Splend Omdömen 338

⭐️ 1-Star — My Experience With Splend Melbourne (Tesla Rent-to-Own)

This is my personal experience and I wish someone told me all this earlier.

🚨 Hidden Beeper (Never Explained)
• They never told me the car has a loud beeper installed.
• Even after successful direct debit it can still go off.
• If a payment bounces, it won’t stop until you pay, call them, and wait 2–4 hours for them to manually switch it off.

💰 $433/Week With No Equity for 5 Years
• Extremely high weekly cost.
• You get zero ownership until the last week of year 5.
• Cancel early? You lose the car and everything you paid.

🛠 Support Not Matching the Price
• One warranty issue in a year and Splend didn’t book the warranty appointment.
• I had to call multiple times, get ignored, and even go to the office.

👤 Extra Driver = Extra Money
• $14 admin fee + $20 extra per week for a second driver.
• And they still don’t get Tesla app access.
• Every fine or Linkt notice forwarded = another $20 fee.

📩 Customer Service
• Raised issues over 10 times.
• Nothing changed. Felt like they simply didn’t care.

🚗 SPL Number Plates
• They don’t mention your plate will be SPL###, basically advertising that you’re renting.

⚠️ Final Thoughts

Based on my experience, the plan felt expensive, stressful, and extremely one-sided.
I’ll be following up with Consumer Affairs Victoria.
If you’re considering Splend, please read everything carefully and do your research.

Absolutely appalling experience. I returned the vehicle after reporting hail damage, only to be hit with an extra $800 charge for minor paint damage on a panel that was already being repaired under insurance.

Then, without warning, they attempted to charge me over $7,000 — the full 12-month rental — despite being only halfway through the lease. This included issues that had already been resolved earlier with no extra cost.

Worst of all, they will re-lease the car to someone else while still trying to charge me, effectively double-dipping on rent until next April. I was told the car could be relet within a week — clearly not on my behalf.

Deceptive, unfair, and completely unprofessional. Avoid at all costs.

Thank you Jeff! for the understanding customer service

Excellent Service - Jeff is the guy to meet up there.

Very Nice person jeff I appreciate all the time

Jeff from Adelaide was excellent

Jeff V. Was very helpful and informative

Ray was helpful and his customer service is exceptional. David was also very helpful explaining the car.

Thank you so much.

Peter and Kristy

Through Simon's guidance and efforts, he helped me get approved into an EQB
Thank you Simon

Pasha Peyshevar did help me a lot to faster the process, and explained some tips as well. Thank you

Returned loan car as my original car was away getting fixed. Somebody had put minor scratches on car at rear. $100-200 paint job was the quote I got.
Splend demanded $1500 and said they had a quote for that. Which of course they did not actually have. They said if I did not pay the $1500 on the day then they would cancel the agreement. keep the $7000 or so I had already paid off the loan and also charge me another $3600 for goodness knows what. The original car had a huge hole in the floor which Splend had hidden from me. They have a 2% positive review rate on Product Review and a 1.1 overall star rating / 5.A terrible company and am suing them

Excellent customer service from the PASHA PEYSHEVER and nice explanation

Very good service from simon

Hi
This is review about warranty of car. My car have 7 years warranty and car battery have 2 years warranty and my car was making trouble bcz of battery and splend send me to kia and said to me it gonna change under warranty and i drop car to kia and after 2 days kia said to me car is under warranty but bcz of splend car and its used as a commercial vehicle its out of warranty and splend didn't support me at all in this case they said to me they gonna cover invoice and after they run up from there words i still have car with me as i paid alot already so i can't give car back but they didn't tell everything from starting as they claim car got 7 years warranty and they didn't tell that bcz of splend car warranty go down bcz car is used as commercial vehicle i lost alot with in that time . I have all proof for that and offcourse i will take legal actions also.
Thanks
Daljeet singh

Easy to deal with, we able to get me straight into a car with short notice

Dear Spend Customer Service Team

I am writing to express my appreciation for the excellent service I received today at your Moorooka branch located on Beaudesert Road.

Your staff member, Tristan, was courteous, efficient, and professional throughout the car rental process. He clearly explained the terms of the rental agreement and handled everything promptly, making the entire experience smooth and pleasant.

Tristan’s outstanding customer service is truly commendable and reflects well on your company. Please pass on my thanks and recognition to him.

Kind regards,
Hugo Ng

I had a very frustrating experience with Splend. Nowhere during the onboarding or rental process was it mentioned that I needed to book an appointment to return the car. When I arrived to return the vehicle, I was told I needed to wait—ended up waiting for over an hour.

For a company that promotes itself as a premium car provider, the service standards were far from premium. Clear communication and basic customer service are the least you’d expect, but unfortunately, Splend fell short. Definitely not the kind of experience I’d expect or recommend to others.