Shipping tracking info was never sent but most importantly my jersey was too small and was printed on the back with the number on backwards. Not sure how that happened. It’s pretty obvious how t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stay away from this site!! Very disappointed with this order. The jerseys have a cheap, strong chemical/factory smell and feel like low-quality, Shein-level fabric. The return process is even wors... Se mer
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The order arrived very fast and it is a very good quality product. I have enjoyed using it thoroughly and would recommend buying from this company.
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I ordered two shirts, which took about 2 to 3 weeks to arrive from Hong Kong to Belgium. Initially, the shirts did not match the sizing chart and were too small. I contacted customer service... Se mer
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Företagsinformation
Skrivet av företaget
Soulisfree —— Artistic Clothing, Graphic Designed T-shirts,Hoodies,Apparel. Men's & Women's Creative Artistic Clothes, We Stock A Wide Range of Quality Funny Art T Shirts/Hoodies/Other Outfits! Wearing Soulisfree clothes is like delving into an artistic journey where art becomes a language when words fail. Wear Your Attitude, Embrace Art —— Our brand Soulisfree aims to design creative artistic patterns tailored for those with a taste for art, showcased on our clothing. We believe Art can reflect your inner world, no matter the mood. We strive to vividly express your personality through our artistic designs.
Kontaktuppgifter
Hong Kong
- soulisfree.com
3,8
Bra
286 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I really like the item I bought
I really like the item I bought, the quality is very good and sturdy. Would recommend!
18 juli 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you so much for your lovely five-star review. We are truly glad that you love your item and are satisfied with its solid, high-quality craftsmanship. Your recommendation means a great deal to our team, and we look forward to bringing you more great products in your future orders.
Best regards,
Customer Service Team
Customer Service
There were some troubles with the shipment of my order, some of them maybe even at my own fault. But the moment i wrote to the Soulisfree-Crew a very nice Lady named Vivi helped me resolve the issue by answering me always very quickly. I am sure the order will arrive soon!
10 juli 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you so much for your lovely review and kind words about me!
I’m glad I could assist you smoothly through your shipping troubles, even with some small misunderstandings on your side. It’s always my priority to reply promptly and find a proper solution for every customer.
We’re confident your parcel will reach you shortly. Thanks again for your trust in the Soulisfree team, and hope you love your items once they arrive!
Best regards,
Soulisfree customer service
I cannot recommend this shop.
I cannot recommend this shop.
The T-shirts I received were significantly smaller than the advertised size and did not fit at all. In addition, I was disappointed by the overall quality of the products.
After contacting customer service, I was repeatedly asked to provide photos and additional measurements. Instead of offering a straightforward return and refund, I was first offered a 20% refund. A return would have required shipping the products back to China at my own expense.
In the end, I felt that the company tried to avoid a proper refund rather than resolve the issue fairly. Based on my experience, I would advise potential customers to think carefully before ordering from this shop, especially if a return might become necessary.
8 juli 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We're truly sorry to hear about your experience — and we understand your frustration. 🙏
Sizing issues, poor quality, and a return process that feels designed to discourage refunds is not acceptable. 😕
Please reach out to support@soulisfree.com and we'll personally make sure your case gets proper attention. 💪
Best regards,
Soulisfree customer service
product was affordable and quality
product was affordable and quality
fit right
looked like picture
looks sharp on
4 juli 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear valued customer,
We are incredibly delighted to receive your perfect five-star review and your sincere positive feedback about our products. Our whole team feels so gratified to know that our items are reasonably priced with reliable quality, fit you perfectly, match the display pictures accurately, and feature clear, sharp printed patterns as you mentioned.
We always stick to controlling production quality, keeping affordable pricing standards and restoring the real display effect of products on our website, aiming to deliver satisfying shopping experience to every customer. Your genuine recognition of our workmanship, sizing and print details offers us great motivation to keep improving our products continuously.
We truly cherish your trust and support, and we can’t wait to bring you more cost-effective, well-fitting and stylish goods for your future orders with us.
