SOS Leak Detection Ltd Omdömen 578

I can't praise Chris highly enough.
He was friendly, helpful, polite, efficient and found our leak in the least invasive way possible, removing all debris and leaving the room tidy.
Sue from Evenwood

The engineer who came to my property is an expert in his field. He knew exactly what to look for regarding the issue with the cause of the leak from my shower.
After his report was submitted, I could then continue with my insurance claim with no issues whatsoever.

I’m 82 years old and hard of hearing. I was lucky enough to get Gary and SOS are lucky to have someone like him working for them. He was so kind, patient and helpful explaining everything he did to me and why. If only all trades people were like him. He even explained to the insurance people for me what was wrong and what he was doing. He went way beyond his job description. A big thank you to him and to SOS for sending him to me.

Engineer arrived on time very polite and when i showed him where the problem was he set about investigating it He discovered that it was not where we thought it was in the downstairs hallway but in the upstairs bathroom. He located the leaking pipe and effected a repair.

Aaron was really helpful and being as quick as possible, located a pipe leak in concrete between our kitchen and hallway. He used infra red and sound detection equipment and did a great job repairing the pipe. Thanks again

Stay away – they destroy ceilings, overcharge, and don’t fix the problem. Leave after an Hour!

I called them for a leak detection service because previous plumbers couldn’t find the issue. They promised they’d locate it with specialist equipment and fix if within 8hour window

Instead:
• First engineer refused to start without an asbestos test (extra £160), which I was never told about in advance.

• Test came back clear, but then the second engineer arrived to cut a huge 1x2m hole in my ceiling, pointed at a bent pipe (which later plumbers told me was a j bend and normal), and refused to fix it.

• He left after just 45 minutes even though i had him for the full day ( no attempt to fix and ran off). I was charged over £1100 to break a ceiling.

second engineer even turned up in a rented van.

When I complained, they brushed it off, claimed it was a “big job,” and made excuses about shower tray seals and a bent pipe.

Didnt attempt to fix the pipe or reseal the shower tray. Even left the side plastic covering off the shower tray!

If they had said it was the pipe, than fixed that pipe which was easily accessible and then test shower, i would have been satisfied. He ran off after breaking my ceiling and just assuming its a the waste pipe with no fix or test of his assumption.

REPLY TO RESPONSE

When i booked you, i was told if time allows we will also fix the issue.

Your engineer didnt attempt any fix what so ever!!!

He still had the rest of the day, a professional could have taken the shower tray off and replaced parts and sealed again within 3 hours.

You ran off only spending an hour on site. Absolute fraud. If it was on an hourly basis that shouldn't have cost more than £250 for the time he was onsite.

Really helpful visit from Chris Winter to track down leak issues. He was kind, professional and did a very thorough and non-invasive job of tracking down issues. Very pleased to have had him visit and delighted that our insurance company contracted to SOS Leak Detection for this service.

Dean was very helpful and a conscious worker. He found the source of the leak and with a minimum amount of disruption repaired the leaking pipe and left the area neat and tidy.
He also took the time to thoroughly check other areas that may have contributed to the problem.
We were very impressed with his skills and friendly manner

SOS Leak Detection were engaged by my Home Insurance company and they contacted me quickly to arrange a date for a visit. They subsequently contacted me twice more to bring the date for the visit forward. When the technician called he quickly located the leak and explained to me what needed to be done. I have heard that the insurance company has received the report from the technician, so SOS LD have been very efficient, but I can't comment on value for money as I am not paying their bill.

The engineer was on time, very friendly and very helpful. Great service

Very good, had everything needed and got the problem identified very promptly.

Good contact at all times. Worked cleanly and efficiently throughout. Explained the issues and my particular problems well. Due to my flooring they will be back in the near future, would certainly recommend this company.

Garry was incredibly professional, polite and helpful. He explained everything clearly and I felt very comfortable. Thank you

Was contacted via mobile on day of visit of estimated time of arrival. Consideration to property through the visit. Wore overshoes when inside property. Explained fully the assesment and inspection and the ongoing plan of action. Professional at all times. Repeated information due to householder being elderly so fully understood what inspection was being carried out.

On time friendly leak detection expert did a neat job and gave us confidence that the issue was resolved. I would have no hesitation in recommending this company to anyone with a water leaking problem.

Excellent service. Friendly, thorough and communicative. Thank you

Had an emergency leak that needed investigated. Once my insurance had allocated the job to SOS Leak Detection I was contacted within an hour to arrange one of their team attending my address. That team member was Chris Wright. Chris promptly called to confirm when he would be arriving, he got here by 1300 and after some thorough investigations identified the source of the issue and gave helpful advice about what we could and couldnt use whilst awaiting a repair. Very knowledgeable and friendly, explained everything in a way I could understand, 10 out of 10 customer service.

Engineer was on time and fixed the leak. Still work to be done to complete the work as it was a temporary fix but it was such a relief to not have buckets and towels all over the floor and worry that the ceiling was going to come down.

Patrick was brilliant. Really thorough and patient, eventually locating the leak. Would recommend.

I was impressed with the speed SOS made the appointment to come out and investigate our leak. The gentleman arrived at the appointed time and was very thorough in identifying exactly where our leak was. Even when he detected a leak behind aqua boards in the shower he checked other possible sources of the leak to be absolutely sure there was only one issue. He explained what he was doing, why and also showed me his findings so I knew exactly what the problem was and th e likely plan of action. A very positive experience, many thanks.