Soulful Food Omdömen 

672
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I really rate this product highly. I’m always looking to prepare meals from scratch using Whole Foods myself with a plant based emphasis. If I haven’t got time these one pots are a fantastic backup -... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Fantastic tasting meals make your life so much easier, getting in from work do some veg or salad pop a meal in the microwave bobs your uncle. Also communication from the guys at soulful food is grea... Se mer

Betygsatt 5 av 5 stjärnor

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!! The prepackaged week supply box was very good value for money and I will de... Se mer

Företaget har svarat

Företagsinformation

  1. Matleverans
  2. Livsmedelstillverkare
  3. Livsmedelsproducent
  4. Matvaruleverans
  5. Online-matbeställning

Skrivet av företaget

Soulful Food makes delicious ready meals, soup and salad dressing with nutritional goodness in an easy to use OnePot, available for retail and wholesale.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

672 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(672)

1 omdöme under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Good selection of pots

Good selection of pots. The ones that I've had so far have been very tasty. Will buy again.

9 maj 2022
Logotyp för Soulful Food

Svar från Soulful Food

Glad that you're coming back for more! And thank you for taking the time to review us

Betygsatt 5 av 5 stjärnor

Do try this brand - delicious and tasty

Just spotted this brand at my local Co-Op. A passing staff member said it was new in the store & I should try it. I did, and purchased the Butternut, Lentil and Spinach hotpot. It was absolutely delicious and I plan to try out the other options soon. The re-usable lidded plastic container is a bonus - how thoughtful.

7 maj 2022
Omdöme utan inbjudan
Logotyp för Soulful Food

Svar från Soulful Food

We're thrilled you enjoyed our Butternut OnePot so much Frances. Be sure to try the Brazilian or the West African in the Coop or head to our site for even more flavours!

Betygsatt 5 av 5 stjärnor

Great but a little too spicy for me

Excellent service, delivery and food. A little too spicy for me generally, but I'll be ordering the milds ones again.

26 april 2022
Logotyp för Soulful Food

Svar från Soulful Food

Glad you enjoyed your order and thank you for taking the time to review us. We have a chilli rating on each of the products to help you pick the milder ones.

Betygsatt 5 av 5 stjärnor

I really love the food

I really love the food. It has so much flavour and goodness and so quick and easy. Very good value for money.

25 april 2022
Logotyp för Soulful Food

Svar från Soulful Food

We couldn't ask for more from a review - thank you for taking the time to write it!

Betygsatt 5 av 5 stjärnor

Food is great

Food is great. Fresh and healthy.
Delivery is quick.
Only thing that could be better is packaging. Small pots arrive in a massive box way too big for what is inside. Then have to get rid of the big box. Apart from this a great service.

20 april 2022
Logotyp för Soulful Food

Svar från Soulful Food

Thank you for the review and we're glad you're enjoying our meals. We are always looking at ways to improve our packaging and will take this on board... watch this space.

Betygsatt 4 av 5 stjärnor

Great food - slight admin hiccups.

As usual, the food was wonderful. However, there was a slight mix up with some items in my order - this is the first time this has happened and I was offered a refund for the incorrect items. I used the 'contact us' box to feed this back but happened to receive a call the following day from someone who 'just wanted to check my food arrived as expected' as they had had a few scheduling problems - he processed the refund for me, so I don't know if the 'contact us' option actually works.
Sadly, the delivery wasn't great - the boxes were left at the front door, rather than in the 'safe place' I had specified in the delivery instructions

18 april 2022
Logotyp för Soulful Food

Svar från Soulful Food

Sorry that you didn't have the best delivery experience from us but we're glad it was resolved. We will pass on the delivery location issue to our partners at DPD.

Betygsatt 5 av 5 stjärnor

Excellent home delivery service

Excellent home delivery service, which is free if you order 12 Onepots. The best before dates were plenty long enough for me to either use the Onepots or put them in my freezer.

11 april 2022
Logotyp för Soulful Food

Svar från Soulful Food

Glad we can make life a bit more convenient for you with our OnePots!

Betygsatt 5 av 5 stjärnor

The food is delicious

The food is delicious, well packaged and arrives on time! There are lots of flavour choices and more importantly, a lot of gluten free options.

9 april 2022
Logotyp för Soulful Food

Svar från Soulful Food

Thank you so much for this review and glad there are plenty of tasty GF options for you!

Betygsatt 3 av 5 stjärnor

Food is Great

Food is great, but problems with both orders so far. No reply to email when reporting problem, which is a shame.

23 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

Thanks for taking the time to leave us a review. I'm sorry to hear about the issues with your order, but I understand this has now been resolved.