Best regards,
Soulisfree customer service
Betrugswebsite
Betrugswebsite! Ich habe im NOVEMBER bestellt. Die Kleidung sollte ein Weihnachtsgeschenk für meine Schwester sein. Mehr als 150€ habe ich bezahlt, die Ware nie erhalten. Unsagbar langes hin und her mit dem Support per Mail, die mir 10% Rabatt und so einen Quatsch anbieten wollen, obwohl ich offensichtlich klar gemacht habe, dass ich den Betrag erstattet haben will.
23 november 2025
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We are deeply sorry for the terrible experience you’ve had with your November order intended as a Christmas gift for your sister. We fully understand your frustration after paying over €150 and never receiving your parcel, as well as being unsatisfied with the previous 10% discount offer instead of a full refund. We will email you immediately to resolve this matter. Please share your order number so we can pull up your order details and discuss a proper refund solution for you.
Best regards,
Soulisfree customer service
Not the best....
I love the print of the cowl neck satin dress I ordered, but the dress is very poorly made. There were strings hanging off everywhere and the hem of my dress is incredibly uneven. I can better things off Shein for a fraction of the cost. Overpriced and underwhelming. The print really is gorgeous though, it's a shame.
24 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We’re so sorry the craftsmanship of your cowl neck satin dress failed to meet your standards, with loose threads and an uneven hem ruining your experience despite the lovely print. We will email you shortly to work out a proper solution for this poorly made item.
Best regards
Soulisfree customer service
Waste of money and terrible customer service
Waste of money and terrible customer servive!
I made an order, waited for 2 weeks for it to arrive, and it never showed up.
I contacted customer service, they sent me a link saying it was delivered, no image no address connected. I checked with all post offices and neighbours.
When i return to my customer service agent, they asked me if i bought postal inurance??? I dont know about you but when i order something online it shows up or the company try and rectify it.
I have actually purcjased from this store before aswell, the tshort print was not as nice as advertised, and i found 1 of the shirts ripping apart under the armpit after 3/4 wears
I returned because there was a sale on and i liked tye designs for the most part
2 juli 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We are truly sorry for this extremely frustrating experience and all the product & delivery issues you’ve faced with us.
We’ve double-checked your tracking record which marks the parcel as delivered, and we can share full tracking details with you via email. Even though you didn’t purchase the worry-free shipping insurance, we have already arranged a brand new re-delivery of your order as a gesture of goodwill to make this right for you. We will email you the new tracking number shortly.
Best regards,
Soulisfree customer service
Well made and good quality fabric
28 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We are truly grateful for your full five-star review and your lovely comment praising our fine workmanship and premium fabric quality. Every positive remark about our material and craftsmanship serves as great encouragement for our whole production team. We always put fabric texture and neat stitching as our top priorities during production, and we are so glad this detail has been recognized by you. Your trust and support mean a lot to us, and we will keep maintaining high product standards to bring you more satisfying items in future orders.
Best regards,
Soulisfree customer service
Its been weeks and I havent received my…
Its been weeks and I havent received my product. I assume I got ripped off and im not ever getting it.
7 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We offer our deepest sincere apologies for the lengthy waiting time you have endured without receiving your ordered product, and we fully understand your frustration and worry that you may not receive your item at all.
We completely recognize how upsetting and stressful it is to wait weeks for a delivery with no sign of your goods arriving, and we take this serious logistics delay feedback fully on board to pass over to our shipping team for comprehensive internal review and optimization.
Could you kindly provide the unique order number linked to your purchase, so we can fully document this delivery incident for our team’s follow-up internal improvement work?
Soulisfree customer service
Print fades after one wash
I love the shirt but the print faded to a very light gray after one wash.
Order: SIF29557
28 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We sincerely apologize to hear that the print on your shirt faded significantly to a pale light gray after just one wash, despite how much you love the shirt itself.
We fully acknowledge your disappointment over the poor wash resistance of the printed design, and we will record this feedback and send it to our printing and production teams to analyze the durability of our printing process for future product upgrades.
Could you share your corresponding order number with us so we can archive this print quality issue completely for our product team’s research and adjustment?
Soulisfree customer service
I have ordered 3 tracksuits so far
I have ordered 3 tracksuits so far. The ones I have received in blue are quite well don’t. (Print quality could be better). The black however seem to be lesser quality or cheaper material and not as well done as the blue.
