Ormai le magliette le prendo solo da loro! Grafiche degli artisti ECCEZIONALI, qualità delle t-shirt impareggiabili. Sicuramente in giro nei classici negozi qualità di un prodotto cosi non si tro... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There's no button to cancel the order. Neither is there a place where the tracking number is displayed. Email software is with some problem, because I've not received any emails after the purchase. I... Se mer
Ho fatto un ordine come regalo di compleanno, il servizio clienti mi ha contattata per offrire una confezione regalo personalizzata totalmente gratuita. Mi ha fatto piacere vedere che l'azienda ha fat... Se mer
Företaget har svarat
Magliette che cercavo introvabili da ogni altra parte, spedizione super veloce, ottima qualità dei prodotti e delle stampe. Ottimo servizio clienti, colgo l'occasione per porre le mie scuse a causa... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Visit pixeltshirt.com
Kontaktuppgifter
Via San Paolo 8, 37129, Verona, Italien
- +390456573300
- info@pixeltshirt.com
- spaceneil.com
4,3
Utmärkt
162 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfection.
14 maj 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thanks Xavier for your feedback on your most recent order, we are glad to hear we are doing great! 🚀
- SpaceNeil
Fast shipping and great service
14 maj 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thank you Paula for your review, we are glad you appreciated the complimentary shipping upgrade to DHL Express, enjoy your stuff! 🚀
- SpaceNeil
They fixed the problem
I always like to give credit where it is due, and these guys went above and beyond to fix my order but also threw in some great freebies for the inconvenience and refunded delivery costs for the delay. A company that looks after its customers goes a long way in my books so I appreciate everything they did!
Thanks very much!
8 maj 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
[UPDATE #2]
Thank you very much Michael for taking the time to update your review and giving us 5 stars! We did everything in our power to resolve the issue and makeup for the inconvenience. We are so happy to hear you appreciated our efforts, it means a lot to us. 🚀
- SpaceNeil
[UPDATE]
Hello there Michael,
DHL Express shipping records show the parcel has been delivered in just 1 business day from dispatch. We tried to get in touch with you via email the day after delivery for your feedback but we have not received a reply as of today. We have reason to believe that the issue has been resolved so we are going to close your support ticket for now.
Please do not hesitate to get in touch with you for any further assistance.
If you do not mind, we would also like to invite you to consider taking the time to update your review.
Have an awesome day,
SpaceNeil Customer Service Team
[ORIGINAL MESSAGE]
Hello Michael,
we are sorry to hear there is a problem with your purchase.
My colleagues and I have investigated on your order #SN-2002261 as our records show the order is still marked as “Processing”. We determined that due to an unexpected error on our automated online platform the order has been delayed without our team noticing the issue. Coincidentally, we have just noticed your support request email dated May, 5th was wrongly marked as SPAM. Unfortunately these events has prevented us to fulfill your order in a timely manner.
Please accept our most sincere apologies for the inconvenience.
We have pushed the order to be dispatched as soon as possible. We are also reaching you via email to arrange a refund for express shipping costs in order to mitigate the inconvenience. I will also make sure you receive some complimentary freebies along with your order.
You will receive an automated email with tracking details once the parcel is picked up by DHL from our warehouse.
We hope you appreciate our efforts to resolve the issue. Once again, our apologies for the delay in processing the order.
Feel free to reply to this message for further assistance with your purchase.
Have a great day,
SpaceNeil Customer Service Team
George’s Thoughts
Great quality T-Shirts! Definitely purchasing from SpaceNeil again!
8 maj 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
George, we are really glad to hear you appreciate the quality of our products. Thanks for your review. Enjoy your stuff! 🚀
- SpaceNeil
I bought several t-shirts from the…
I bought several t-shirts from the "T-shirt making history" collection and they are perfect! Excellent quality of cotton and digital printing is perfect!
Congratulations very good!
4 maj 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thank you very much Luca for taking the time to review SpaceNeil here on Trustpilot, we are glad to hear you dig our T-Shirt Making History collection, enjoy! 🚀
- SpaceNeil
Per le mie T-Shirt mi rivolgo SOLO a loro!!
