I ordered two shirts, which took about 2 to 3 weeks to arrive from Hong Kong to Belgium. Initially, the shirts did not match the sizing chart and were too small. I contacted customer service... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The order arrived very fast and it is a very good quality product. I have enjoyed using it thoroughly and would recommend buying from this company.
Företaget har svarat
Stay away from this site!! Very disappointed with this order. The jerseys have a cheap, strong chemical/factory smell and feel like low-quality, Shein-level fabric. The return process is even wors... Se mer
Företaget har svarat
Die Website an sich ist einfach und übersichtlich gestaltet. Wenn einem ein bestimmtes Design gefällt kann man aus vielen verschiedenen T-Shirts, Pullover,Tops ect. auswählen. Trotz Lieferangabe von 1... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Soulisfree —— Artistic Clothing, Graphic Designed T-shirts,Hoodies,Apparel. Men's & Women's Creative Artistic Clothes, We Stock A Wide Range of Quality Funny Art T Shirts/Hoodies/Other Outfits! Wearing Soulisfree clothes is like delving into an artistic journey where art becomes a language when words fail. Wear Your Attitude, Embrace Art —— Our brand Soulisfree aims to design creative artistic patterns tailored for those with a taste for art, showcased on our clothing. We believe Art can reflect your inner world, no matter the mood. We strive to vividly express your personality through our artistic designs.
Kontaktuppgifter
Hong Kong
- soulisfree.com
3,9
Bra
289 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant Design
Brilliant Design, Excellent Quality, and Outstanding Service
I’m really impressed with both the garment quality and the stunning design from Soulisfree, the material feels great and the print is vibrant and unique.
I’d also like to give special thanks to Vivi for her outstanding customer service. She handled a small mix-up with grace and generosity, That kind of care and responsiveness truly sets a brand apart.
Highly recommended, I’ll definitely be ordering again.
30 juli 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
Thank you so much for your wonderful review! We're thrilled you love the designs and quality of our garments, and we're so glad you had a great experience with Vivi. Excellent customer service is important to us, and we're happy it made a difference. Thank you for your kind words and for choosing to shop with us — we can't wait to welcome you back!
Best Wishes,
Soulisfree Customer Service Team😜
Svar från Soulisfree
Dear Customer,
Thank you very much for your positive feedback! We are glad that you like our high-quality shirts
If you have any other questions or need further assistance, please feel free to contact us.
Best Wishes,
Soulisfree Customer Service Team😘
Great quality shirts
Great quality shirts, fan of the heavyweight fabric used, great artist designs
24 juli 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
Thank you very much for your positive feedback! We are glad that you like our high-quality shirts, especially the heavy fabrics and the design of our artists. Your support and satisfaction are the greatest encouragement to us.
Looking forward to providing you with more high-quality and unique designs in the future!
Best Wishes,
Soulisfree Customer Service Team🤞🥰
Not a good experience
I would not recommend ordering from this company based on my experience. I placed an order back in April, and while it was marked as delivered, the package was stolen. I provided proof of this through my Ring camera footage and reported the issue to both the company and Klarna.
Unfortunately, the customer service I received was very disappointing. Initially, they offered a 50% discount for me to repurchase the same items—despite the fact that my original order totaled $219. I felt this wasn’t a fair resolution, especially since I provided clear evidence of the theft. I've now filed a third dispute through Klarna, and surprisingly, the company has lowered their offer to just 20% off a reorder.
For comparison, I’ve had similar situations with other companies, and they replaced the items free of charge—no hassle. This contrast has made this experience even more frustrating.
Additionally, I later learned that the company may be using artwork without proper credit or permission, which is something I would’ve wanted to know before making a purchase, as it would have impacted my decision.
Overall, this experience left me feeling very disappointed, and I hope others have a better outcome.
24 april 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
Regarding the issue of package theft you mentioned, we need to clarify that once the goods are marked as delivered, the loss or theft is usually beyond our direct control.
According to our policy and the standard practice of most online retailers, the responsibility for such incidents is usually not borne by the seller.
However, we will do our best to assist customers in resolving the problem.