How will I receive the message?
18 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you so much for your detailed honest feedback on your three tracksuits!
We’re glad the blue sets turned out well for you, and we note your comment that the print quality still has room to improve. We sincerely apologize that the black tracksuits arrived with thinner, lower-quality fabric and poorer craftsmanship compared to the blue ones—this inconsistency between color variants should never happen.
We’ll forward your feedback directly to our production team to inspect raw materials and printing standards for black styles and fix this quality gap. We will message you privately to offer a reasonable compensation for the unsatisfactory black tracksuits.
Best regards,
Soulisfree customer service
Poor customer interaction
Clothing did not fit well and did not meet my expectations.
Yet when reaching out to customer service for returning and refunding, an option for returning was stalled, so I am still sitting on the items in the order I do not want...
I feel like my concerns are not taken into account as stalling may lead to expiring deadline, where returns and refunds are no longer mandatory as to policy.
Edit ---
The order number is SIF29411.
19 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We are truly sorry to hear the clothing did not fit and failed to meet your expectations, and we deeply apologize for the delayed, unhelpful responses when you reached out to request a return and refund. It is completely unacceptable that your request has been stalled, leaving you stuck with unwanted items.
We fully understand your worry that the delayed handling may cause your return window to expire, making us no longer obligated to process your request per policy—this is never our intention, and we never aim to drag out communications to avoid resolving after-sales issues.
To resolve this matter for you right away, could you please provide your order number? Once we pull up your order record, we will immediately confirm your valid return eligibility and walk you through a clear, uncomplicated return or refund solution without further delay.
We take your feedback seriously and will optimize our after-sales response process to ensure no other customer faces this frustrating waiting experience. We hope to make this right for you shortly after receiving your order number.
Best regards,
Soulisfree customer service
Items were not correctly sized
Items were not correctly sized. Ordered 2 shirts both unisex XL one fit perfect one was a women’s cut and extremely small
17 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We want to start by offering our most sincere apologies for the frustrating issue you encountered with your two shirts.
We deeply regret that we made a packing error and mixed up the garment styles. You ordered two unisex XL items, yet one shirt turned out to be a women’s cut with a much smaller fit. This inconsistency in sizing is entirely our fault, and we fully understand how disappointing this mistake must be.
To register this error in our internal system and carry out follow-up checks, could you kindly provide your order number?
Best regards,
Soulisfree customer service
Produkt bestellt, bezahlt aber nie erhalten. UNSERIÖS!
Produkt bestellt und bezahlt. Während des Bestellvorgangs wurden ohne mein Zutun zusätzliche Leistungen in den Warenkorb aufgenommen. Da diese nicht von mir ausgewählt wurden, habe ich PayPal eingeschaltet. PayPal hat den unberechtigten Teilbetrag erstattet, der eigentliche Artikel wurde von mir jedoch vollständig bezahlt.
Trotzdem weigert sich die Firma nun, mir den bereits bezahlten Artikel zu liefern. Nach über fünf Tagen nutzlosem Hin und Her mit dem Support und obwohl der PayPal-Fall längst abgeschlossen ist, habe ich weder eine Versandbestätigung noch die Ware erhalten.
Ein derart unprofessionelles und kundenfeindliches Verhalten habe ich selten erlebt. Man kassiert das Geld für den Artikel, liefert aber nicht und vertröstet den Kunden mit endlosen Standardantworten. Für mich wirkt das höchst unseriös. Klare Warnung vor diesem Anbieter!!!!!!!!!!
25 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We want to offer our deepest apologies for the extremely frustrating experience you have had while shopping with us.
We truly regret every part of this messy incident, including the unexpected extra items added to your cart without your permission during checkout, the tedious five days of ineffective back-and-forth with our customer support team, the closed PayPal dispute, and the fact that you have still not received your paid goods. We fully understand why you feel our business is untrustworthy, and we take full responsibility for our unprofessional customer service and poor order handling. It is disappointing to know we left you with such a terrible impression.
We hope to record this whole incident carefully for our internal quality inspection and service upgrade. Could you please send us your corresponding order number?