Ormai le magliette le prendo solo da loro!
Grafiche degli artisti ECCEZIONALI, qualità delle t-shirt impareggiabili.
Sicuramente in giro nei classici negozi qualità di un prodotto cosi non si trova.
Tempi di consegna davvero veloci!
I ragazzi sull'assistenza davvero disponibilissimi, rispondono immediatamente a qualsiasi bisogno, consiglio, parere o altro.
Insomma, ormai molte magliette nel mio armadio sono le loro!!
30 april 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Grazie mille Edoardo per la tua recensione, siamo contenti che le nostre T-Shirt stiano conquistando il tuo armadio! Inoltreremo sicuramente i complimenti sulle grafiche ai nostri talentuosissimi artisti! 🚀
- SpaceNeil
カスタマーサービスの対応が良いし商品の質も良く
カスタマーサービスの対応が良いし商品の質も良く、とても気に入っています。
また利用したいですー!
30 april 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
愛理、レビューありがとうございます！ 私たちはあなたの注文で素晴らしい仕事をしたと聞いてうれしいです。 いつでも当店へどうぞ！🚀
- SpaceNeil
Very nice !
Products are very good. Quality is good, design are nice !
6 april 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
[UPDATE]
Hello there Stéphane,
thank you very much for taking the time to update your Trustpilot review! We are happy to hear you are enjoying the products!
Have a great day,
SpaceNeil Customer Service Team
[ORIGINAL MESSAGE]
Hello Stéphane,
we are sorry to hear the COVID19 emergency has impacted your order.
Due to Italian Government regulation we have been forced to temporarily suspend operations on March 11th, 2020. On the very same day we posted an highlighted alert on our website (with a red top bar across all products and pages including Cart and Checkout) stating all orders received after Mar. 11th, will be processed as soon as possible. As of today April 6th, 2020 the alert message is still visible on spaceneil.com since the regulation is still enforced nationwide.
Our records show your order #SN-2002229 has been received on March, 23rd so we are confident the alert was there when the order was placed. We are sorry to hear you have somehow missed the information or perhaps we failed to highlight the alert in a sufficient manner. We will investigate furtherly on the matter.
We have also spent some time to review all customer support request received since you placed the order. I can confirm we did not receive any support request in regard to the order #SN-2002229 either via email at customerservice@spaceneil.com or via our FB and Twitter accounts.
Please accept our most sincere apologies for the inconvenience and the delay in processing your order which, unfortunately, are not under our control. We are doing our best to make sure all orders will be dispatched as soon as we are allowed back to work.
In order to make up for the inconvenience, we will update your order shipping method to DHL Express 1-day, our fastest and premium option. This will allow you to receive the parcel in no time once we are able to ship it. Also, I will make sure freebies will be added to your order as well. Of course these are complimentary upgrades at totally no cost for you.
Please get in touch with our Customer Service Team for further assistance on your purchase.
Have an awesome day,
SpaceNeil Customer Service Team
The product was not as advertised
The product was not as advertised, I tried to return or contact customer service many many times. False working business numbers. So I was unsuccessful with the return, I would never order again, no communication was ever received and now you're asking for my feedback because you want 5 starts.
20 mars 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
[UPDATE]
Hi Orlando, checking in to let you know we did not hear from despite our email from 3 days ago.
Please let us know if you need further assistance with your purchase.
Have a great day,
SpaceNeil Customer Service Team
[ORIGINAL MESSAGE]
Hello Orlando,
Marco Fantin from SpaceNeil Customer Service Team, glad to be talking to you again.
We are sorry to learn about your disappointment from this review on Trustpilot. I have spent a few moments to investigate on your order and the conversation between your email address and ours - Our records show your last email is dated Mar., 11th to which we replied on the following day with instructions on how to return the item. I can confirm we did not receive any further message from your end after our reply on Mar. , 12th nor we have received a return/exchange request via our Returns Center. No further support requests have been received from your end.
In regard to business numbers, please be advised we do not offer support via telephone. SpaceNeil Customer Service is available via email at customerservice@spaceneil.com and live chat through our Facebook and Twitter accounts.
