Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Se mer
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I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Se mer
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The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
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Företagsinformation
Skrivet av företaget
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Kontaktuppgifter
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Storbritannien
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Utmärkt
970 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poppy was very helpful
Poppy was very helpful, and we booked our cruise there and then,so we did not lose the cabin we wanted. Thank you Poppy
6 augusti 2026
Svar från The Sovereign Cruise Club
Dear Sally,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy was so helpful and was able to secure the cabin you wanted. We will be sure to pass on your kind words to her and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Dealt with Sovereign Cruise Club Several Times
Dealt with Sovereign Cruise Club several times now. So far they have delivered the best service & prices - just as they claim to do.
A very professional & efficient team.
Thank you.
6 augusti 2026
Svar från The Sovereign Cruise Club
Dear Dr. S,
Thank you so much for your recent 5-star review.
We are delighted to hear that we have consistently delivered on our promise of great service and competitive pricing. Your kind words about our professional and efficient team are greatly appreciated.
Thank you for choosing Sovereign and we look forward to helping with your future cruise plans.
Kind regards,
The Sovereign Cruise Club
Very easy to do business with
Very easy to contact and talk to a real person. Promises to return calls are always honoured-a rarity nowadays- and most of all very competitive pricing. Can’t ask for more.
6 augusti 2026
Svar från The Sovereign Cruise Club
Dear Barbara Ormerod,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you value our personal service, reliable communication and competitive pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Have used them for years following a…
Have used them for years following a reccomendation from another satisfied client. The staff certainly know their ships and extremely helpful when booking cruises.
6 augusti 2026
Svar från The Sovereign Cruise Club
Dear Raymond Few,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear that you came to us through a recommendation and that our team's knowledge and expertise have continued to meet your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The agent Poppy was most helpful.
6 augusti 2026
Svar från The Sovereign Cruise Club
Dear Peter Dillon,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy was so helpful and provided you with a positive experience. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Svar från The Sovereign Cruise Club
Dear Ian J,
Thank you so much for your recent 5-star review.
We are delighted to hear that Ella provided great service and a competitive price while maintaining a professional approach throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
We have booked cruises through Sovereign for over 20 years
We have booked cruises through Sovereign for over 20 years. They are very professional, helpful, responsive and do genuinely beat any other quote for the same cruise.
6 augusti 2026
Svar från The Sovereign Cruise Club
Dear Gywn Humphreys,
Thank you so much for your recent 5-star review and continued loyalty over the years.
We are delighted to hear that our team has consistently provided professional, helpful and responsive service and that we have been able to secure the best value for your cruises. Your continued loyalty and trust mean a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Took deposit from us
Took deposit from us. No chatting about what we had paid for. Very off putting towards caller. No in depth communication despite asking a question. The caller couldn't wait to get off my call.
Not what I would call good customer service.
30 juli 2026
Svar från The Sovereign Cruise Club
Dear Diane,
We are genuinely sorry that you came away feeling disappointed, as that is never the experience we want for any of our customers, particularly when the vast majority of our feedback reflects five-star service.
Having carefully reviewed your call with our office, we do feel your review does not fully reflect the circumstances.
Before taking your deposit, our consultant provided a full recap of the booking, including the details of the holiday you were reserving. The booking information was read back in full and you were specifically asked whether you had any questions before proceeding with the deposit payment, to which you confirmed that you did not.
During the call, you also asked whether a drinks package was included with your booking and we confirmed that it was not. In addition, we advised that all booking documentation would be issued within 7–10 days and that you would be able to access your booking online once the reservation had been processed.
We always strive to provide helpful, transparent and professional service and it is disappointing to learn that the interaction left you with a different impression. Whilst we respect your right to share your experience, we do not believe the review accurately reflects the content of the call.
Nonetheless, we regret that you were left feeling dissatisfied and remain committed to assisting you further should you require any additional information regarding your booking.
Kind regards,
The Sovereign Cruise Club
A first class service
A first class service. Friendly, very helpful staff and very patient. Easy to contact with follow-up questions. Could not be better - could not fault it.
28 juli 2026
Svar från The Sovereign Cruise Club
Dear Catherine Miles,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received first-class service from our team. Your kind words mean a great deal to us and we are thrilled that we exceeded your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I have booked with sovereign for many…
I have booked with sovereign for many years always being very satisfied with all personnel by method of phone always very polite and helpful
5 augusti 2026
Svar från The Sovereign Cruise Club
Dear Mr Crowley,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear that you have consistently been satisfied with the service provided by our team. Delivering friendly, helpful and professional support is always our priority and your continued trust means a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always helpfull when you book a cruisrk yr…
Always helpfull when you book yr cruise, communication always good,
28 juli 2026
Svar från The Sovereign Cruise Club
Dear Rob,
Thank you so much for your recent 5-star review.
We are delighted to hear that you continue to find our team helpful and that our communication is consistently of a high standard. Providing excellent service throughout the booking process is very important to us and we truly appreciate your loyalty.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful
Very helpful, polite , understanding of our needs .. we would definately book a Cunard cruise through you again
Thank you
28 juli 2026
Svar från The Sovereign Cruise Club
Dear Lesley Lawrence,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful, polite and attentive to your needs. Providing a personalised service is something we take great pride in and we are thrilled that we would be your choice again for a future cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great service & attention from Poppy
28 juli 2026
Svar från The Sovereign Cruise Club
Dear Mr Strachan,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy provided great service and attentive support throughout your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Svar från The Sovereign Cruise Club
Dear Chris Sully,
Thank you so much for your recent 5-star review.
We are pleased that Hans provided excellent service and helped secure a great value for your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Hanz was exceptionally thorough in…
Hanz was exceptionally thorough in making all the booking arrangements, very polite, and patient with a person who has hearing difficulties.
Rodney Anderson
3 augusti 2026
Svar från The Sovereign Cruise Club
Dear Mr Anderson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans provided such thorough, polite and patient service throughout your booking process. We understand how important clear communication is and we are pleased that Hans was able to make your experience a positive one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great service knowledgeable agents …
Great service knowledgeable agents good pricing too
3 augusti 2026
Svar från The Sovereign Cruise Club
Dear Shirley Rourke,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received great service from our knowledgeable team and found our pricing competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful staff who understood what…
Very helpful staff who understood what we wanted. Always followed up calls or emails. Offered accommodation options for our consideration.
23 juli 2026
Svar från The Sovereign Cruise Club
Dear Neil Morse,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team took the time to understand exactly what you were looking for and provided helpful accommodation options for your consideration. It is also great to know that our follow-up communication met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful and pleasant staff.
Very helpful and pleasant staff.
The cost of the holiday was less than I thought it would be, so very good service.
23 juli 2026
Svar från The Sovereign Cruise Club
Dear Linda Holt,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful and pleasant. It was great that your holiday offered even better value than you expected. Providing excellent service and helping our customers find the right cruise at a great price is always our goal.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
So far all has gone well
30 juli 2026
Svar från The Sovereign Cruise Club
Dear Roderick Smith,
Thank you so much for your recent 5-star review.
We are pleased to hear that everything has gone well so far. We appreciate your trust in us and will continue to do everything we can to ensure your cruise experience runs smoothly from start to finish.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Svar från The Sovereign Cruise Club
Dear Cecil Jackson,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you received excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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