Best regards,
Soulisfree customer service
Got the pop up add and fell in love
Got the add on Instagram and actually immediately fell in love with the product and design. Had some hesitations at first, but when it arrived it was amazing! Both quality and fit are perfect and delivery was quicker than I thought!
22 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you so much for your wonderful five-star review! We are absolutely thrilled that our Instagram advertisement caught your eye and that you instantly fell in love with our product design. We are glad that all your initial worries vanished once you received your order, and that you are fully satisfied with the fabric quality, comfortable fit, and faster-than-expected delivery speed. Your heartfelt positive feedback means a lot to our entire team, and we sincerely look forward to creating more beloved designs for your future purchases.
Best regards,
Soulisfree customer service
La camisa súper bonita
La camisa súper bonita! Un lujo! La calidad de la camisa 👍🏽! El servicio de entrega fue bien rápida, creí iba a tardar más! Recomendado! Voy por unas cuantas más!!! 🥰
21 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you very much for your perfect five-star feedback! We are delighted you love the beautiful shirt, its premium quality and fast delivery service. We really appreciate your recommendation, and we look forward to your repeated orders soon.
Best regards,
Soulisfree customer service
I love the color and materials in this…
I love the color and materials in this shirt, but your sizes are ludicrous. I ordered a 5X, at best the shirt I received was a 2X even though the label says 6X
19 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dearcustomer,
We read your review with deep regret and we want to offer our most sincere and heartfelt apologies to you right now. We fully understand how disappointed and frustrated you must feel after encountering such an obvious sizing mismatch issue with your shirt order. You clearly selected a size 5X during your purchase, yet the actual garment you received only fits like a 2X despite being labeled 6X, which creates a terrible shopping experience that we never intended to bring to any of our customers.
We feel extremely sorry that we failed to control our size standard and product inspection properly, leading to this serious size error that wasted your waiting time and ruined your expectation for this shirt. We take full responsibility for this careless mistake from our production and shipping side, and we truly apologize for all the inconvenience, disappointment and trouble this inaccurate sizing has caused you.
T We will keep waiting for your order number to carry out the corresponding internal record checking work. Once again, we give you our deepest apologies for the unsatisfactory product experience we have brought you, and we sincerely hope you can provide us with your order number so we can register this incident accordingly.
Best regards,
Soulisfree customer service
Impresionante la calidad y el trato que…
Impresionante la calidad y el trato que te dan, especial Wesley . Muchas gracias por el trato
15 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you so much for your amazing positive review! We are thrilled you are satisfied with our product quality and customer service, and we will pass your lovely compliments to Wesley. We really appreciate your kind words and hope to assist you again soon.
Best regards,
Nerdywave Customer Service Team
Horrible customer service
Order arrived but size was too big and quality is absolutely terrible. Emailed customer service and they use an ai bot that just doesn't work, got in contact with a human and all they can do is offer a 20% discount on a next order.
I've emailed them several times asking to return for a refund but every email is getting ignored when I bring up returning the item.
10 juni 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
We’re very sorry for the frustration and inconvenience you’ve experienced.
We have never stated that we would *only* offer a 20% discount on a future order. We’ve already provided you with our latest solution regarding your order and return request—please kindly check our most recent email reply (including your spam/junk folder) for the detailed instructions.
If you still can’t find it, please let us know and we’ll resend the information.
Soulisfree Customer Service Team
I bought my first shirt for my first…
I bought my first shirt for my first big festival in January this year and I instantly fell in love with how it looked and how amazing the materials were, I got so many comments on how cool my shirt looked.
I've recently been seeing the new designs and they just keep getting better and better
Massive thank you to Miranda for the beautiful customer service and being super nice! Definitely going to buy a couple more shirts soon
27 januari 2026
Omdöme utan inbjudan
Svar från Soulisfree
Dear customer,
Thank you so much for sharing this!
It’s great to hear your shirt was a hit at your festival and that you love both the look and the materials. We’re really happy you’re enjoying the new designs as well.
We’ll make sure Miranda sees your kind words about her customer service — she’ll really appreciate it. We look forward to service you again
🤗😜😘
Soulisfree Customer Service Team
Detta är Trustpilot
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