Splend Omdömen 338

Great experience from beginning of the contract and returning the car, thank to Simon, very professional and very helpful

Thankyou to Alexie and Michael the Splend team that helped me a great deal with getting my dream car that suits me for my service to my customers. I hope this company will
Continue to grow and more successful in the future .

Excellent communication and always prompt in replies. Friendly and welcoming. Absolutely recommend Splend Adelaide and Chris.

The lads are extremely helpful and Adelaide Splend they extremely help and professional, they explain everything in detail quite happy with the service I receive from the lads at Adelaide Splend.

Bryan great service

i would not recommend this company to any one in future, had enough with their cunning terms and condition. Not all the drivers are familiar with the language they talk. friendly enough till sing up the the contract. If any one read fully they will never sing up this company.
The trading slandered should intervene with this company or any other legal body should go through the TC. There is no excuse for drivers in any shape or form in difficult situation, They have closed up all the situation in this contract and made where they can charge drivers.
I cant wait to end my contract with these buggers.

Max was amazing and helpful and was able to answer all my questions

Tristan was ver helpful

Dom and Ray were amazing to work through some challenges that were thrown at them. Dom worked tirelessly and professionally. Thanks Dom. Appreciate you.

Anish provides best service highly recommend him and Splend for any Replacement accident vehicle plan. Anish provides genuine advice and help. Love his help and support through out my vehicle pickup and drop off.

Josh went above and beyond to ensure that I had a good experience with their hire. Thank you josh will use your service again highly recommended

Nice have car with splend, great service from Josh has been quick and very friendly definitely will visit again

I have been with Splend for more than 2 years.
Unfortunately I cannot write a good review for this company. My licence was suspended for 3 months while riding a scooter. I called Splend to ask if my weekly payment ($409)for the rent to own contract could be put on hold because cannot drive for Uber therefore I have no income. The response was: keep paying or return the car (had to give 4 weeks notice if decided to return the car)
By this stage I’ve paid almost ten thousand dollars towards the car.
Then i asked if i could have 2 weeks holiday ( as per contract) just a little help until i can drive again, their response was: cannot approve the 2 weeks holiday pay because the “crash probability score” shows NIL(-/15) that is because I haven’t been driving for the last 5 weeks. Splend not caring at all about my unfortunate situation made an assumption that my score is above 9 refusing to grant me 2 weeks holiday, and the response again was: keep paying or return the car.
This is SPLEND for you.

Great work an friendly

Unreasonable Payment Holiday Denial and Poor Contract Transparency

I am writing to share my disappointing experience with Splend regarding their refusal to honor a payment holiday, despite meeting the stated contractual conditions. According to my lease agreement, I am entitled to a payment holiday as long as my score is below 9. I have consistently maintained a score below the threshold. However, my request was denied because Splend introduced an additional condition, requiring a “4-week average score” below 9 — a requirement that is not mentioned in my contract.

Despite reaching out for clarification, Splend’s customer service has failed to provide any formal documentation that justifies this additional condition. They have simply refused my payment holiday without clear grounds. I find this lack of transparency and disregard for their own contract terms extremely frustrating and unprofessional.

I advise potential customers to carefully scrutinize any agreement they enter into with Splend, as they appear to apply arbitrary conditions outside of the contractual terms. This situation has caused unnecessary stress, and I will be escalating my complaint to NSW Fair Trading and considering further legal action if this matter is not resolved.

In summary, while Splend’s services may appear helpful initially, their unwillingness to follow through on agreed terms is a major

Staff are unreasonable and rude. They can mislead and bully you in what they want if you don’t know the terms of your contract. Read your contract properly.

I do not recommend this company to anyone.

I have been with Splend for couple of years now and I can surely say the whole team is very helpful and professional!
Special thanks to Dhiren who got out of his way to help me out I appreciate you bro thanks for your help
Kapoor