SPOODIES UK LTD Omdömen 54

TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

A wonderful company to purchase from! High quality products - especially their enclosures. I only wish they made even bigger versions! Top class customer service as well, they really do go out o... Se mer

Betygsatt 5 av 5 stjärnor

I’ve had 3 jumping spiders from Spoodies and their customer services and after sales support is phenomenal! They reply so fast when you have a question about anything and they don’t make you feel stup... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely top service, I've made two ordered from here one for our beautiful jumping spider, who arrived safely and with everything she needed to get going. A really good size and a happy inquisitive... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely over the moon with my 2 new spoods! Beautiful and healthy spiders, came with amazing quality starter enclosure and accessories. Even included some cute freebies- always fun! And beautifully... Se mer

Företaget har svarat

Företagsinformation

  1. Djuraffär

Skrivet av företaget

Welcome to Spoodies UK Ltd (16755480) – your family-run home business for all things jumping spiders and their accessories! We are a passionate, close-knit family dedicated to celebrating these fascinating arachnids and supporting their care with high-quality information, resources, and custom-made products. Our journey began as Spoody Liscious UK, but on 1st September 2022, We proudly rebranded to Spoodies UK Ltd, joining forces with another like-minded company to bring even more innovation and excitement to our community. This new chapter allows us to expand our range of unique products and services while continuing to uphold our family values and personal approach. One of our specialties is custom 3D-printed enclosure items, designed with care to suit the unique needs of your jumping spiders. Every piece is not only functional but also crafted to add charm and beauty to your spider’s home. We believe that every spider deserves a habitat as special as they are. Quality and customer satisfaction are at the heart of what we do. From product design and manufacturing to customer service, our family personally oversees every step of the process, ensuring that you always receive the best possible experience. We invite you to explore our website, learn more about jumping spiders, and discover our custom accessories made with love and expertise. Together, let’s celebrate and protect these extraordinary creatures!


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

54 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

A wonderful company to purchase from!

A wonderful company to purchase from! High quality products - especially their enclosures. I only wish they made even bigger versions!

Top class customer service as well, they really do go out of their way to make things right even if it's the most minor mistake made in processing. Communicative and open about delays, I've had nothing but positive experiences with Nathan.

Thank you for being such an amazing, customer focused business!

21 mars 2026
Betygsatt 5 av 5 stjärnor

Absolutely top service - first time spider mum

Absolutely top service, I've made two ordered from here one for our beautiful jumping spider, who arrived safely and with everything she needed to get going. A really good size and a happy inquisitive girl. The second order I made was for some fruit fly's but I ordered the wrong this - the team called me and sorted me out with some fly's and the set id ordered to culture my own. A* service and wouldn't go anywhere else.

13 mars 2026
Betygsatt 5 av 5 stjärnor

100% recommend

Excellent communication, great after sales and an amazing Bahamas jumping spider. So impressed I just ordered another one from them

19 mars 2026
Betygsatt 5 av 5 stjärnor

3 jumping spiders

I’ve had 3 jumping spiders from Spoodies and their customer services and after sales support is phenomenal! They reply so fast when you have a question about anything and they don’t make you feel stupid. They treat their spiders with quality care and they genuinely do care about them. Highly recommend using Spoodies if you want a jumping spider or equipment. I’ll be ordering from here again in the very near future.

7 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered 4 jumping spiders in march…

I ordered 4 jumping spiders in march last year and all 4 are doing incredibly well and have matured to adulthood except for one female who is still getting there bless her, Spoodies have given the best customer care I could have asked for and were more then willing to respond when I had a few questions about one of my babies not eating. They were delivered safely and I even got some cute little free temp enclosures when I ordered which I was really grateful for as I stupidly didn’t realise how small the babies would actually be lol. Planning on ordering again soon and I can’t wait!

18 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Spider only lived 6 days

Spider only lived 6 days, I understand they don't give a guarantee but 6 days, kept im same conditions as my other spider temps humidity all kept the same. Contacted them and was given £3.50 off another order will give them a miss in future

5 mars 2026
Logotyp för SPOODIES UK LTD

Svar från SPOODIES UK LTD

Thank you for your review. As explained to you via direct messaging we’re very sorry to hear that your spider has passed away.

We would like to clarify that no concerns were raised with us following delivery, and the spider was supplied in a healthy condition.

As outlined in our policy, we offer a DOA (Dead on Arrival) guarantee; however, once the spider is in your care, its wellbeing can be affected by a number of factors beyond our control.

We understand that you feel the 10% discount offered is not appropriate, this 10% including the recurring customer discount would’ve been entitled due to 20% but you wanted 50%. Due to the fact we have not given you that you have left us a low star review.

We are sorry that this has caused frustration. Unfortunately, the loss of a spider after seven days can be attributed to various factors despite having other spiders in the same vicinity.

without any issues being reported earlier, we are limited in how we can proceed.

We always aim to provide 100% satisfaction to our customers, while also ensuring fairness and consistency across all cases.

Once again, we are very sorry for your loss and appreciate your feedback

Betygsatt 5 av 5 stjärnor

Great experience from ordering to receiving my new spider.

This was the first time I had ordered from Spoodies UK LTD and it was a great experience from ordering to receiving my new spider. I was given lots of communication regarding order confirmation and shipping details. My spider turned up well package, safe and is very cute. Exactly what I ordered. Would definitely order from you again.

7 mars 2026
Betygsatt 5 av 5 stjärnor

Great service as usual

Great service as usual. This is the second spood I have purchased from them and he is perfect just as my other little guy is. Full of energy and great little characters. Would definitely purchase again.

5 mars 2026
Betygsatt 5 av 5 stjärnor

Great service with a personal touch

Very fast delivery of a perfect little spider. Packaged with her own fly, which she tucked into shortly after arrival. Contacted customer service before delivery with a question, got an almost immediate call back, and lots of useful help. Recommended.

4 mars 2026
Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service. I received helpful advice on choosing a jumping spider, and I think the starter bundle is a really clever idea. I’ll definitely buy again 😊

2 mars 2026

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