Betygsatt 3 av 5 stjärnor

Doesn't tell you if you're in the wrong postcode area

The products themselves are good - but the online shopping experience was very disappointing. I took my time to do an order, happy to be able to get a wider variety than in the supermarket. Everything went fine, order confirmed, money taken right away. The following day, I saw an email that I got a refund because apparently they don't deliver to my area. If you don't deliver to ordinary addresses in Scotland (close to ABERDEEN, not anywhere near the Highlands or Islands), then just make that clear right from the start - otherwise you just waste people's time.

23 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

We're very sorry for this experience and can understand your frustration. We're looking into a way of checking the delivery location to avoid this in future.
UPDATE: since this post we have added more detail into our FAQs as well as a link at the top of our menu page to which postcodes we can't reach

Betygsatt 5 av 5 stjärnor

I've tried four of Soulful Foods soups…

I've tried four of Soulful Foods soups and loved them all. They are very tasty and nourishing, and I intend to continue purchasing soups from Soulful Foods on a regular basis from now on. Absolutely delicious!

17 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

So glad you're enjoying your meals! Which is your favourite?

Betygsatt 5 av 5 stjärnor

Simple to order and arrived on time

Simple to order and arrived on time
There was one missing out of ten but after emailing 48 hours later refunded
Don't put me off ordering again these things happen

16 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

Glad things were easy and apologies that there was a missing product. Hope you enjoy your meals.

Betygsatt 5 av 5 stjärnor

I love these meals as they are full of…

I love these meals as they are full of flavour and good for you and the planet. They freeze well so it is worth buying a selection and storing them for use in the future. Delivery is reliable and when I had to contact customer service they were as nice as possible and sorted everything out very quickly.

8 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

Thanks so much for your kind words and taking the time to review us! Glad you're enjoying our meals - any favourites?

Betygsatt 5 av 5 stjärnor

Soulful Pots are truly scrumptious

I would highly recommend Soulful Pots, they are unbelievably delicious and the best bit is, there are no nasty additives.
I bought my first two pots at the Co op and was SO impressed with them that I decided to order the 12 pack directly from Soulful. I will definitely be ordering more, the delivery was quick and efficient and they even allow you to return the packaging for free.
Next time, I’ll keep all 12 for myself though, rather than giving them to friends and family to try, and incidentally, they all agree with me, totally delicious!!!!

8 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

What a fab review - thank you for taking the time to write it! So glad you enjoyed your OnePots from Coop and hope you, your friends and family all enjoyed the online delivery.

Betygsatt 4 av 5 stjärnor

Nice food

Nice food, found the re order process tricky as as I tried to skip the month but it came anyway while I was in between changing my order for next month. Ended up with less than I needed to last a month now more next month. I guess it will all work out?

2 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

Hi Heather, we're glad you enjoyed the food but sorry you had a tricky experience. We're currently updating the account page so in future this should be much easier.

Betygsatt 5 av 5 stjärnor

Amazing

Amazing. The West African peanut & chickpea with red rice is >>>> 😍

2 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

We agree... it's a favourite of ours! Thank you for the review

Betygsatt 5 av 5 stjärnor

Love Soulful Food

Love Soulful Food. The ordering is so easy and the choice on offer is fab, especially the vegan range. But what surpasses all of that is the quality of the food. I love that all pots are under 400 cals so makes dieting enjoyable :)

2 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

Thank you for leaving such a great review and we're glad you enjoy our low calorie meals so much!

Betygsatt 5 av 5 stjärnor

I love the product

I love the product, find it very use full to have as a ready and enjoyable lunch for eg. Ordering and delivery is always straightforward and prompt.

My only concern is the packing is it 100% recyclable? Can we somehow return it to you to reuse?

1 mars 2022
Logotyp för Soulful Food

Svar från Soulful Food

So pleased you enjoy our meals! Thank you for leaving a review.

All our packaging is recyclable but if you would like to return it you can print off a return label and drop to a nearby collection point here: https://returns.dpd.co.uk/soulfulfood/GB/

Betygsatt 1 av 5 stjärnor

First delivery arrived un-frozen, and NO response from the company

First delivery arrived un-frozen, with only one carton barely slushy. No responses, despite repeated queries as to whether this entire case can be re-frozen. Cancelled my subscription. Poor service all around.

22 februari 2022
Omdöme utan inbjudan
Logotyp för Soulful Food

Svar från Soulful Food

We're sorry that your experience wasn't up to expectations. Soulful food is chilled rather than frozen although products can be frozen to use when you want (you can cook from frozen or defrost and heat as per instructions on pack). We always say it can take up to a working day to reply to emails and it's always worth checking your Junk folders in case they accidentally get sent there. I believe this has been resolved with our customer service team now.

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