We have recorded your specific situation and will feedback this to the relevant department for further evaluation.
Regarding the copyright of artworks, we solemnly declare that respecting the rights of all artists is one of our basic principles. If there is indeed unauthorized use of other people's artworks, we will take it seriously and take immediate measures to correct the mistake.
Thank you again for your understanding and patience.
Best wishes,
Soulisfree Customer Service Team
Even through the tracking was not so…
Even through the tracking was not so good and i first became scared and thought it was a scam. The shirts came after two weeks. They are cool and I like them
23 juni 2025
Omdöme utan inbjudan
Svar från Soulisfree
Hi Azra R.
Thank you for sharing your experience with us! We're glad to hear that despite initial concerns about the tracking, your shirts arrived safely and you're happy with them.
We understand how worrying it can be when tracking information isn't as clear as expected. We're continuously working on improving our shipping and tracking systems to provide a more seamless experience for our customers.
Your feedback means a lot to us, and we're thrilled that you like the shirts! If you need any further assistance or have more suggestions, please don't hesitate to reach out.
Thanks again for your support!
Best regards,
Soulisfree Customer Service Team
Nice people
They’re super helpful, even if you mess up and pick the wrong size. Really nice.
21 juni 2025
Omdöme utan inbjudan
Svar från Soulisfree
Hi Sam Akbari,
Thank you so much for your kind words! We're really glad we could help, and we're happy to hear that you had a positive experience with us — even if the size wasn't quite right at first.
Your support means a lot to us, and we truly appreciate the time you took to share your feedback. We look forward to serving you again in the future!
Best regards,
Soulisfree Customer Service Team😋
Haben sehr nice Motive, ABER !!!
Haben sehr nice Motive, aber leider ist die Qualität so schlecht, dass meine T-Shirts nach dem 4. mal waschen schon anfangen Löcher zu bekommen und die Prints sind schon fast weggewaschen... Leider nicht zu empfehlen, wenn sich die Qualität nicht ändert.
14 juni 2025
Omdöme utan inbjudan
Svar från Soulisfree
Sehr geehrter Kunde,
zunächst möchten wir uns bei Ihnen für Ihr Feedback bedanken. Es ist uns sehr wichtig, dass unsere Produkte Ihren Erwartungen entsprechen, und es tut uns leid zu hören, dass Sie mit der Qualität unserer T-Shirts unzufrieden sind.
Rückerstattung oder Ersatz: Um das Problem zu beheben, bieten wir Ihnen gerne eine Rückerstattung oder den Versand neuer T-Shirts als Ersatz an. support@soulisfree.com
Bitte lassen Sie uns wissen, wie Sie vorgehen möchten – ob Sie eine Rückerstattung oder neue T-Shirts bevorzugen. Wir möchten sicherstellen, dass Sie zufrieden mit Ihrem Kauf sind.
Nochmals entschuldigen wir uns für die Unannehmlichkeiten und danken Ihnen für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Soulisfree Kundenservice-Team
Full Experience
I ordered four shirts, including a hoodie, after seeing the brand’s eye-catching designs on an Instagram ad. I used a 15% discount and even requested to swap the free stickers for an extra shirt—which they surprisingly agreed to. I placed my order on April 29, but it stayed in “processing” until May 5, likely due to the special request. During that time, I found several reviews calling the site a scam, which made me nervous given how much I’d spent. On May 10, I got a tracking link (only accessible through their website), which led to a Chinese tracking site that gave delayed and confusing updates. Thankfully, my order arrived on June 2, and the quality exceeded my expectations. The prints held up well after a low-heat wash. The only issue was that the extra shirt came a size too small—but considering they honored my request, I’m okay with that. Despite the slow processing and sketchy tracking, I’m really happy with the clothes I received.
2 juni 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Ryan Galeana,
Thank you so much for taking the time to share your experience with us. We truly appreciate your honest and thorough feedback—it helps us understand both what we’re doing well and where we can improve.
We’re thrilled to hear that the quality of the shirts exceeded your expectations, and we’re glad the prints held up beautifully after washing.
