjælp med at vælge den rigtige sele, hurtig levering og rigtig flot, gennemført design der ligger stabilt og lige på hunni. Meget lækkert produkt.

Super fine seler. Hundene er glad for at have dem på.

Super hurtig levering og dejlig hundeseng.

Hurtig ekspedering på hjemmesiden samt gik der kun 1,5 dag fra bestilling til jeg havde varen. Den var pakket godt ind og med god plads til hunde sengen , så den var ikke mast sammen. Super lækkert design, blødt og godt foret , så hunden ligger som på en god madras.
Det bedste, min hund elsker den

Designmæssig perle.
Pris og kvalitet hænger sammen.
Din hund vil stråle!

De flotteste produkter! Skal man forkæle sin hund med en ny hundeseng eller halsbånd, så er Staey helt klart det bedste bud 🤩

Utrolig god service, imødekommende personale - og i øvrigt gode produkter

Super hurtig levering, og virkelig super lækre varer:-) lever helt op til forventningerne!