Sparkly Tails Omdömen 

117
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Do NOT buy from this company. My goods (which were tracked) went missing in the post. Royal Mail advised that the company had to file a claim by providing proof of postage, so that a refund could be i... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the o... Se mer

Betygsatt 5 av 5 stjärnor

I had a great experience buying from Sparkly Tails! Their selection of eco friendly products is great, I bought the boiled wool banana and pet bed refresher. My whippet loves the banana and the bed re... Se mer

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Betygsatt 5 av 5 stjärnor

Very good quality products, fast service, really pleased with the well-made collar we bought for our 6 month old cavapoo. He looks great in it, a stylish step up from his first puppy collar. Colour wa... Se mer

Företaget har svarat

Företagsinformation

  1. Foderbutik

Om Sparkly Tails

Skrivet av företaget

Sparkly Tails sells curated sustainable products for your best friend.

Find natural grooming products and sustainably made toys and accessories. Positively impact the world.

We are a couple of dog lovers based in the UK. They founded Sparkly Tails to offer sustainable pet products that are both stylish and eco-friendly.

We know how difficult it can be to find suitable products for your pets and the planet. That's why we're committed to providing high-quality, sustainable, and beautiful products that you and your pets will love.

Our products are eco-friendly and sustainable, made from materials such as bamboo, organic cotton, and hemp. We also offer a range of sustainable and eco-friendly dog toys that are safe for your pets. Our non-toxic dog toys are made from natural materials like rubber, cotton, and hemp, ensuring your pet's safety while they have fun.

We have a variety of good quality designed dog accessories that are stylish and practical. From collars to poop bag holders, we have everything you need for a comfortable and enjoyable walk with your furry friend.

At Sparkly Tails, we value our customers and are committed to exceptional customer service. If you have any questions or concerns, please don't hesitate to let us know. Every small action can make a big difference, and we hope our products inspire you to impact the environment positively.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

117 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(117)

9 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Do NOT buy from this company

Do NOT buy from this company. My goods (which were tracked) went missing in the post. Royal Mail advised that the company had to file a claim by providing proof of postage, so that a refund could be isdued. I contacted Sparkly Tails twice by email, and once via their messaging service, but received no response and no refund. I am now in the process of reporting them to Trading Standards, and trying to get a refund via my bank.

4 juli 2026
Omdöme utan inbjudan
Logotyp för Sparkly Tails

Svar från Sparkly Tails

Hi Lisa,

I sincerely apologise for missing your email. As a family-run shop, I have been the only person in the store during the summer holidays, and managing online orders, customer support, and the physical shop has made things quite challenging.

I understand that my oversight may be hard to believe, but please know that I did not intentionally ignore your message. We offer a 100% refund for any issues related to Royal Mail orders, and I have just processed your refund. Please allow 5 to 7 days for the funds to appear in your bank account.

Once again, I am truly sorry for overlooking your email and for the lack of response. We take this matter very seriously and are actively seeking ways to improve our customer service to prevent this from happening in the future.

Best regards,
Elena, Ruben & Coco

Betygsatt 5 av 5 stjärnor

We Miniature Poodles have high…

We Miniature Poodles have high standards. Yes, we have a bit of a reputation for being a little snobbish, I get that.
Though don't always judge a book by its cover ....

I really enjoy taking my humans to Sparkly Tails.
Because whilst I can investigate what wonderful delights are there - treats of course - healthy natural treats - get fussed over by the humans that are in charge of this Aladin's cave ,who clearly love and have a genuine interest in dogs and all things doggy related, my humans seem very happy to be there too.

They seem interested in what's on offer, toys, puzzles, coats, leads, collars, beds .... all that sort of stuff, which does all appear to be good quality.

Yup, sure love a Sparkly Tails visit.
Such a nice friendly welcome from Cocco and his humans.
I wouldn't mind moving in ....

Poppy ( 6 year old Mini Poo ).

17 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy website, good product

Easy website to use, ordering and delivery process was quick. I'm very pleased with the alpha 360 dog collar which I bought to stop my staffy/lab cross choking herself when she pulls on the lead to get into the park. She took to it immediately and we have certainly had less gagging when she wears it. It appears to be well made as I would expect for the price so I hope it will last well.

27 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Dog walking bag

Ordered dog walking bum bag as a Christmas present. Just what I wanted, looks hard wearing came nicely packaged wrapped in tissue paper. Also bought some dog treats which I know will be appreciated by 2 little pups. Delivered as advised it would be.

19 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great!

It was easy to navigate, the product was exactly like the photos and it even came with a thank you note for supporting a small business.

15 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy!

Very happy!
The bag looks great, feels sturdy and most importantly it fits my dog.
Great company and I loved the sustainability of the product and the packaging. My dog loved the extra treats included. Highly recommend!

12 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don't expect a refund

Ordered a martingale collar. The product isn't what I expected. Have now made 3 requests for a return and refund, all of which have been ignored. Very poor customer service

15 maj 2025
Omdöme utan inbjudan
Logotyp för Sparkly Tails

Svar från Sparkly Tails

Hi Jen,

We sincerely apologise for the frustration you've experienced. We pride ourselves on delivering the best customer service, and we are genuinely sorry that we fell short in your case.

Please note that we could not find any email from you in our email inbox. I also checked the spam folder, but nothing is there. Did you perhaps email us about the refund using a different email address than the one you used when purchasing the collar?

I'm unsure why this issue occurred, but I will send you a prepaid shipping label and refund the cost of the collar immediately.

We appreciate your understanding and your trust in our small business.

Best regards
Ruben, Elena & Coco

--- Last updated 30mins later:

Hi Jen,

We are sending this message here to ensure you have received our previous email regarding your refund. We have processed the refund for the collar and sent a prepaid shipping label to your email. If you haven't received that email, please get in touch with us using an alternative email address at admin@sparlytails.com.

Best regards
Ruben

Betygsatt 5 av 5 stjärnor

Get the octopus 🐙

Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the octopus is so robust, so important for puppies who have managed to destroy other 'tough'toys.

17 april 2025
Omdöme utan inbjudan

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