Sovereign Housing Association Omdömen 

Sovereign van fly tipped an enormous bag of rubbish outside my house yesterday afternoon. We don't even live in a housing association area and this guy was clocked removing the rubble bag from his van at the top of my drive and actually walked down my driveway to leave it outside my front door! It's a complete violation and trespassing on private property

Well where do I start , firstly I moved in to my
Sovereign prison cell 2 years ago now , worst mistake I’ve ever made in my whole life . My neighbours our psychotic , mentally unstable bullies , they have made my life a living Hell since the first day I moved in , with their screaming loudly through my wall all hours of the night , shouting at me , calling me names for absolutely NO Reason , I don’t even know them . There is a female neighbour of mine who is definitely in some serious need of some kind of psychiatric help .. definitely some kind of mental illness.. and drug use going on , she has taken upon herself to bully me day and night for some reason only known to herself , second we’ll sovereign what do I say , their absolute garbage , I
Have reported and reported my mentally unstable neighbours to sovereign.. for 2 years and NOTHING has been done , only for sovereign to call my mental health in to Question, great News tho . I am moving out at some point soon , I just needed to write this review.. to help anyone wanting to move in to a sovereign property, please AVOID at all costs

A bunch of thieves and fraudsters they always try to charge you much more than you should pay them. They offer you the worst quality of services after begging them to do the things they should do as landlords and they don’t take it as it’s their duty to do these things and keep their tenants happy safe and satisfied.

It was that worst choice I have ever made moving to one of your properties.
Stop thinking that you’re on the top of the people. God damn sovereign and the day I moved in into your miserable place.

Since Sovereign Housing joined with the London Housing Association the quality of service has gotten worse if that was even possible. Grounds Maintenance wasn't great when we had contractors who never carried out work when they felt like it. It was ridiculous that we had to pay a service fee for no service. It was announced at the start of the year that grounds maintenance was being brought in house. The bushes are so high it is dangerous and paths inaccessible, making pedestrians have to walk on the road. I reported and took pictures that my elderly neighbours had a fully grown tree blocking light and branches dangerously over hanging the garden, as the tree hasn't ever been maintained, in fact there are many other trees that pose a danger due to not being maintained.
Then there is the fencing that acts as a border between properties the posts/beams are completely rotten after 20+ years and dangerous in areas of the scheme. Reported and a work order raised in June 2024, they have pencilled in work to begin in October 2024, funny 28 days for non urgent.
But this shouldn't come as a surprise as there has been no maintenance of the properties for many years and it really is beginning to show. Guttering in disrepair because they haven't been cleared of moss and leaves as they used to be at regular intervals, roof tiles in disrepair, windows and doors that have reached end of life not replaced, even when it's clear they need to be, because they haven't reached the replacement threshold. Despite environmental factors to the contrary causing the glass needing replacement every couple of years due to heat damage and condensation getting in between the pains. These may appear to be small matters but they soon add up, making living conditions miserable for the tenants, because in areas you have the broken window syndrome. From the poor rating score on here it's clear that there are many others with the same experiences.

Theses punks are not intrested in my neighbours who moved out 10 years ago went back to Iran and rented out SNG property. I am glad these punks are being bumped lol

So we are part buy part rent as soon as they get your money they are done we have had the most awful social housing people put next door they destroyed the fence and sovereign tried to tell me it was our fence but I got my paper work out which proved it was there fence thought I was born yesterday. Then I needed to update my name with them so we can sell up told my date of birth is wrong in the account so could I tell them how much we pay in our part of the rent no that’s wrong even when I took a screen shot of the account then for three days they kept sending me the same email to reply with my date of birth and rent amount so can’t change my name because they are a bunch of clowns I really advise don’t use them use Bromford or Guinness I tell a lot of people going to buy to never go with them they are a complete joke .

Third time within 7months our basement carpark flooded. They donot even have courtesy to arrange a team to clear the water. The water level is so high that it is going in the lift pit. They do not care about anything except money they get in service charge. All they are saying it is TNQ who deal with it. First we are being discriminated by TNQ and second SNG is doing nothing to fix the issue. Both companies lives doesn’t matter. For them emergency means a team will relpy in few working days if they happen to read through the email.

We had water pouring through our ceiling and they offered me an appointment a month later what a joke. Also we have had no hot water for 2 weeks now.

Ten months I’ve been waiting for my hot water boiler to be changed, we’re meant to come last weekend, but cancelled me again until September, they’re a disgrace

If I could give 0 stars I would. I will keep this as short as possible.

Repairs reported from years ago and absolutely nothing done to fix them, with young children in the house!

Issues with neighbours - if you report any sort of issue with a neighbour you will be told to not judge how other people live. You will also be told that the issue is not an issue. You will be gaslit and accused.

Customer service is awful. Any issues you have if you need to call, you’ll be waiting for an hour at least, to speak to someone. When you do, they can’t wait to get you off of the phone. You will be talking to a young person with no life experience and who doesn’t care about why you called. They are 99% of the time, unable to help you.

SNG Sovereign Housing is absolutely awful and anybody looking to rent from them I would strongly advise to steer clear.

