Sound Affects Omdömen 

2 558
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a guitar from them. It was posted quickly and with good communication. I contacted them to return it and they replied quickly and sorted it out with no fuss. When I sent it back to them I saw t... Se mer

Betygsatt 5 av 5 stjärnor

I recently bought a pre-owned Ibanez Premium RG827z online from Sound Affects, and I honestly can’t praise the team enough. From start to finish, they were professional, supportive, and complete... Se mer

Betygsatt 5 av 5 stjärnor

Ordered a guitar late Thursday night, enquired Friday morning about standard delivery but assured it would be Monday or Tuesday, was given a Tuesday delivery date by DHL, arrived mid day Monday. Great... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Item was exactly as described, in mint condition. In correct packaging. Functions exactly as expected. Staff were helpful and made sure I remained in the loop regarding delivery progress. Ordered one... Se mer

Företaget har svarat

Företagsinformation

  1. Musikinstrument

Skrivet av företaget

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 558)

94 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very positive pedal collection sale experience

I contacted Sound Affects about selling quite a few pedals to them. Paul, who helped me, got back to any emails I sent quickly, made the whole process easy from start to finish and arranged the agreed payment quickly on receipt of the pedals. I would happily recommend Sound Affects without a second thought.

4 februari 2025
Omdöme utan inbjudan
Logotyp för Sound Affects

Svar från Sound Affects

Much appreciated George.

Betygsatt 1 av 5 stjärnor

I bought a guitar for £300 which was…

I bought a guitar for £300 which was extremely lucky to have survived the delivery. It was packaged with around 8 different types of scrap plastic inside a flimsy box that had clearly been used many times, no care given guitar was filthy and so out of tune. It was clear no care was given its out me off buying anything more expensive from them.

27 januari 2025
Logotyp för Sound Affects

Svar från Sound Affects

Hello Andrew,
I am sorry to hear that you are not entirely satisfied with your order.
We do where possible try to re-use/recycle packaging.
We detune guitars to relieve tension when shipping.
Our guitars are displayed and maintained in our showroom.
If your guitar arrived dirty we apologies. This must have been missed whilst shipping out.

If you would prefer a refund we can arrange collection of the guitar.
I will email you also

Regards
Paul at Sound Affects

Betygsatt 5 av 5 stjärnor

Small things are important too

This was my first purchase and I bought two small items because they were original manufacturers equipment. They arrived quickly but a small screw was missing on one of them.
A quick phone call to Sound Affects and this was dealt with promptly and without fuss. The screw was posted and I received it the next day. Brilliant customer service.

13 januari 2025
Logotyp för Sound Affects

Svar från Sound Affects

Thanks for taking the time to leave a review Chris.

Betygsatt 1 av 5 stjärnor

This plastic RICKENBACKER pickup cover

This plastic RICKENBACKER pickup cover, paid 60.30 EUR + 42.38 EUR import tax, is totally poorly manufactured and impossible to mount on the bass guitar. I'm not even sure it's an original part, it's so poorly manufactured and delivered without any packaging or reference. This "thing" must cost 50 cents to manufacture. A scandal! I am writing to the company and waiting for their reaction!

Ce pickup cover RICKENBACKER en plastique, payé 60,30 EUR + 42,38 EUR de taxe d'importation, est totalement mal fabriqué et impossible à monter sur la guitare basse. Je ne suis même pas certain qu'il sagisse d'une pièce d'origine tellement c'est mal fabriqué et livré sans aucun emballage ni référence. Ce "machin" doit coûter 50 cent en fabrication. Un scandale ! J'écris à la firme et j'attends sa réaction !

7 januari 2025
Logotyp för Sound Affects

Svar från Sound Affects

Hello Patrick
I am sorry to hear you are not entirely satisfied with your purchase.
Sounds like your issue is with Rickenbacker not with our store.
We offer a 14 day no hassle return policy so you could return the item if you decided to.
We are an authorised Rickenbacker dealer and all the parts we sell are genuine. The pickup cover/handrest on a 4003 bass in indeed made of plastic. If you have a genuine Rickenbacker you should have no problem installing it. Feel free to reach out if you need any assistance though.