At the same time, we completely understand your concerns about the processing time, tracking updates, and the anxiety caused by negative reviews. Your patience and kindness throughout this process mean a lot to us.
Thank you again for choosing us—we’re so glad you’re happy with your purchase!
Best regards,
Soulisfree Customer Service Team😍
Soulisfree steals designs from artists
All of the designs on this website have been taken without permission from the original creators. Don't buy these cheap knockoffs.
Edit: We have already reached out to ask you to remove our listings from your website and you have repeatedly ignored us. Dishonest seller.
20 maj 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Joe
Thank you for bringing your concerns to our attention. We take allegations of intellectual property infringement very seriously
Our Commitment:We strive to ensure that all designs on our website are either created by our in-house team or sourced from legitimate suppliers with the proper licensing and permissions
To help us with our investigation, could you please provide specific details about the designs in question?
We would like to check the issue toimmediately .Could you please share information with us? Please contact with us: support@soulisfree.com
Again, we deeply apologize for this experience
Best Regards
Soulisfree Customer Service Team
Service client au top!
Je n'avais pas reçu 4 des 5 t-shirts achetés, j'ai donc envoyé un mail au service client, qui m'ont répondu le jour même. Après quelques jours ils m'ont envoyé les t-shirts manquants que j'ai reçu ce matin.
Les t-shirts sont de bonne qualité, bien épais, ça ne semble pas être issu d'une pauvre manufacture.
15 maj 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Lavalle Florent
Thank you so much for taking the time to share your experience with us. Your feedback is valuable to us and is a great encouragement to our team. 😊
We are pleased that the shirts quality met your expectations, as this is something we strive for with all our products.💖
Thank you once again for your kind words and support.Your satisfaction is our top priority, and we look forward to serving you again.
Best regards
Soulisfree Customer Service Team
I ordered a wrong size t-shirt and the…
I ordered a wrong size t-shirt and the customer servicer Miranda helped me to fix it. And their clothes quality is great! Great original brand with great product and customer service!
16 april 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
Thank you so much for supporting our brand and sharing your positive experience!
We are very happy to know that Miranda successfully helped you solve the sizing problem and that you are satisfied with the quality of our clothing. We have been committed to providing high-quality products and excellent customer service, and your recognition is the greatest encouragement to us.
Have a great day!
Sincerely,💖
Soulisfree Customer Service Team
Très limite
J’ai passé commande il y a 4 jours, j’ai envoyé un mail aujourd’hui pour demander une date de livraison car je n’en avais toujours pas reçu, et j’ai eu droit à un mail générique me disant « d’apres le suivi de commande elle a été livrée, vérifiez auprès de vos voisins. Le Numero c est *** et le livreur Gofo. »
Je cherche "Gofo" sur internet (car évidement pas de lien), je rentre le code et je tombe sur une page qui n’a rien à voir avec ma commande. La date de la commande du code donné remonte au mois précédent (alors que j’ai passé commande il y a cinq jours), l’adresse est aux USA et pas du tout la mienne en France, etc.
—-
Update :
Apres moultes messages et efforts sans succès de ma part pour savoir où, comment, quand, bref tout au sujet de mon colis, il a fini par arriver (longtemps après la commande).
Les vêtements sont de tres moyenne qualité, ne valent clairement pas le prix.
Le temps / efforts que cette épopée m’a coûtée ont été néanmoins pris en compte lors de ma réclamation et j’ai été remboursée.
Laetitia
3 april 2025
Omdöme utan inbjudan
Svar från Soulisfree
Chère Laetitia,
Merci d'avoir mis à jour votre avis et de partager votre expérience.
Nous nous excusons sincèrement pour les difficultés que vous avez rencontrées dans le suivi de votre commande et que la qualité de la marchandise que vous avez reçue n'a pas répondu à vos attentes.
Vos commentaires sont importants pour nous et nous aideront à améliorer nos processus de service et la qualité de nos produits afin de garantir une meilleure expérience aux futurs clients.
Si vous avez des questions supplémentaires ou si vous avez besoin d'une assistance supplémentaire à l'avenir, n'hésitez pas à nous contacter. Merci encore pour votre compréhension et votre patience.