Sovereign housing association is extorting money for services that are not being provided properly with extremely poor service when there contractors bother to turn up , The communal hallways and entrances are not cleaned properly with rubbish left for months on end which we are paying for weekly but services getting pourer ,
The ground maintenance gardener's are a bunch of cowboys never picking the rubbish up leaving the grass uncut in many areas , once again we’re paying a weekly fee for ground maintenance but we’re lucky if we see them once a month, hedging is over growing the pathways causing one to walk of path to avoid the brambles and overgrown shrubbery ,
Sovereign staff are ignoring our request for proper maintenance of the grounds and hallways,
They are the worst housing association I’ve ever none,
I do not recommend them as far as I could throw them.
0/ 10 for there complete disrespect and discard to there tenants.

The houses are built incredibly cheaply and with shoddy building work. Customer service is none existent. You can’t get through to any of the teams you need to speak too nor do you receive a response upon complaint. I am now being forced to go through the housing ombudsman and will need to seek legal advice regarding the detriment they’ve caused to my mental health

I can't give 0 stars unfortunately.
First complaints raised in Oct 2023, when the monthly charges went up to around £100. They have been doing less and less work since. I don't want to pay more, but at least if I have to, at least do the work we're paying for.
Cleaning not done in communal areas for 4 months. I called the cleaning company myself and this restarted.
Gardens not done regularly. It's overgrown now, and I have 2 feet of shrubbery above my windowsill. They say it gets done.
Main door to building is a firedoor and hasn't been safe since I moved in. 6 cancelled appointments later, they apparently attended on 01/05/24 but no changes seen or reported.
I have had £85 of services not received paid back but little changes.
I do not feel that I am being fussy here, but they simply aren't providing the basics.

Reported a leaking gutter in early January.
Mentioned multiple times that the leak was showering down water onto the brickwork exterior to my living room, and that if not dealt with it would cause damp in my living room.
Was told they couldn't get anyone out until April, when they sent a contractor out who didn't have a ladder that could go into the gravel outside, and thus left without doing anything.
Called back to ask when they were going to come back, and was told AUGUST. FOR A REPAIR JOB RAISED IN JANUARY. EIGHT MONTHS.
I told them this was unacceptable and raised it to a complaint, informing them that if it were to get to the point of damp in my living room, I would take legal action.

Their response was to offer me £25 IN COMPENSATION, which is completely inappropriate given the issue at hand.

I'm not sure why they seem to have so much difficulty maintaining properties to even a basic level, but something needs to change - this is coming off the back of another 3-YEAR-LONG dispute about grounds maintenance.
Rent and service charges go up and up with each year while they sit there and do nothing.

Absolute joke of a housing association. Avoid if at all possible.

Probably the worst housing association I have ever known but I was warned by a friend.
I have had a severe infection in my leg since Sovereign Housing allowed the last tenant to flood me twice,
I was delivered 3 industrial dehumidifier's for between 5-7 days and because I wasn't going to pay for their mistake,So I was given £65 compensation which wouldn't even cover one industrial dehumidifier going full power 24/7,
But I was in my bathroom Saturday when water started pouring through the ceiling,I notified the poor new tenants who have basically moved into a Flat still in disrepair and sng were supposed to come out Saturday as an emergency
But guess what,
Still waiting Monday morning.
Absolutely Disgusting,just a money making machine!!!
After this time though,I'll be contacting my Local M.P.

Shocking , no customer care or support. I have not missed a single payment in 6/7 years. Requested ONE month of payment break/ holiday whilst I search for another job and sovereign “cannot” help.

Thank you to Sovereign (Sng) for replacing the damaged privacy fence panel.

IT WAS DIFFICULT GETTING THIS ARRANGED TO DUE A BLIP IN SOVEREIGN'S (Sng) system

My elderly neighbour who is 92 years of age and is not very mobile, hence me making the booking of the damaged panel.

I fully understand GDPR, but thankfully after contacting Alistair your Complaints Manager we were able to get this matter resolved.

It is such a shame but no one at Sovereign (Sng)
seems to know what they are doing!

If I could give 0 stara trust me I would been waiting months for a plastering appointment in our kids room to be phoned today saying a emergency has come up and have to wait till 26th of June load of crap been waiting a year for our balcony doors to be sorted as its the main problem causing our mould issues with five kids they don't care no remorse no better then a bunch of cow boy builders the way you guys treat your customers

Completely disregard anything other than profit. For a housing company this is not what this should be, absolutely shocking service, long wait times. Should be held accountable from the powers to be

i have complained about the damp and mould in my bathroom and still they do nothing also i have asbestos in my living room floor but they still do nothing about that. the call handlers are rude. the mangers are rude I complain but nothing gets done about the rude employees in sovereign I have lost the will to contact sovereign because they don't listen, I have had nearly 13 years of issues with soverign repair after repair. they failed to sort out issues with my flat. because of the ongoing issues it has cost me thousands of pounds damages to goods I bought with my own money and when I mentioned about the issues causing damage to items in my flat, they just said there is nothing we can do. they are in my opinion a cowboy housing association thank you