Regards
Paul at Sound Affects Guitar Store

Betygsatt 5 av 5 stjärnor

Superb guitar shop

Superb guitar shop. Professional, very competitive prices with quality guitars. Will be my first choice in the future whenever need another guitar. Thank you 🤟🙏

6 januari 2025
Logotyp för Sound Affects

Svar från Sound Affects

Mucha appreciated Tom.

Betygsatt 5 av 5 stjärnor

great service

had exactly what i needed, at the most reasonable price i’d seen anywhere, speedy transparent delivery with no worry’s of tracking or guessing when the package would arrive, top quality 5*

11 januari 2025
Logotyp för Sound Affects

Svar från Sound Affects

Thanks for the feedback!

Betygsatt 5 av 5 stjärnor

I was traveling when I purchased a…

I was traveling when I purchased a pedal, so asked kindly if they could scheudle the delivery and they did. No issues, no worries. Friendly staff who are on top of it.

30 december 2024
Logotyp för Sound Affects

Svar från Sound Affects

Much appreciated.

Betygsatt 1 av 5 stjärnor

Honesty is always the best policy......

I made an online enquiry on New Years Eve on a guitar reduced in the New Year sale and received a response almost immediately from a salesman confirming the spec and including photos. Placed my order online and received all the relevant confirmation emails. Fast forward to 2nd Jan where I receive a clinical, terse email from Paul (The MD) telling me that the guitar I had bought online had in fact ' sold in store on New Years Eve and sadly was not taken out of stock' and that my order had been cancelled. After a few email exchanges where several anomalies in his reasons were unpicked, it became apparent that they had obviously reduced the guitar too much which was the real reason why the order was cancelled. If that had been the initial email and they had held their hands up and been honest I probably would have said ok and still bought it anyway. It's a shame as up until then I had great service!

2 januari 2025
Omdöme utan inbjudan
Logotyp för Sound Affects

Svar från Sound Affects

Apologies again for the inconvenience here.
Our pre-owned items are one of a kind. On this occasion the guitar sold in store and we failed to take it out of stock on our website before we closed for New Year. The guitar was part of our New Years sale and was only reduced hours before it sold.
It is often the case when we run a sale.
We get new stock all the time so keep an eye on our site and let me know if you spot anything you are interested in.

Regards
Paul

Betygsatt 5 av 5 stjärnor

Helped bring my guitar back from the dead

I had an old acoustic guitar with a broken bridge and I took it in to Sound Affects to see if they could do anything with it. It was left with Rob, the shop's Guitar Tech, and I have to say he did an outstanding job.

It quickly became apparent that the job was far more complicated than I had anticipated, but Rob was adamant that he would not let the guitar die.

He did everything he could, and went above and beyond to get the guitar in a playable condition. The guitar now sounds and plays better than I ever thought it could.

If you need any work doing on your guitar, do not hesitate to take in to Sound Affects.

14 december 2024
Omdöme utan inbjudan
Logotyp för Sound Affects

Svar från Sound Affects

Thank you for the kind words Tom. Much appreciated.

Betygsatt 2 av 5 stjärnor

The t-shirt arrived screwed up

The t-shirt arrived screwed up in the delivery bag. So when it arrived it looked cheep and creased - more thought needs to be added into how clothes arrive for the customers when being posted.

5 december 2024
Logotyp för Sound Affects

Svar från Sound Affects

Hello Jessica,
I am sorry to hear your item did not arrive safely.
All of our T-Shirts are in the sealed bags they come in.
We place them in a fly bag to post. Sounds as though it has become creased during transit.
We'd happily replace it for you if it is a gift.
Feel free to reach out if so.

paul@soundaffects.com

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