Meilleurs vœux,
Équipe du service client de Soulisfree
Product Quality
Customer service eventually resolved an issue that I had. Once I received the shirts the quality was amazing and I was super pleased with the product that was sent.
4 april 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Evan Royer,
Thank you for sharing your thoughts on our products and service. We're thrilled to hear that you enjoy our shirts.
Your satisfaction is our top priority, and we're glad to know that our customer service team was able to promptly address your concerns.
Thank you for your continued support and for choosing us for your purchases. We look forward to serving you again soon.
Warm regards,
Soulisfree Customer Service Team💖
N'achetez pas chez eux
N'achetez pas chez eux, j'ai commandé il y a 1 mois, rien reçu, et je pense que je ne recevrai jamais rien, arnaque totale!
31 mars 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We are sorry to hear that you had such an unpleasant experience.
It seems that your order was lost or there was a problem with the delivery.
Please try to contact the customer service of the website where you placed the order again. We will do our best to help you find your package or get a refund. support@soulisfree.com
Soulisfree Customer Service Team
Best Online T-Shirts Ever
The shirts are the best I've ever bought on line, the cut is fantastic, the material is great, and all the designs are fabulous.
Please apply the above review to EVERY shirt I have bought, and ever will buy in the future, and stop asking me to review each and every one of them.
The review will always be the same.
Great shirts, 5 Stars, Great Shipping. Done.
24 mars 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Thomas Bjornsen,
Wow—thank you so much for your incredible review! We’re thrilled to hear that our shirts are the best you’ve ever bought online and that you love the cut, material, and designs. Your kind words mean the world to us, and we’re so grateful for your support!
We’ve noted your request to apply this 5-star review to all the shirts you’ve purchased—and any you’ll buy in the future. We’ll make sure to reflect your feedback across your account and stop sending individual review requests for each shirt.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We’re here for you!
Thank you again for being such a valued customer. We can’t wait to continue providing you with great shirts, great shipping, and a great experience—always with 5 stars!
Best regards,
Soulisfree Customer Service Team
Horrible company
Horrible company. Never received the product its been more than a month. They will not give any refund aswell. Customer service is very adamant not to issue refund. Tracking system is of no use. Highly recommend not to buy from this company.
8 februari 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Sarmistha Mondal,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to provide, and we take your feedback very seriously.
Could you kindly provide us with your order number or contact our support team directly at support@soulisfree.com?
We value your feedback and are committed to improving our processes and customer service based on your experience.
Sincerely,
Soulisfree Customer Service Team
I like!
An all-easy webshop, funny products in good quality and fast shipping... I like!
20 februari 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you found our webshop easy to use, enjoyed our products, and were happy with the quality and fast shipping. Your satisfaction means everything to us!
If there’s ever anything else we can do for you or if you’d like to explore more of our funny products, please don’t hesitate to reach out. We’re here to help and look forward to serving you again soon!
Best regards,
Soulisfree Customer Service Team
Never Received Tee or Had Any Updates
They kept my money and l never received my talking heads band tee. Disappointed
T. Worstell
Ohio
1 februari 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
We will provide you with a valid tracking link as soon as we have one, so you can monitor the progress.
Sorry we can not locate your order exactly through the information you left here, please don’t hesitate to contact us for the logistics information. support@soulisfree.com
We appreciate your patience and understanding. Please rest assured that we are committed to resolving this issue promptly.
Best regards,
Soulisfree Customer Service Team
Excellent image and style
Excellent image and style. From another world. Awesome customer service by Miranda.
26 februari 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you love the image and style of the product—it’s wonderful to know we’ve exceeded your expectations. We’re also delighted that Miranda provided you with awesome customer service; we’ll make sure to share your feedback with her—she’ll be over the moon! 😘
Your satisfaction is our top priority, and we’re so grateful for your support. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Soulisfree Customer Service Team
Хороший товар
Хороший товар. Быстрая доставка. Всё хорошо. Спасибо
25 februari 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer!
We're glad to hear that we have good product and you are satisfied with the fast delivery.
Thank you for your support and positive feedback! We appreciate your kind words.💕
Soulisfree Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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