We are sorry to acknowledge your customer experience has not been smooth and hassle-free as we want it to be, we would be glad to reprise your support request and make sure to resolve the situation.
We are following-up via email, please let us know if don't see our message within 10-15 minutes. Thanks!
Best regards,
SpaceNeil Customer Service Team
Svar från Pixel T-Shirt
You are welcome Christopher, we are happy to hear we did great! 🚀
- SpaceNeil
Smooth and uncomplicated
Smooth and uncomplicated, everything in the best way, anytime very gladly again
11 mars 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thanks Kathleen for taking the time to share your experience with us! 🚀
- SpaceNeil
Svar från Pixel T-Shirt
Thanks Barry for taking the time to review our products and services, enjoy your stuff! 🚀
- SpaceNeil
Great price,great items
Great price,great items, & quick delivery time!! Thanks again!!
10 februari 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thanks SM for your review, enjoy your stuff! 🚀
- SpaceNeil
Livraison plus rapide que prévu
Livraison plus rapide que prévu, emballage ok. Très satisfaite
4 februari 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Merci beaucoup Stephanie pour ton avis. Nous sommes très heureux que vous ayez reçu votre commande rapidement et que vous en soyez très satisfait! 🚀
- SpaceNeil
Svar från Pixel T-Shirt
Thanks Vincenzo for taking the time to share your feedback! 🚀
- SpaceNeil
Didn't Not Receive Order
I didn't receive the item I ordered. You guys don't even have the urgency to update me on what's going on, I have to literally beg for any information. Such a waste because all your products are sooo great after years of following I decided to finally purchase something and here's what I got. Bad customer service.
21 januari 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Hello Jeremaih,
We have already discussed and issued a resolution to the problem regarding your order #SN-1902080 on January, 12th 2019 therefore we are quite puzzled to hear you are reiterating the same message, this time here on Trustpilot.
Did you receive our Customer Service Manager on Sunday, Jan. 12th? We did explain the situation once again, all the communication we made with both carriers in order to have you parcel delivered but we also explained we have no have direct control on parcels shipped via Super Saver or Priority Saver once they are collected from our warehouse. Additionally, the parcel was reportedly located in the Philippines on Dec., 30th as expected, so already in the destination country.
Despite our policy and Terms and Conditions of Sale you have agreed upon, we went the extra mile by issuing a full refund in order to make up for such inconvenience which was not caused by our negligence.
As we already told you, we understand your frustration, we are sorry hear you have been unhappy with us. We genuinely hoped the resolution would have resolved the unfortunate situation, please get in touch with us if you need any further assistance.
Best regards,
SpaceNeil Customer Service Team
Ottimo sito di prodotti soprattutto per…
Ottimo sito di prodotti soprattutto per articoli di lady Gaga che piace molto a me e mai figlia
17 januari 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Grazie Sara per il tuo feedback e il continuo supporto! 🚀
- SpaceNeil
Wonderful
Wonderful service and love shopping for Lady Gaga stuff I need buy.
14 januari 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thanks Fiona Louise for your review! 🚀
- SpaceNeil
Svar från Pixel T-Shirt
Thanks Jorge for your review, enjoy your stuff! 🚀
- SpaceNeil
the product outcome is really great,its…
the product outcome is really great,its just that it took really long to deliver and i honestly thought that iwould be scammed.
7 januari 2020
Omdöme utan inbjudan
Svar från Pixel T-Shirt
Thanks Antonia for your review, we are sorry to hear you are not totally satisfied with the purchase.
We have investigated on your order #SN-1902109, our records show it was processed and delivered in just 4 business days which we think it is quite reasonable during the holidays. Also, we noticed your review has been posted before the parcel was actually delivered by DHL (according to the
tracking).
You may understand we are a bit puzzled since the feedback is somehow incoherent with the information in our possession. We would be more than happy to resolve any misunderstanding, please feel free to get in touch with our Customer Service team if you like.
Please let us know if there is anything else we can do for you at this time.
Best regards,
- SpaceNeil
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.